# Autoflows — full content > Agentic Aftersales: AI agents that close the Retention Gap. > > Autoflows is an agentic aftersales platform for European automotive retail > groups. It connects directly into the dealer's own systems — Keyloop, > Nextlane, Incadea, Automaster and others, plus registries like DVSA/DVLA > and third-party planners — cleans and organises the data those systems > hold, then runs AI agents on top of it that complete real work: booking a > service, recovering deferred work, chasing a recall list, confirming an > appointment, following up on CSI. The agents read and write live records > rather than sitting alongside them. > > The Retention Gap is the enemy: the revenue quietly lost when customers > leave just as their vehicle's value to the business peaks. AI is the tool > for closing it, not the strategy itself — built to increase > personalisation, retention and profitability, in that order. > > Built for multi-brand groups operating under GDPR, Ofcom and works-council > requirements. ag analytics A/S, founded in Copenhagen in 2009, majority > owned by Monterro since 2024. 1,500+ dealerships, 400 workshops and 1,100 > brand outlets across more than 15 European markets. This is the long version of https://autoflows.com/llms.txt: the main text of every page listed there, taken from the live site. Navigation, forms and footers are left out. Sections follow the order of llms.txt. # Start here ## Aftersales Automation Platform for Auto Retail | Autoflows Source: https://autoflows.com/ > Transform aftersales with Autoflows' AI prediction, enhancing customer engagement and boosting conversions for dealerships across Europe. Experience measurable results with our automated solutions. + 1,500 dealerships grow revenue, save hours, and run their aftersales - automatically. [Get an intro](https://autoflows.com/demo-booking) ### 1,500+ dealerships driving the future of aftersales with Autoflows **Join the 1,500+ dealerships already letting their data do the work.** From independent workshops to Europe’s largest groups, Autoflows keeps workshops full and customers loyal - automatically. Trusted by Ambitious dealers Powering Europe’s most innovative automotive brands WHY AUTOFLOWS ### Aftersales as a Growth Engine - 01 A revenue machine - 02 It Saves Hours Every Week - 03 It Runs Automatically #### A revenue machine Turn every message into measurable revenue. Dealers grow visits, retention, and upsell - even in a tightening market. “We’ve seen double-digit growth in service and MOT visits - all driven through Autoflows.” **— Katherine McLoughlin, Head of Aftersales, LSH Auto** #### It Saves Hours Every Week Manual spreadsheets become automated workflows, saving 150+ hours per site per year and freeing staff to focus on customers. “We save oceans of time - more than 150 hours a year per site. Autoflows could cost four times more and it would still be a great investment - it pays for itself many times over.” **— Martin Ring Bjørnelund, Head of Sales & Aftersales, P. Christensen** #### It Runs Automatically Set it and forget it. Every reminder, invite, and upsell - handled for you. “ Before Autoflows, we called customers blind. Now everything runs automatically - giving us full transparency and helping us boost booking conversions by more than 50%. ” **— Ian Simpson, Aftersales Operations Director, Eden Motor Group** [Why Autoflows](https://autoflows.com/why) How Autoflows Works ### From Automation to Activation Aftersales growth starts with automation - and Autoflows shows you exactly how it happens. It connects, organizes, predicts, and activates customer booking and upselling - without adding a single task to your day. 1. Integrate #### Integrate seamless with your data Autoflows integrates seamless with your DMS, CRM, and OEM data to identify the right customers - for service, MOT, tires, and more. No IT setup is required 2. Organize #### Turn data into opportunity AI and text analytics transforms order lines into aftersales services - no spreadsheets or manual exports needed. 3. Predict #### Timing that drives response To ensure optimal timing and upselling potential, autoflows combines repair order history with vehicle data to optimize the timing for when to contact the customer. 4. activate #### Automated communication that stays personal Autoflows sends personalized, daily, multi-channel messages - automatically turning every reminder into revenue. You keep full transparency in one dashboard - always seeing who’s booked, who hasn’t, and who need a call. Integrations ### Powering Your Service Revenue Machine Seamless integration drives optimal aftersales predictions - ensuring optimal timing and optimal upselling. Every single customer. [See integrations](https://autoflows.com/integrations) Predictions ### From Data Integrations to Aftersales Predictions Turn your data into intelligent automations. Autoflows predicts the right moment to engage, helping dealers move from missed opportunities to profitable bookings and returning customers. [Explore our solutions](https://autoflows.com/autoflows-solutions) #### “Marketing in aftersales requires customer activation at the right time and in the right channel. Autoflows takes care of all this completely automatically.” Eetu Raunio, Head of Marketing and Digital Hedin Automotive Oy [Learn More](https://autoflows.com/customer-stories/dealerships/hedin-automotive) #### “We’ve seen a 100% increase in bookings since implementing Autoflows in 2022. That’s double the business in just one year.” Andrei Bjornli Head of Customer Centre Auto 8-8 [Learn more](https://autoflows.com/customer-stories/dealerships/auto-8-8) #### " The impact of Autoflows went far beyond streamlining internal processes. Van Mossel experienced a remarkable **10% increase in qualified leads**." Alexander Bastiansen CRM Marketeer Van Mossel [Learn More](https://autoflows.com/customer-stories/dealerships/van-mossel) #### “We’ve seen growth far ahead of the national trend - including double-digit MOT increases.” Katherine McLoughlin Head of Aftersales LSH Auto UK [Learn More](https://autoflows.com/customer-stories/lsh-auto) #### "The improvement was significant. MOT reminder conversion was up with 15 % overnight after making the basic integration with DVLA" Ian Simpson Aftersales Operations Director Eden Motor Group [Learn More](https://autoflows.com/customer-stories/dealerships/eden-motor-group) #### “Now, not only do we save 2 hours per day, but we also get in return 20 times the resources we used to spend for data exporting, handling and cleansing.” Martin Ring Bjørnelund Aftersales Manager P. Christensen [Learn More](https://autoflows.com/customer-stories/dealerships/p.-christensen) #### “One of the best business results we have achieved with Autoflows is certainly in the quality of the leads we receive and the quality of the service we provide to our customers!” Francesca Donnini Team Leader BDC Merbag [Learn More](https://autoflows.com/customer-stories/dealerships/merbag) #### “Getting started with Autoflows was surprisingly simple. We became a pilot and all we had to do was give access to our data. Shortly after, the system was fully up and running.” Frode Lehne Service Director RøhneSelmer [Learn More](https://autoflows.com/customer-stories/dealerships/r%C3%B8hneselmer) #### "Our service booking conversion rate has jumped to 25-30%. It’s a significantly more efficient way to connect with customers and ensure they get the service their car needs.” Helge Bekkebråten Volco Car Stor-Oslo [Learn More](https://autoflows.com/customer-stories/dealerships/volvo-car-stor-oslo) #### "From an aftersales point of view, it is incredibly beneficial to see all brand under one platform" Robert Tyrrell Bolands Waterford [Learn More](https://autoflows.com/customer-stories/dealerships/bolands-waterford) Pricing ### Performance-First, No Strings Attached **Performance-first means significant returns or money back within the first 60 days.** - DMS Integrations - Third Party Integrations - Customer Success Onboarding - Customer Support - Performance Evaluation Workshop #### 60 Day Money Back Guarantee Let's talk [SEE PRICING](https://autoflows.com/pricing) PROCESS ### A Proven 5-Step Process for automated aftersales growth engine Uncover how AI prediction enhances your customer journey - revealing new potential for service revenue, customer retention, and operational efficiency with your data. 1 Discovery Workshop We map your aftersales journey and goals. 