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(UK) The Future of Aftersales Starts Here

Discover how UK dealers are turning customer retention into profit - and help shape what comes next.
19 November 2025
14:00 - 14:45 (BST)
45 min

Hosted by

Axel_DSCF0524
Axel Graeser Commercial Manager – UKI

axg@autoflows.com

+44 7383 639233

Maja-Isabella-Hanrahan_DSC00091
Maja-Isabella Hanrahan Customer Success Consultant - UKI

mih@autoflows.com

Why this conversation matters - now more than ever

The UK automotive market is undergoing its biggest shift in decades:

  • The rise of EVs and the ZEV mandate
  • Increasing workshop capacity pressure
  • Growing challenges in customer retention

 

Autoflows is our response - a platform built for this transformation.
And we’re building it with the dealer community, not for it.

This webinar isn’t just a presentation.
It’s a dialogue about the future of automotive aftersales - where your insights help shape the next generation of customer engagement in the UKI.

 

What to expect in your session

This 45-minute session combines UK industry perspective with local relevance:

  • Vision & Trends – How electrification, data, and digitalisation are reshaping UK automotive retail.

  • The Autoflows Direction – Our mission, product vision, and how we’re evolving the platform for UK dealers.

  • Benchmarking & Insights – Real local cases from leading UK groups like LSH Auto and Eden Motor Group.

  • Interactive Polls & Q&A – Share your input directly and help shape the roadmap for 2026.

 

What UK Dealers Are Saying

 

“Aftersales will be one of the biggest contributors to auto retail going forward. Autoflows helps us unlock data, reach customers earlier, and grow when others are flat.”

Vaughan Ambrose

Managing Director, LSH Auto UK

 

“We saw a 15% uplift in MOT conversions overnight after implementing Autoflows — that kind of impact is rare.”

Ian Simpson

Aftersales Operations Director, Eden Motor Group

 

Designed for forward-thinking UK automotive leaders

Dealer principals, aftersales directors, service managers, CRM and marketing professionals — anyone who wants to better connect customers, service, and data.

You’ll leave the session with:
  •  A clear understanding of where UK aftersales is heading
  • Insight into Autoflows’ long-term vision and local roadmap
  • The opportunity to influence what comes next

 

Let’s shape the future of automotive aftersales in the UK

Join fellow UK automotive leaders who are already transforming how they engage customers.
This is your chance to influence the roadmap — and help define the next era of aftersales.

 

About Speakers

Nicholas Malcolm CEO & Partner, AutoflowsLeads strategy and client growth across Europe with a focus on profitability in auto retail.
Marc Bauer Partner, AutoflowsSpecialist in automotive aftersales, helping dealer groups transform retention into revenue.
Rene Toender Owner and CEO, AutoInc.Futurist and strategic advisor in the automotive industry, where his experience from all parts of the automotive value chain, both from management and board positions, provides insight into future trends and concrete strategic goals for the industry.
Alastair Cassels Automotive Advisory, Partner MHAExtensive experience in the automotive industry, having worked for Volkswagen Group, PSA, and General Motors. He is an expert in franchising, M&A, property, Electric Vehicle infrastructure, CO2 reduction and future business planning.
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