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The Predictive Dealership: Using AI to Anticipate Customer Needs and Drive Retention

Using AI to Anticipate Customer Needs and Drive Retention
26 November 2025
14:00 - 15:00 (CET)
1 hour

Host by

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Nicholas Malcolm CEO & Partner, Autoflows

nm@autoflows.com

+45 30 99 14 21

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Marc Bauer Partner, Autoflows

mbs@autoflows.com

+45 30 99 14 24

Join us for an exclusive webinar exploring how AI is transforming the modern dealership - from reactive service management to predictive customer engagement.

Dealerships across Europe are already leveraging predictive insights to know exactly when a customer needs service, what offers will resonate, and how to drive retention without adding manual work.

In this session, you’ll learn how leading groups like LSH Auto, Van Mossel, and Volvo Car Stor-Oslo are using AI-driven automation to:

  • Increase retention by anticipating customer needs before they reach out

  • Automate aftersales processes and reduce manual workloads by up to 80%

  • Personalize communication at scale using predictive data models

  • Turn insights into action, improving service booking conversions and customer satisfaction

 

“Autoflows helped us reach the right customers at the right time - with the right message. We’ve seen a steady increase in retail and service visits, even when the market isn’t growing.”

Vaughan Blackman
Managing Director, LSH Auto UK

 

“Our conversion rate on service bookings increased by over 150% after implementing Autoflows’ AI-driven process. It completely changed how we engage with customers.”

Helge Bekkebråten
Head of Aftersales, Volvo Car Stor-Oslo

 

Who should attend?

  • Dealer Principals and Aftersales Directors

  • Marketing & CRM Managers

  • Customer Experience Leaders

  • Anyone looking to future-proof their dealership with AI

 

What you’ll take away

  • A step-by-step framework to build a predictive dealership
  • Real success stories from top-performing groups
  • A live demo of AI-driven customer retention in action

 

 

 

About Speakers

Nicholas Malcolm CEO & Partner, AutoflowsLeads strategy and client growth across Europe with a focus on profitability in auto retail.
Marc Bauer Partner, AutoflowsSpecialist in automotive aftersales, helping dealer groups transform retention into revenue.
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