2 Data Integration Setup Connect your DMS, CRM, and OEM data. 3 Data Potential Workshop Identify key revenue opportunities 4 Onboarding & Go Live Autoflows starts running daily automations 5 Performance Evaluation Workshop Measure and fine-tune results Industry insights **WEBINARS** #### Register for our Upcoming Webinar ### Voice AI - Inbound & Outbound **2nd September, 2:00-2:45PM** We go through the framework from our new AI guide, and look at how two real dealership groups are running it. [Register now](https://tf32j.share.hsforms.com/2NoqrlhDbQgy9iZkeZpK2dA) **BLOG POST** #### Read our Latest Blog Post ### The Retention Gap: What if you never lost a customer? [read now](https://autoflows.com/blog/the-retention-gap-what-if-you-never-lost-a-customer) SEE IT IN ACTION ### Ready to unlock the potential of your Aftersales business? Dealers across Europe have doubled their bookings and reduced manual work with Autoflows. Let’s show you how - with your own data. ## Why Dealers Choose Autoflows for Aftersales Source: https://autoflows.com/why > Transform your dealership's profitability with Autoflows' AI-driven automation, enhancing customer engagement and increasing aftersales revenue effectively. Maximize every visit today. Dealers using Autoflows see more bookings, higher retention, and faster workflows - without adding manual effort. Because when automation runs intelligently, aftersales simply performs better. [Get an intro](https://autoflows.com/demo-booking) - 01 A Revenue Machine - 02 Saves Hours Every Week - 03 Runs Automatically - 04 Drives Real Revenue Growth - 05 Provides Full Visibility - 06 Reaches Customers at the Right Time - 07 Reconnect with Lost Customers - 08 Work More Effectively - 09 Improves the Customer Experience - 10 True Partnership 01 ### A Revenue Machine Turn every message into measurable revenue. Dealers grow visits, retention, and upsell - even in a tightening market. We’ve seen double-digit growth in service and MOT visits - all driven through Autoflows. Vaughan Blackman Managing Director, LSH Auto UK 02 ### Saves Hours Every Week Manual spreadsheets become automated workflows, saving **150+ hours per site per** **year** and freeing staff to focus on customers. We save oceans of time - more than 150 hours a year per site. Autoflows could cost four times more and it would still be a great investment - it pays for itself many times over. Martin Ring Bjørnelund Head of Sales & Aftersales, P. Christensen 03 ### Runs Automatically Set it and forget it. Every reminder, invite, and upsell - handled for you. Before Autoflows, we called customers blind. Now everything runs automatically - giving us full transparency and helping us boost booking conversions by more than 50%. Ian Simpson Aftersales Operations Director, Eden Motor Group 04 ### Drives Real Revenue Growth With automated upsell prompts and optimized timing, Autoflows drives **+20–150% growth** in service revenue. We’re seeing five-figure monthly upsell revenue — and conversion has jumped from under 10% to over 50%. 05 ### Provides Full Visibility All DMS, CRM, and communication data in one place — enabling better forecasting, reporting, transparency, and accountability. For the first time, we can see every single customer and every single interaction — it’s opened our eyes to the full picture. Chris Gensmantel CIO, LSH Auto UK 06 ### Reaches Customers at the Right Time Intelligent targeting boosts engagement and loyalty — **20–30% higher response rates** compared to generic outreach. We’re now reaching customers at the right point in time, not just spraying messages out. It’s smarter and more effective. Vaughn Blackman CEO, LSH Auto 07 ### Reconnect with Lost Customers Automated win-back campaigns recover dormant customers and reduce churn — increasing customer lifetime value. We recovered 115% of our lapsed clients — something we couldn’t even imagine before. Alberto Russomanno Tombolini Motor Company 08 ### Work More Effectively Reduces inbound calls, improves coordination, and increases productivity by **30–40%**. Everyone works smarter — not harder. We get fewer inbound calls and a much better overview. Mikael From Service Market Leader, Olofsson Bil 09 ### Improves the Customer Experience Built for dealer groups operating across brands and regions — Autoflows scales effortlessly while providing unified reporting. Customers tell us the reminders are simple, clear, and professional — it just makes their lives easier. Richard Tannahill Dealer Principal, Curtis Cars 10 ### True Partnership Autoflows doesn’t just supply software — it collaborates to grow your business. Dealers describe the relationship as **“a partnership, not a platform.”** I don’t buy products based on what they do — I buy based on the people behind them. The team at Autoflows have been exemplary: professional, dedicated, and genuinely invested in our success. Industry insights **WEBINARS** #### Register for our Upcoming Webinar ### The Future of Aftersales Starts Here 11th - 20th November Find the date that suits you the best! [Register now](https://autoflows.com/webinar-june) **WHITEPAPERS** #### Read our Latest Whitepaper ### Overcoming The Auto Retail Profitability Crisis [download now](https://autoflows.com/resource-hub/profitability-crisis-in-auto-retail-what-can-dealers-do) ### Ready to unlock the potential of your Aftersales business? Dealers across Europe have doubled their bookings and reduced manual work with Autoflows. Let’s show you how - with your own data. ## Automation Solutions for Dealers and OEMs | Autoflows Source: https://autoflows.com/autoflows-solutions > Boost customer retention and service revenue with Autoflows' intelligent automation solutions for automotive retailers, workshops, and OEMs. Transform your data into actionable insights today. Autoflows helps automotive retailers, workshops and OEMs turn data into intelligent predictions and customer interaction - boosting customer retention, getting more qualified leads and increasing service revenue. [Get an intro](https://autoflows.com/demo-booking) See how Autoflows fits your business ### Smarter predictions and automations for every level of the automotive industry Whether you manage a dealership, coordinate national operations as an importer or run a service workshop, Autoflows adapts to your business - helping you increase customer retention, reduce manual work, and improve upselling. Choose your business type to see how we can help. 01 Dealerships 02 Importers & NCSs 03 Independent Workshops TOUCH Autoflows Aftersales Predicting service needs with AI to activate powerful aftersales automations that remind and inform your customers at the right time. Learn More Autoflows Upselling Analyzing future appointments combined with service history enables workshops to activate more services- and upsells each visit. Increasing revenue per visit and creating a seamless pre-vist experience. Autoflows Sales & Leads Autoflows Sales & Leads Secure a constant flow of leads visiting your dealership. Autoflows automatically identifies and activates qualified leads within your existing data to fill your sales pipeline. Autoflows Marketing & Customers Marketing & Customers Reach the right customers with targeted marketing every time. Your audiences are updated in real-time based on sales- and repair data. Autoflows Voice AI AI voice agents that handle inbound and outbound calls — booking service appointments, following up with customers, and answering queries 24/7. Autoflows CX Measuring customers across brands and across the journey is the great leap forward the industry has been waiting for. Start retaining and growing your customers with our Automotive CX playbook Autoflows OEM Branded Autoflows platform integrated with your entire network, providing consistent data, benchmarking, insights and solutions across all dealers. Predicting service needs based on your service history combined with our service schedules and motor-registry integrations. Autoflows Upsell Analyzing your future appointments combined with our AI service history will enable you to activate more relevant services each visit. Increasing service revenue per visit. Read More Seamless integration ### Connect Your Entire Ecosystem Autoflows integrates with all major automotive industry platforms and data sources to provide a unified, intelligent automation experience. - Dealer Management Systems Seamlessly connect with leading DMS platforms including Keyloop, Nextlane, Incadea, and more. - OEM Solutions Autoflows offers OEM schedules for accurate service timing and support with custom integrations for OEM solutions such as Xentry, Toyote eCare and more. - Motor Registries Autoflows integrates with motor-registries such as the DVSA, DVLA, RDW, Transportstyrelsen and suche for accurate communication and cleansing your DMS with owner-changes and accurate MOT dates. - 3rd Party Data Sources We support with 3rd party integrations to external planners, CRMs, VHC solutions, consent platform, to ensure your eco-system is intact Support ### Enterprise-Grade Integration Support Our dedicated integration team ensures smooth deployment with your existing systems. Tailored onboarding and ongoing support included. - DMS integrations - OEM and Motor registry integration - Dedicated Customer Success - Direct Customer Support - 24/7 Monitoring Customer Stories ### Better aftersales for 1,500+ dealerships across Europe See how leading dealerships and brands are using Autoflows to drive results. Explore real stories, proven outcomes, and the partners who trust us to power their aftersales growth. [More customer cases](https://autoflows.com/customer-stories) #### How RJV Autohuolto Streamlined Bookings and Freed Its Team's Time #### How Mynä-Auto Reduced Workload and Kept Customers Coming Back #### How to win back one in four lost customers without taking on any new staff #### Start Automating Your Customer Journey Today Join leading automotive dealerships who've increased their aftersales revenue by 40% with AI-powered automation. ## Autoflows FAQ: Setup, Integrations, Pricing and GDPR Source: https://autoflows.com/faq > Answers to common questions about Autoflows: setup, DMS integrations, pricing, GDPR, languages and how the aftersales platform works. Curious about how Autoflows works? Check our most frequently asked questions here. If you can’t find the answers you’re looking for, you’re always welcome to contact us. ### About Autoflows Who are we? Autoflows was founded in Denmark in 1987 as a consulting company. Over time, we have built up extensive knowledge about the automotive industry. We launched Autoflows in 2011, and since 2019, we have been a SaaS company. In 2024, the Swedish private equity firm Monterro took over the