Automotive Events

From Busy to Efficient: How Automation Transforms Call Center Productivity

Written by Autoflows | Oct 23, 2025 12:16:56 PM

In the fast-paced world of automotive aftersales, call centers are the heartbeat of customer communication — but they’re also one of the biggest sources of manual work, duplicated effort, and missed opportunities.

In this webinar, you’ll discover how leading dealerships are using automation and AI-driven workflows to transform busy, reactive call centers into high-performing customer engagement hubs that boost retention, efficiency, and employee satisfaction.

 

You’ll learn how to:

  • Automate daily call lists and outreach so your team spends time talking to the right customers - not searching for them

  • Prioritize high-intent leads using predictive data instead of static spreadsheets

  • Improve conversion and productivity metrics while reducing manual admin work

  • Empower advisors to focus on quality interactions that build loyalty and drive aftersales revenue

 

“Before Autoflows, our team spent hours every day updating call lists and chasing the same customers. Now, it’s all automatic - and we’re talking to the people who actually want to book.”

Call Center Manager, Van Mossel

 

“We’ve doubled our bookings and had to expand our customer center team - not because of more manual work, but because automation made us so much more effective.”

Roar Dalhaug Måseide

Aftersales Business Development Manager, Auto 8-8

 

Why attend

If your team feels busy but not efficient, this session will show you how automation can change that — freeing up time, improving performance, and transforming your customer engagement from reactive to proactive.

You’ll see how top-performing groups like Auto 8-8, Van Mossel, and Volvo Car Stor-Oslo have eliminated repetitive admin tasks, streamlined follow-up, and built smarter, data-driven communication workflows that scale effortlessly.

 

Key takeaways

  • A proven model for automating customer contact workflows
  • Real performance results from European dealer groups
  • Practical steps to increase call center output and employee satisfaction