JBIL a Swedish car dealership streamlined aftersales with Autoflows, centralizing customer data and automating service reminders. “Follow-up is much better today because we have everything in one system,” says Ivan Sofijanovic, Service Manager. This efficiency saves time, boosts response rates, and lets staff focus on serving customers.
For JBIL, a car dealership in Sweden, aftersales operations are critical to both customer satisfaction and operational efficiency. Managing multiple brands and digital service books, JBIL faced increasing complexity in coordinating service appointments and customer communications.
Before adopting Autoflows, the aftersales team relied heavily on manual processes: extracting customer data from multiple systems, compiling lists in Excel, and proactively calling customers. With hundreds of service interactions daily, this approach was time-consuming, error-prone, and made it difficult to maintain consistent follow-ups and a high-quality customer experience.
JBIL needed a solution that could centralize customer data, automate routine communications, and free staff to focus on more valuable customer interactions.
Autoflows provided the streamlined automation JBIL was looking for. By integrating directly with the dealership’s systems, Autoflows consolidated all historical customer data into one centralized platform. This enabled automatic service call notifications, reminders, and follow-ups — eliminating the need for manual list management.
The implementation was smooth and intuitive, with staff training ensuring the team could quickly adopt the system.
“Autoflows is a tool that actually works for them and simplifies their work. We want more back-end systems that are as automated as possible, and this gives us exactly that.”
Thomas Sjödahl
Head of Aftersales
JBIL
Since adopting Autoflows, JBIL has seen measurable improvements in efficiency, customer engagement, and staff productivity:
Time savings: Each booking now takes 5–10 minutes less to process, thanks to pre-sent emails and automated online booking integration.
Improved follow-ups: With all customer data centralized, follow-ups are faster, more accurate, and easier to track.
Higher response rates: Automated communications have led to a response rate of approximately 50%, significantly improving booking outcomes.
Simplified operations: Manual Excel lists and fragmented processes have been replaced with one integrated system, freeing staff to focus on high-value interactions.
“The biggest difference is that follow-up is much better today because we have everything in one system. It’s extremely efficient and gives us incredible value.”
Ivan Sofijanovic
Service Manager
JBIL
Beyond operational improvements, Autoflows has also enhanced employee satisfaction and strengthened customer loyalty, turning service reminders into helpful, well-received communications rather than marketing messages.