majority of the company. Autoflows is based out of Copenhagen, Denmark. What is Autoflows? Autoflows connects to your DMS data, structures the data and repurpose it for predictive communication towards your customers. This could be service reminders, upsell recommendations or follow-up after a visit. Who are our customers? We work with OEMs, dealerships and workshops across Europe. You can find more information in our Customer section. [See customer stories](https://autoflows.com/customer-stories) How is Autoflows different from brand solutions? Autoflows connects directly with your own DMS- and appointment data allowing for precise and predictive communication with your customers. Autoflows is fully automated and doesn’t require any manual data inputs in order to send out. ### DMS INTEGRATION VIA API How does Autoflows organize my DMS data? Autoflows uses AI and text analysis to analyze the entire repair order history stored in your DMS. The information from the repair orders is then combined with the appropriate service interval for the vehicle – determined based on car model, variant, year, mileage and fuel type. Orders are then organized into different services, across departments and brands. Do I need to organize my order data by repair codes? No need – Autoflows uses AI and text analytics to automatically scan repair orders and order lines in the DMS. Unlike repair codes, text analysis is not dependent on following the correct processes and using the right repair order items or menus. Using text analytics results in a 15% better data categorization compared to repair codes. Can Autoflows update data in the DMS? Yes, Autoflows can update data in your DMS. Autoflows’ bidirectional API integration ensures that changes in vehicle ownership, contact information and marketing permissions can automatically be updated in the DMS. Do you register ownership changes? Yes, we capture ownership changes. When you send an invitation to a customer for a workshop visit, the customer can decline the invitation and communicate through a simple survey that they no longer own their car, which can be updated back into your DMS. If you are one of our customers in UK, Denmark, Norway or Sweden, changes in vehicle ownership are tracked automatically. Any changes in the Motor Vehicle Registry are synced with the data in Autoflows. This way, customers who no longer own their car don’t receive irrelevant invitations. Can Autoflows import and enrich data from other sources? Yes, Autoflows can interact with any data source, as long as that source can exchange data either via API or via file transfer. ### AUTOFLOWS AFTERSALES How does Autoflows identify which customers to invite to the workshop? Autoflows uses the repair order history to predict the next workshop visit. The information from the repair orders is then combined with the appropriate service interval for the vehicle – determined based on car model, variant, year, mileage and fuel type. What kind of aftersales services can Autoflows automatically invite customers to? Autoflows can send automatic invitations for the following services: - Maintenance - Tire change - Vehicle inspection /MOT - Timing belt replacement - Brake service - Wheel alignment - Air condition In addition, we have specialized invitation types for trucks and motor homes. Do you use AI to predict the next visit? Yes, Autoflows uses AI and text analytics to predict the correct time for the next visit and automatically sends out an invitation 30 days before the visit is due. How are my customers contacted? Autoflows can send out via email, SMS and WhatsApp messages. What happens if my customers don’t reply to my email or SMS invitation? If the customer does not react to the invitation or does not complete a booking, an alert is sent to the relevant person/team so they can follow up via phone. How do I get an overview of which customers to follow up with? A f ollow-up page in the dashboard gathers all the customers who haven’t reacted to your email or SMS invitation. It uses all available information from your DMS and booking system to update the follow-up lists daily. Are open orders excluded from the invitations? Yes, customers who have already booked an appointment for a maintenance visit do not receive an invitation. Do you connect to online booking systems? Yes the customer is forwarded to your booking page directly from the email/SMS/WhatsApp. Can Autoflows follow up after a visit? Yes, that is our **Workhop Follow-up module** which sends out an email, SMS or WhatsApp after a visit. ### AUTOFLOWS SALES Can Autoflows connect to our Sales data? Yes, if an integration is possible, Autoflows can connect and analyse your Sales data. Can Autoflows also help our sales team with automated communication? Yes, Autoflows can send out a range of sales related communication automatically based on order history and DMS data. What communication can Autoflows send out for the Sales department? Depending on available DMS data, this could be: - Warranty expiration - Service agreement offers - Service agreement expiration - Leasing expiration ### AUTOFLOWS MARKETING Can I create ad-hoc marketing emails in Autoflows? Yes. Autoflows includes a Customer Module which stores all your active customers and allows for smart filtering of this data. It also includes an email and SMS template builder which means that you can send out marketing communication yourself to a segmented audience. Where does my marketing audience come from? The audience is based on your DMS data and is updated daily based on your repair order history. Can I segment my audience? With smart filters, you can segment your audience to export it or use it for an email campaign. You can segment based brand, model, year and much more. ### AUTOFLOWS CX Do you have OEM or NSC solutions? Yes, we are experts in designing automotive playbooks and measuring the customer across the entire journey. Is it one dashboard across brands? Yes, Autoflows collects all your brands in one place allowing you to always be on top of each dealership’s performance. ### PRICING AND LICENSE How much does Autoflows cost? The license fee for Autoflows is based on number of locations and which modules you wish to activate. See our Pricing page for more information or contact Sales. [See pricing](https://autoflows.com/pricing) Is the pricing based on number of users? No. You can have as many users as you wish. It is based on locations (roof tops). Money-back-guarantee We offer a trial period to all new customers. What is the license period? Autoflows is a license-based platform with an annual subscription. ### ONBOARDING AND IMPLEMENTATION How do I get started? To get started with Autoflows, we need access to your DMS data. Once we have access to your data, we can structure your data, set up a dashboard and prepare to onboard your team. How long does it take to get started? It can take anywhere from 1- 6 weeks to get started. This depends on your quickly your DMS data arrives. Onboarding We offer a personal onboarding of your team in your own language. Training and resources We have an Autoflows Academy with online material to support you. Do you offer Support? Yes, we have a dedicated Support team that handles incoming requests and questions. How can I contact Support? You can contact our Support team via: - Email: support@autoflows.com - Phone: +45 7020 1075 ### COMPLIANCE AND SECURITY Data protection Prior to starting any send-outs, you sign a Data Protection Agreement with us. ISAE3000 certification We are audited annually by an external auditor. We are ISAE3000 certified which means that we have all our data protection processes in place. Where is data stored? All data is stored in Europe and we only use sub-processors that also store their data in Europe. # The Retention Gap ## The Retention Gap Report | Autoflows Source: https://autoflows.com/resource-hub/the-retention-gap-report > The Retention Gap Report: how many aftersales customers European dealers lose each year, what it costs and how to close the gap. Margins on new cars are under pressure. Selling used vehicles is becoming increasingly difficult. Customers demand faster, more personalised service - while dealership teams are constrained by manual labour. #### Key Findings: - **74% of dealers** cannot quantify their aftersales revenue loss - **3× higher lifetime value**for retained vs. lost customers - **19% dealer retention**by year 8 - the highest-value service years - **80% of dealers** expect profitability to get harder in the next 2–3 years Why this report #### The workshop is now the primary commercial engine of the dealership. New car margins are under sustained pressure. Aftersales has become the most important profit driver in the modern dealership. And yet 38% of European dealers have no named owner for retention. This report benchmarks where 559 dealerships across eight markets actually stand. 86% of dealers have online booking. The problem is not tooling. It's a systematic failure to measure, own, and act on the retention opportunity already inside every dealership's customer base. This report documents that gap and the three moves to close it. ## Podcast: AI Is Not the Strategy, Closing the Gap Is Source: https://autoflows.com/blog/ai-is-not-the-strategy-closing-the-retention-gap-in-automotive-aftersales-is > Paul Bennett and Steve Nash on why AI can't fix a broken data foundation - and what actually closes the automotive aftersales retention gap. From the Autoflows podcast. [Autoflows](https://autoflows.com/blog/author/autoflows) 08.28.2026 9 min read ### AI is not the Strategy. Closing the Retention Gap in Automotive Aftersales is. A conversation with Paul Bennett and Steve Nash, hosted by Nicholas Malcolm Watch the whole podcast episode. There's a moment early in this conversation where Steve Nash - who spent 15 years as Group Aftersales Director at BMW UK and now leads the Institute of the Motor Industry - says something that could serve as the thesis for the entire discussion: "Everybody has a plan until they get a punch in the mouth." He's borrowing from Mike Tyson, but he's talking about dealership operations. Workshop loading schedules that look perfect on a whiteboard and fall apart the moment a technician calls in sick. Retention strategies that work in theory and evaporate at the front counter. Plans that don't survive contact with the actual, messy, human reality of running a dealership. That tension - between the plan and the punch in the mouth - runs through everything Paul Bennett and Steve Nash discuss in this episode. Paul brings 40+ years in automotive systems, data, and customer retention, most recently building SaaS technology for auto finance companies. Steve brings 15 years running BMW UK's aftersales operation and over a decade leading the UK's leading professional body for the motor industry. Together, they've seen this industry's profitability problem from every angle — and they don't think AI is what solves it. Here's what they had to say. #### The Profitability Crisis Nobody Wants to Name For most of the last 50 years, new car sales carried the dealership. Aftersales was an afterthought - necessary, but never the main event. That math has broken down. As Steve puts it, dealers today - even good ones - are "struggling to make much more than a one or 2% return" on new car sales. Paul agrees: "The after sales world has been well known for many, many years that car dealerships - the sales through of new and used vehicles - covers all the fixed costs and overheads of running the business. And the after sales department was the main profit driver." The result is a European-wide profitability crisis, and aftersales has finally - belatedly - landed in the spotlight it always deserved. But here's the trap, according to both guests: dealers are responding to this crisis by reaching for AI as if it's the fix. It isn't. #### AI Is Not the Strategy - Closing the Retention Gap Is Paul Bennett has a phrase for this: **"We sell the steak, not the sizzle."** "Everybody's selling sizzle and AI is this, and AI is that. Yes, it's important when taken in context. And if you've got a poor engine room with low quality data, the AI aspect will not give you the results that you're looking for." The "engine room" - clean, connected, accurate customer data - is the steak. AI is the sizzle on top. And you can't season your way out of a bad cut of meat. Steve Nash frames the same idea from a different angle, and this is the line the whole series is built around: "AI is not the strategy. Closing the retention gap is a strategy. The profitability is in the aftermarket. There's not a profitability gap in AI." **The Retention Gap** is the term we're using throughout this series for the actual problem: the distance between the customers a dealership thinks it understands and the customers it actually understands. Every dealer believes their database is roughly fine. Steve's experience says otherwise: "I don't think you ever got anybody say, my database is rubbish... but I think even the ones who believe their data is spot on and they employ people to look after it and all the rest of it, in reality, if you really, really critically analysed it, there would be gaps." That gap isn't a technology problem you can automate your way past. It's a foundation problem - and no AI layer fixes a foundation it's built on top of. #### Data Foundations: What It Actually Means to Trust Your AI If the engine room comes first, what does a functioning one look like? Steve is blunt about the prerequisite: **"There's no system in the world that is going to give you the right answer if you don't have the right data for that answer to be based on."** Deep integration with the DMS isn't optional - it's the floor. Paul brings this down to something concrete: personalization. Not personalization as a marketing buzzword, but as a mechanical fact about how the system behaves. "If you've got a mechanism or a process that can be linked intelligently to your wider, broader database, that will know that my phone number is linked to my name, my name is linked to these two vehicles, which are currently on their schedule... it makes the whole thing smooth and makes things flow, and it just makes people easier to deal with." Get this wrong, and the failure shows up exactly where customers notice it most - the moment of truth Steve calls out with a wince-inducing example: **quote a customer £250, hand them a £500 bill.** That's not an AI failure. That's a data failure wearing an AI costume, and it's the fastest way to lose a customer's trust permanently. The two of them keep circling back to one idea: **CRM isn't a system you bolt on. It's a definable outcome.** As Steve puts it, "the best thing in the world is to have a cookie cutter process that doesn't look like one." #### The Retention Gap, Defined So what does the gap actually consist of, in practice? Steve's answer is direct: **"The gap is there because you don't understand - you don't know your customers as well as you think you do."** Knowing when someone's next service is due isn't customer understanding. It's a calendar entry. Real understanding means knowing what else that customer needs - and offering it before they go looking for it elsewhere. He tells the story of the best dealership he ever worked with, where sales staff would step in on reception during busy periods and end up generating new car leads from aftersales customers - because everyone in the building understood the customer end-to-end, not just their own slice of the process. His advice for dealers is almost tactical in its bluntness: **"Be really, really selfish with your customers. Don't ever let them walk away."** If a customer can get a better tyre price at the local fast-fit centre, match it - because losing them over a tyre costs far more than the margin you protected. Paul's version of the same principle, distilled: **"Never speak to customers if you haven't got something of value to share with them. Never."** Right message, right time, real value - every time, or don't bother reaching out at all. #### How Autoflows Closes the Gap This is, not coincidentally, the exact problem Autoflows was built to solve. Where a lot of aftersales technology gets bolted onto the DMS as one more disconnected tool, Autoflows is built as an aftersales automation platform - deeply integrated with the DMS from day one, so the "engine room" Paul describes is the starting point, not an afterthought. The AI layer sits on top of that. In practice, that's meant dealerships using Autoflows' outbound Voice AI to follow up on missed contacts reaching roughly 35% of customers who'd otherwise have gone quiet - with around 40% of those going on to book. That's not AI replacing the service advisor. It's AI doing the 24/7 follow-up Steve says no human team can sustain, so the people on the front line spend their time on the moments that actually need a person. #### Advice for the Next Generation in Automotive One of the more human moments in the conversation comes when Nicholas asks whether young people entering the industry can actually build a career starting in aftersales - a department that's historically been seen as the fallback, not the destination. Steve's answer draws on his own career and the people he's developed: **"Only recently was out in China speaking to the CEO of BMW China... I started at the office as an apprentice."** Aftersales, he argues, has quietly been one of the best entry points into the industry for decades - most people just don't realize it because the department has never had the glamour of sales or marketing. Paul's caveat is a challenge to leadership, not to newcomers: too many dealerships **"don't start with the end in mind."** They hire for a role, not a career. Fix that, he argues, and aftersales becomes a genuine talent pipeline rather than a holding pen. Both single out the service advisor role for particular respect - and particular concern. Steve calls it **"the point of the spear"** - high-pressure, customer-facing, and too often loaded with admin work that has nothing to do with what makes someone good at the job. Strip that away, give people the right support, and - in Steve's words - "their job becomes better and easier and more enjoyable... it's easier to attract people into those roles." #### Designing the Dealership of the Future The conversation closes with a genuinely fun thought experiment: if you built a dealership from scratch tomorrow, with no legacy assumptions, what would it look like? Steve's answer is about allocation, not architecture: **"You would have a very clear idea of what, where people add the greatest value and where processes and automation adds the greatest value... if you get that balance absolutely right, you are likely to maximise your result."** Paul goes further, describing a model that already exists in parts of the UK and, more fully, across China: **"Bring a car buying or shopping experience into the mainstream... after all a dealership is a shop, and you go shopping for a car."** He describes UK retailers that placed EVs inside shopping centres - no salespeople, just advisors, full configuration on-site, purchase completed from home later. **"If you can give people an Apple store experience when they're looking to buy their car, you've cracked it."** Steve confirms it's not hypothetical: **"That's pretty much what you see in China... at least in the cities. You go into the shopping mall and there is a Xiaomi store there, or a NIO store, or Zeekr, or whatever it may be - because it's where people are."** #### The Benchmark That Never Goes Out of Date For all the talk of AI, data, and automation, the episode ends on something refreshingly analog. Nicholas's closing challenge to any CEO or board member evaluating their own dealership: don't fly to San Francisco for the latest AI conference. Go down to your own dealership and call it like a customer would. Paul's closing line sums up the whole conversation better than any framework could: "There's too much lip service paid to customer first, customer centric. You've got to believe it. You've gotta breathe it. You've got to absolutely let it exude from the pores of your body." AI can help you execute that belief consistently, at scale, without a day off. It cannot manufacture the belief itself. That's still the job of the people running the dealership - and, according to two people who've spent a combined six decades doing exactly that, it always will be. If you want to see where your own dealership's retention gap actually sits, [get a intro](https://autoflows.com/demo-booking) - we'll show you the number, not just the theory. ## The Retention Gap Podcast | Autoflows Source: https://autoflows.com/blog/the-retention-gap-podcast > Explore key insights from our podcast with Paul Bennett on how aftersales can drive profitability and retention in the automotive industry. [Autoflows](https://autoflows.com/blog/author/autoflows) 05.7.2026 3 min read The Retention Gap Podcast In our latest Autoflows podcast, **Paul Bennett**, automotive advisor with over 25 years of experience in retention SaaS, sat down with **Nicholas Malcolm**, CEO of Autoflows. Drawing on a survey of 559 European dealerships, the conversation made one thing clear: aftersales is the only profit engine left, but most dealers cannot quantify what they are losing. Here are four ideas from the discussion that every dealer principal, COO, and aftersales director should be thinking about right now. ### Where the real conversation starts **1.** Aftersales Is the Real Profit Engine **2.** Where Retention Breaks **3.** The Real Issue Is Visibility **4.** Start With A Retention Audit #### 1. Aftersales Is the Real Profit Engine With new car margins compressed and finance commissions under pressure across Europe, the aftersales department has become the #1 driver for growth. When boards ask how to increase margins, the answer is to put the spotlight on aftersales, which generates three to four times more profit per revenue than new car sales. #### "There is only a limited amount of profit one can take out of a new car sale. The aftersales department is really a pot of gold. A gold mine." **Paul Bennett**, Automotive Advisor #### 2. Where Retention Breaks Paul shared the story of a recent dealer group analysis. A third of the customer database had quietly stopped coming back for service, and none of it was visible until someone looked. As Paul pointed out, this is the pattern across the industry: the warranty expires, the independents pick the customer up, and the dealer never sees it happen. #### "There's a great point of leakage when the manufacturer's warranty expires. As the car gets older, vehicles leak from the network, and the opportunity for spend, which increases disproportionately with age, is lost along with it." Paul Bennett, Customers leave exactly when their cars are getting older and revenue per visit should increase, so the dealer loses the most profitable years of the relationship without ever realizing it. #### 3. The Real Issue Is Visibility Aftersales teams are not the problem. They are under pressure from multiple angles and doing their best with what they can see. The real issue is structural: without visibility into the customer database, no one can act, engage, or be held accountable. The fix is not finger-pointing at what happened before. It is drawing a line in the sand and committing to a measured, visible approach going forward. #### "Let's not do the blame game. No one's doing something wrong. Because if we are not measuring, we are not acting." Nicholas Malcolm, CEO at Autoflows #### 4. Start With A Retention Audit The conversation closed on a practical question: where do you start? Paul and Nicholas agreed on the same answer, a Retention Audit. Not a complex project, not a new tool to roll out. Just a clear look at what's actually happening in your aftersales database, so you can measure the retention gap before deciding how to act. #### "You can't manage what you can't measure, and you can't measure something until you know what you are measuring. An audit would be a very fine way to proceed with it." Paul Bennet, Research based on 500+ European dealers suggests that a 10% improvement in aftersales retention drives 30% revenue growth. The Retention Audit is what turns a general feeling that "we should do something about aftersales" into a real number the board can act on. #### Key Takeaways - Aftersales generates three to four times more profit per revenue than new car sales - A third of customers in the average database have already left for service - The biggest leakage point is the end of the warranty, when revenue per visit increase - Aftersales teams aren't underperforming. They lack visibility - A 10% improvement in retention drives 30% revenue growth, often more - A retention audit is the first activity The conversation kept coming back to one idea: aftersales retention is no longer an operational detail, it's a strategic priority. Dealer groups that act on it now will protect their most profitable customers. The ones that don't will keep losing them, year after year. ## The Retention Gap: What Lost Customers Cost You for Years Source: https://autoflows.com/blog/the-retention-gap-what-if-you-never-lost-a-customer > Discover how improving customer retention by 10% can drive 30% revenue growth in aftersales, as new car sales decline and older vehicles offer higher value. [Autoflows](https://autoflows.com/blog/author/autoflows) 01.27.2026 6 min read ### Executive Summary Aftersales leaders are facing a structural shift, not a temporary downturn. Three converging realities now define the growth agenda: - **New car sales are flat or declining**, shrinking the future aftersales pipeline - **A 10% improvement in retention can drive ~30% revenue growth,**because retention compounds across the vehicle lifecycle - **Older vehicles generate up to three times more aftersales revenue per year,**yet this is precisely when customers are most likely to defect The largest aftersales growth opportunity today sits in what we call **the Retention Gap**: the unrealized revenue lost when customers leave just as their value accelerates. The challenge for leadership is no longer whether retention matters, but **whether it is being measured, owned, and acted on at the right level**. ### The context: why the aftersales playbook must change For years, aftersales growth relied on a steady inflow of new vehicles entering the parc. When customers left after warranty, they were quietly replaced by the next wave of new car buyers. The retention curve was accepted as inevitable. That assumption no longer holds. With new car sales under pressure, the installed base - not new acquisition - now determines growth. **The operational implication:**You can no longer outgrow churn. Every lost customer matters more than it used to. Source: Autoflows Labs analysis based on European dealer data, 2021–2024 ### 1. New car sales are flat: the pipeline is shrinking Aftersales operations are still optimized around volume metrics: bookings, hours sold, bay utilization. These metrics assume demand can be replaced - that when customers leave, the sales department will deliver new ones. But new car sales are flat. And when fewer new vehicles enter the parc, the equation changes: - Lost customers are not easily replaced - Growth depends on how long customers stay, not how fast work flows through - Workshop capacity becomes harder to fill without active retention This is the structural backdrop to the Retention Gap. The question is no longer "How do we get more cars through the workshop?" but "How do we keep the customers we already have coming back?" ### 2. Why 10% retention can drive ~30% r evenue growth The Retention Gap is the difference between the aftersales revenue you generate today and the revenue you could generate if more existing customers continued to return. From field research conducted with Nordic and UK dealers between 2021–2024, Autoflows Labs has identified consistent patterns: - **The Retention Gap is worth typically 3x of current aftersales revenue** - **A 10% improvement in retention can drive approximately 30% revenue growth** - **Retaining customers is 40–60% more cost-efficient than conquering new ones** This happens because retention compounds. Retained customers return year after year as revenue stacks across the lifecycle. Losses, on the other hand, accumulate quietly as customers disappear. Each defection represents not one missed visit, but multiple years of future value. #### Don´t measure how much you made. Measure how much you lost. **Kasper Lykke Pedersen** Partner & Author, Autoflows Labs Most aftersales dashboards track output. Very few track what you lost. If you can't answer "How much revenue would we generate at full retention?" then maybe you don't yet see clearly your Retention Gap. ### 3. Why Older Cars Are Your Highest-Value Customers One of the most misunderstood dynamics in aftersales is how customer value changes over time. Aftersales revenue is back-loaded in the vehicle lifecycle: - **Years 1–3:**Low-value, predictable, often warranty-driven work - **Years 4–5:** Revenue accelerates (tyres, brakes, batteries, out-of-warranty repairs) - **Years 5–7+:**Peak revenue years, driven by complex, high-value work In practical terms, an older car can be worth up to three times more per year than a new one. Once warranty expires, obligation disappears. And this is exactly when customers defect. #### The EV Dimension Electric vehicles add urgency to retention. EVs have fewer moving parts, require less frequent servicing, and generate lower parts revenue. As the EV parc grows, per-vehicle revenue declines, making **every retained customer relationship more valuable**. Meanwhile, the ICE parc is ageing, offering higher per-vehicle revenue potential, but only if you retain those customers through their peak value years. The response is the same in both cases: maximize the lifetime value of every customer you already have. ### The combined insight: retention is now a leadership issue Put the three realities together: - Fewer new cars → fewer new customers to replace losses - Retention improvements have outsized impact → small improvements stack into significant revenue growth - Customer value accelerates with vehicle age → losing a 6-year-old vehicle customer costs 3x more than losing a new one **Aftersales growth now depends on keeping customers longer, precisely as their value accelerates.** Customers are most valuable in the years they're most likely to leave. ### Why retention is often mismanaged When asked about retention strategy, many dealerships reference activities - service plans, OEM programs, CRM campaigns, customer apps - rather than outcomes. Each has value. But without a quantified opportunity, a clear target, and real ownership, retention stays tactical. The problem isn't motivation. Teams care. The problem is broken execution across manual reminders, one-off messages, blind calling, no visibility into who's at risk. As a result: - Customers experience friction: unclear communication, generic reminders, difficulty booking - Employees experience frustration: too much time on admin, not enough time for real customer conversations, effort that doesn't convert to bookings. Fixing execution solves both. The right customer is invited at the right time with relevant information. Employees work smarter, not harder. When your team spends three hours calling to get one booking, that's not a people problem but a process problem. Marc Bauer Partner, Autoflows Labs ### Leadership actions: closing the Retention Gap Aftersales Managers who make progress on retention focus on four actions. #### 1. Quantify the Retention Gap Define the revenue you would generate at full retention as a benchmark, then calculate the gap against current performance. Visibility creates urgency, and gives you a number to manage against. #### 2. Make retention a monthly KPI If retention isn't reviewed monthly at management level, it won't improve. Retention cannot live solely in campaigns but in management routines. What gets measured gets managed. #### 3. Segment by vehicle age Not all customers are equal. A customer with a 6-year-old vehicle who defects costs you three times more than one with a 2-year-old vehicle. Focus retention efforts on post-warranty vehicles where value is highest and risk is greatest. #### 4. Fix execution to deliver great service Retention improves when communication aligns with the moments customers are most likely to leave, not generic reminders sent to everyone. This requires fixing execution: ensuring the right customer is contacted at the right time, with relevant information, through a process that doesn't burden your team with manual work. When execution works, dealers are in control. They can deliver the personal, relevant service that builds loyalty, because the system handles the repetitive work, freeing people to do what actually matters. ### Key Takeaways - Growth now depends on keeping customers longer - 10% better retention → ~30% more revenue - A 6-year-old vehicle customer is worth 3x more than a new one - Most dealers measure what they made, almost none measure what they lost - Retention doesn't fail because teams don't care, it fails because execution is broken - Fix execution, and you're back in control ## Can You Trust AI in Automotive Retail? | Autoflows Source: https://autoflows.com/resource-hub/can-you-trust-ai-to-work-for-your-autoretail-business > Discover how to trust AI for your AutoRetail business with insights from over 50,000 calls. Learn to choose the right partner and ensure performance. 50,000+ AI calls in. What we've learned across UK, Germany, and the Nordics. #### What's inside the guide: - CanAIactually deliver a personal customer experience? - How do wemeasure and test performance? - How do we find theright partner? - 6 steps to trust AI, from data foundation to clear ownership Why this guide #### 50,000+ AI calls in. Trust is the only metric that matters now. Aftersales AI has moved past the demo stage. Every vendor now sounds convincing on a call - the difference between the programs that hold up and the ones dropped within three months isn't voice quality anymore, it's whether the AI is actually built on real data. This guide is what we've learned running more than 50,000 live calls across Automotive Retail groups in the UK, Germany, and the Nordics. The problem isn't a lack of AI vendors. It's a systematic failure to separate what sounds good in a meeting from what actually holds up on a real call, connected to a real DMS, in front of a real customer. This guide documents that gap, and the six steps and six questions that predict which programs close it. # The foundation ## Automotive DMS Integrations | Autoflows Source: https://autoflows.com/integrations > Autoflows integrates with Keyloop and 15+ dealer management systems across Europe. See the full list of supported DMS and tools. Connecting with your existing solutions fpr seamless integrations and automations. ### DMS integrations Keyloop Autoflows connects through the Keyloop API programme supporting all DMS within Keyloops suite (Automaster, Autoline, Drive, Dracar+, Winassist, Aswin, EVA) Nextlane Autoflows connects with API to your Nextlane DMS (Kobra, iCar, Serauto, Drive) Incadea Our setup with Incadea enables dealers to easily automate data extracts data to activate Autoflows within weeks. Vitec Datamann Our setup with Vitec Datamann enables dealers to easily automate extracts from Autovision to activate Autoflows within weeks. Tacdis Autoflows connect with Tacdis DMS through the VCRS API solution, allowing dealers to easily connect from the admin section. Helios Helios offers an API add-on which can be used to connect with Autoflows. Solteq Solteq automates data extracts needed to connect with Autoflows in less than four weeks. BitsData Connect your Automaster DMS through our partnership with BitsData in Sweden. E-conomic Direct API integration through our e-conomic App enables independent workshops in connecting with Autoflows. AutoView Autoview connects with Autoflows through standardized DMS extracts. iReach Custom integration for iReach dealerships using the ODBC access to connect with data needed for Autoflows. Cidcar API integration combined with local network support enables CidCar dealers to easily connect with Autoflows. Autosys Through our Germany Autosys partner, we enable dealers to connect their DMS with automated extracts to Autoflows Spiga Direct API integration between Spiga and Autoflows enables fast implementation and two-way communication. ### Motor registries DVSA / DVLA Autoflows connects directly to the DVLA and DVSA in the UK to identify correct vehicle records, ownership changes and correct MOT data. Carhistory check Direct API integration with CarHistory Check allows our dealers in Ireland to verify NCT and CVRT data automatically Transportstyrelsen Autoflows uses data from Transportstyrelsen to verify owner details and ensure that registration dates are accurate. ### OEM SOLUTIONS Service schedules Autoflows supports with a service schedule lookup solution to identify which vehicle are on an either 1- or 2-year service plan through our data input from Dealers, OEMs and importers in the european countries. Toyota eCare Connecting with your eCare vehicle tickets to cleanse inbound alerts and automate your customer follow-up Mercedes OAB (Online booking) Autoflows creates dynamic booking flows which populates the VIN details to the Mercedes-Benz OAB. Creating a frictionless experience and increase booking conversion. Mercedes-Benz Doc MS / OneDoc Combine your DMS data with consent data from oneDoc through our oneAPI integration. With the integration, Autoflows can create personalized consent capturing links to increase your oneDoc collection. ### EXTERNAL PLANNERS HRF planner Connect appointment data from your external planner with your Autoflows data Samtykke.net Connect consent data from your external samtykke.net solutions AutoDesktop Connect your Autoflows leads directly in the lead inbox from AutoDesktop ## Autoflows + Keyloop | Deepest DMS Integration for European Aftersales AI Source: https://autoflows.com/integrations/keyloop > Autoflows integrates natively with all Keyloop variants — Automaster, Autoline, Drive, Dracar+, Winassist, Aswin, EVA. Booking, availability, vehicle lookup, CRM, and 6 outbound flows — all from Keyloop data. INTEGRATION SHOWCASE The deepest voice AI and aftersales automation integration Keyloop dealers can run. Every booking, customer record, vehicle history, and appointment slot — connected. 7 Keyloop variants covered 24/7 Live booking via Keyloop 6 Outbound flows from Keyloop data Hours To go live WHAT WE DO TOGETHER ### From your Keyloop data to a booked appointment. 1 Step 01 Customer Calls Autoflows AI answers on ring 2. Looks up the caller's vehicle by registration plate against Keyloop — and cross-references DVSA/DVLA for MOT history — before the first question. 2 Step 02 Checks Live Availability Pulls real-time appointment slots from Keyloop for the right service products. The customer hears available dates and times — not a "we'll call you back". getBookingAvailability 3 Step 03 Books the Appointment Writes the confirmed booking directly into Keyloop — customer name, vehicle, service type, chosen slot, and GDPR consent captured. Booking reference read back to the caller. createKeyloopBooking 4 Step 04 Updates the CRM Booking reference, contact details, service type, and call summary post back to your Autoflows dashboard and CRM. The advisor sees a complete record — with no manual entry. ### All seven. Not just one. The Keyloop ecosystem spans seven distinct platforms. Autoflows integrates with all of them — your variant is already connected. Automaster The most widely deployed Keyloop platform. Used by hundreds of UK franchised and independent dealers for end-to-end DMS and service scheduling. Autoline Built for enterprise multi-site dealer groups. Full repair order management, parts control, and live service scheduling across multiple locations. Drive Keyloop's cloud-native DMS. REST API-first architecture — live availability and booking without infrastructure overhead. Dracar+ Scandinavian market specialist. Deployed across Norway, Sweden, and Denmark. Autoflows uses Dracar+ for Nordic dealer inbound and outbound flows. Winassist Service workshop management platform. Slot availability and appointment creation via the Keyloop appointments API — fully supported. Aswin Parts and service integration for multi-brand dealer groups across Northern Europe. Autoflows reads live data and writes bookings directly. EVA Keyloop's workflow automation and aftersales management platform. Autoflows reads from and writes to EVA without custom middleware. Not sure which Keyloop variant you're on? We'll identify it during the demo. SERVICE PRODUCTS ### Every service type, booked correctly. Autoflows maps 10 service product types to your specific Keyloop service product IDs — configured per dealer, not hardcoded. The AI knows which Keyloop product to book for an MOT, an annual service, a diagnostic, a tyre change, or a recall. No guesswork. No wrong bookings. 🔧 Annual Service 📋 MOT 🛠 Service B 🔍 Diagnostic 🏎 Tyre Change 🛑 Brake Check 📢 Recall ❄️ AC Service 🔋 Battery Check ⚙️ Other / Custom OUTBOUND FROM KEYLOOP DATA ### Six flows. All Keyloop-triggered. Every outbound campaign reads from Keyloop. Service reminders trigger when the DMS shows a customer is due. Appointment confirmations fire when a booking is created. CSI follow-ups send after a repair order closes. All from your live Keyloop data. 01 Service Reminder Triggered by service due date in Keyloop. The AI calls customers before they lapse — not after. Fully personalised to vehicle and service type. 02 Appointment Confirmation Triggered by new booking creation in Keyloop. Confirms the slot, reads back the reference, and handles rescheduling requests on the same call. 03 CSI Follow-up Triggered by repair order close in Keyloop. Captures customer satisfaction feedback within 24 hours of collection — while the experience is still fresh. 04 Deferred Work Recovery Triggered by declined work logged on a Keyloop repair order. The AI follows up on outstanding items and converts deferred work into booked revenue. 05 Recall Notification Triggered by recall campaign data matched against Keyloop vehicle records. Proactive outreach that protects the customer and the dealer. 06 Lost Lead Reactivation Triggered by lapsed service customers identified in Keyloop. Reactivates customers who've gone overdue — before they defect to a competitor. KEYLOOP DEALER RESULTS ### What Keyloop dealers see with Autoflows. 100% Bookings increase from voice AI inbound Auto 8-8, Norway · Keyloop Dracar+ +50% Booking conversion from outbound reminder campaigns Eden Motor Group, UK · Keyloop Automaster +10% Service and MOT visits driven directly through Autoflows LSH Auto, UK · Keyloop Automaster Time to go live for existing Keyloop dealers DMS credentials → integration test → live How We Compare [vs. STELLA](https://autoflows.com/compare/autoflows-vs-stella) [vs. Pam AI](https://autoflows.com/compare/autoflows-vs-pam) [vs. Numa AI](https://autoflows.com/compare/autoflows-vs-numa) [vs. OneDealer](https://autoflows.com/compare/autoflows-vs-onedealer) [vs. Veact](https://autoflows.com/compare/autoflows-vs-veact) [Best Voice AI 2026](https://autoflows.com/compare/best-voice-ai-for-dealerships) Get Started ### Running Keyloop? Most Keyloop dealers are live with Autoflows within hours. We connect to your existing Keyloop credentials — no IT project, no disruption to your existing workflows. ✓ All 7 Keyloop variants ✓ Live in hours ✓ 10 service product types ✓ 6 outbound flows [Book a Demo](https://autoflows.com/demo-booking) [All Integrations](https://autoflows.com/integrations) # Product ## Aftersales Automation for Dealerships | Autoflows Source: https://autoflows.com/solutions/aftersales > Boost your aftersales profitability with Autoflows' AI-powered automation, seamlessly integrating with your systems to enhance service opportunities and customer engagement. Autoflows is the aftersales prediction engine that allows you to identify, automate and communicate more service opportunities without doing more work. [Get an intro](https://autoflows.com/demo-booking) Solutions that will boost your aftersales profitability +20 % Increase in service revenue +35 % Decrease in incoming calls +150 % Increase in outbound conversion +3 h Saved daily on extracts, data checks and follow-up AUTOFLOWS IN ACTION ### How does Autoflows predict the next visit? Integrate Integrate DMS Autoflows automatically scans repair orders and order lines in your DMS Organise Organise data AI and text analytics are used to **organize** your full repair order history into different services Predict Predict visits We combine repair order history and appointment data to **predict** and identify exactly which customers to contact Activate Activate customers Customers are automatically invited via interactive messaging forms using E-mail, SMS, WhatsApp or AI phone calls The Autoflows prediction engine ### Ready automations. Built for automotive. Our solutions are plug and play and we mean it. Our data platform and AI engine connects with your DMS and ensures that customers are activated without any manual work. Service reminders Automated analysis of your service history, combined with our OEM service schedule data and predictions based on mileage patterns, enables dealers to identify more service opportunities - without any additional work. MOT reminders We integrated directly with local motor-registries to improve the accuracy of your MOT due dates and boost conversion and bookings. Upsell recommendations Each appointment is analyzed and compared with your service history to provide intelligent recommendations for enhancing each booking Deferred work Integrate your eVHC solution to automate your Amber-work follow-up. Autoflows enables you to sent automated reminders or boosting your appointments with previous deferred work opportunities. Teleservice automations Connecting your teleservice tickets from your OEM systems with your DMS data to automate follow-up and booking conversion. Post-visit follow-up Improve your CX ratings with targeted post-visit follow-up to identify customer issues and improve your customer retention. Tyre change flows Autoflows identifies tyre change customers through seasonal tyre change repair jobs or by connecting with your tyre storage data. Invites are spread-out daily to avoid overloading your service bays. Timing belt replacements We combine vehicle registration information with your service history to identify timing belt replacements before they break. Boost your service revenue and improve customer satisfaction. Recall campaigns No more time wasted by manually mapping our OEM spreadsheets with your DMS data. Autoflows allows you to easily connect recall campaigns with your service history to identify which customers to contact. #### “We’ve seen a 100% increase in bookings since implementing Autoflows in 2022. That’s double the business in just one year.” Andrei Bjornli Head of Customer Centre Auto 8-8 [Read full story](https://autoflows.com/customer-stories/dealerships/auto-8-8) #### “We’ve seen growth far ahead of the national trend - including double-digit MOT increases.” Katherine McLoughlin Head of Aftersales LSH Auto UK #### "The improvement was significant. MOT reminder conversion was up with 15 % overnight after making the basic integration with DVLA" Ian Simpson Aftersales Operations Director Eden Motor Group Seamless integration ### Connect Your Entire Ecosystem Autoflows integrates with all major automotive industry platforms and data sources to provide a unified, intelligent automation experience. - Dealer Management Systems Seamlessly connect with leading DMS platforms including Keyloop, Nextlane, Incadea, and more. - OEM Solutions Autoflows offers OEM schedules for accurate service timing and support with custom integrations for OEM solutions such as Xentry, Toyote eCare and more. - Motor Registries Autoflows integrates with motor-registries such as the DVSA, DVLA, RDW, Transportstyrelsen and suche for accurate communication and cleansing your DMS with owner-changes and accurate MOT dates. - 3rd Party Data Sources We support with 3rd party integrations to external planners, CRMs, VHC solutions, consent platform, to ensure your eco-system is intact ### What does the dealer experience Service Data Inteligent Service History One platform with all service history broken down into all relevant opportunities. Customer Journey Follow the journey Navigate across the different customer stages and follow up with your customers if needed. Alerts & Actions Smart Notifications Advanced notification flows ensure that you always have a clear overview of which customers have booked and which ones require action. ### What does the customer experience Channels Timely communication Reminders perceived as a service. We engage your customers across all relevant channels, E-mail, SMS, WhatsApp and AI bots - reaching the customers in their preferred channel Engagement Interactive Messaging All messaging supports interactive feedback where the customer can easily submit whether they want to schedule, sold their vehicle or switch workshop - reducing internal workload in handling customer replies. Aftercare Personal follow-up Personalized follow-up for overdue customers from the contact center, service team or through our outbound AI tailored for automotive. Simple Setup Process ### From Setup to Success in 3 Steps Get up and running with Autoflows in weeks. Our streamlined onboarding ensures rapid deployment with minimal disruption — with an average**setup time of just 3–5 weeks** and ROI visible within 30 days. 1 DMS Integration We connect to your existing DMS systems and relevant 3rd party integrations through our proven integration process. We handle the technical setup while you maintain full data control. 2 Autoflows Preparation The Autoflows prediction engine analyzes your historical data to understand service patterns, customer behavior, and optimal timing for communications. 3 Onboarding See your potential and activate your customers. Dedicated customer success and support helps you get going without any setup needed. #### Start Automating Your Customer Journey Today Join leading automotive dealerships who've increased their aftersales revenue by 40% with AI-powered automation. ## Voice AI for Dealerships | Autoflows | European Automotive AI Source: https://autoflows.com/voice-ai > Autoflows Voice AI answers every dealership call 24/7, books service into Keyloop and 15+ DMS, and runs outbound campaigns in 10 languages. The average European service department misses 1 out of 3 inbound calls and runs no outbound campaigns. Autoflows handles both - 24/7, live into your DMS, across voice, email, SMS, and WhatsApp, with AI. The platform ### Inbound and outbound handled by Voice AI. 6 outbound flows Hours* to go live 10 languages 100% every call handled Inbound #### The phone gets answered. Every time. Every service call your department receives, handled end to end. Booking, diagnostic, status, reschedule, additional work, general enquiry. Live into your DMS. GDPR consent captured. CRM written. ✓ Answers on ring 2, 24/7/365 ✓ Keyloop, Nextlane, Incadea & 13+ DMS ✓ Handles 6 inbound call types ✓ Warm transfer always available ✓ Ofcom 2024 compliant View all DMS integrations → Inbound AI Outbound #### Your team can't call everyone. We can. 8 automated outbound flows triggered by your DMS data. Service reminders, CSI follow-ups, appointment confirmations, deferred work recovery, lost lead reactivation, recall notifications, test drive offers, and test drive follow-ups. ✓ Triggered by DMS events ✓ Voice, email, SMS & WhatsApp ✓ 35% average response rate ✓ 40% no-show reduction ✓ 85-95% CSI contact completion Outbound AI * Existing Autoflows customers go live within hours. New clients typically within 4 weeks. The cost of the status quo ### Most dealerships let a third of calls go unanswered. The phone is your highest-converting channel. 30% of dealership calls go unanswered or abandoned 43% of callers who hit a failed call will never call back +60% of European service appointments are still booked by phone +35% of inbound calls arrive outside staffed hours Sources: CDK Global 2024 · Google / Ipsos Consumer Research · Auto Trader Dealer Sentiment Report · Automotive industry data Getting started ### Live fast. No IT project. Dealer profile, DMS credentials, phone numbers. We configure the flows, voices, and scripts. Existing Autoflows customers go live within hours. New clients typically within 4 weeks. ✓ Dealer-branded voice ✓ Real-time DMS integration ✓ CRM auto-posting ✓ Warm transfer always on ✓ GDPR compliant ✓ Multi-language ✓ All outbound flows ready ✓ Dedicated onboarding ✓ No IT project required 01 #### Setup Dealer profile, phone numbers, DMS credentials configured. Voices and scripts built to your brand. 02 #### Integrate DMS API connected. AI reads service history, checks availability, creates bookings in real time. 03 #### Live First live calls within days. Gradual rollout: start with one use case, expand as confidence builds. 10 European markets ### One platform. Your language. Your market. Each market has a tuned native voice, locale-appropriate service terminology, and market-specific compliance rules built in. United Kingdom English Amy Denmark Dansk Sissel Germany Deutsch Susi Norway Norsk Helge Sweden Svenska Sanna France Français Claire Finland Suomi Italy Italiano Linda Spain Español Carolina Netherlands Nederlands Melanie The Autoflows platform ### Voice AI is one channel. Not the whole story. Autoflows is Europe's broadest AI-powered aftersales platform. Voice sits alongside predictive AI, email, SMS, WhatsApp, CX measurement, and OEM solutions - all reading from the same DMS data. #### Aftersales AI Predictive service engine, powered by your DMS data. **+20% service revenue.** #### Sales & Leads AI spots sales opportunities from repair history. **+150% outbound conversion.** #### Marketing Automated email, SMS & WhatsApp campaigns from real-time data. **Multi-channel activation.** #### CX Measurement Cross-journey surveys and AI-driven benchmarks. **+33% CX score increase.** #### OEM & Importers Branded platform for NSCs: network data, benchmarking, integrations built in. **50+ OEM networks.** 1,500+ dealerships across 10 European markets use the full platform. [Explore all solutions](https://autoflows.com/autoflows-solutions) “We've seen double-digit growth in service and MOT visits - all driven through Autoflows.” Katherine McLoughlin LSH Auto How we compare ### Autoflows vs the alternatives. Several platforms claim to do what we do. Here's an honest side-by-side on the things that matter for European dealerships. Autoflows vs #### STELLA US voice AI Full comparison #### Pam AI US inbound AI #### OneDealer Network management #### Numa AI US smart inbox #### Veact EU data platform #### Conversica US sales AI #### MotorK EU dealer platform #### AutoMate US dealer CRM #### LDB Gruppe DE dealer software Common questions ### Frequently asked questions #### What is Autoflows Voice AI? Autoflows Voice AI is an AI-powered phone agent for European automotive dealerships. It handles inbound service calls 24/7 - booking appointments directly into Keyloop and 15+ DMS systems - and runs automated outbound campaigns including service reminders, appointment confirmations, CSI follow-ups, and recall notifications. It operates in 10 European languages. #### How quickly can a dealership go live with Autoflows Voice AI? Existing Autoflows customers go live within hours. New clients typically go live within 4 weeks. Setup requires a dealer profile, DMS credentials, and phone numbers - no IT project needed. #### Which DMS systems does Autoflows Voice AI integrate with? Autoflows integrates natively with Keyloop, Nextlane, Incadea, Tacdis, Helios, Solteq, and 10+ other DMS systems across European markets. Keyloop integration covers all variants including Automaster, Autoline, Drive, and Dracar+. #### Which European markets does Autoflows Voice AI support? Autoflows Voice AI is live in 10 European markets: United Kingdom, Denmark, Germany, Norway, Sweden, France, Finland, Italy, Spain, and the Netherlands - each with a tuned native voice and locale-specific compliance rules. #### Does Autoflows comply with GDPR and Ofcom regulations? Yes. Autoflows captures GDPR consent during every call and writes it to your CRM. UK-deployed agents comply with Ofcom 2024 AI disclosure rules, identifying themselves as automated assistants at the start of every call. Get started ### Ready to answer every call? Book a demo call with the team. We'll show you the product live, walk through your use cases, and give you a revenue estimate specific to your dealership. ✓ Keyloop-native ✓ No disruption ✓ Multi-site ✓ Full compliance [Book a demo](https://autoflows.com/demo-booking) Talk to the team Voice AI assessment ### Find out what Voice AI would mean for your business. Three quick questions about your operation. We estimate the annual opportunity, with transparent calculations. Takes about a minute. Your operation, step 1 of 3 ### How many sites are you looking to activate? Each dealership location counts as one site. Your operation, step 2 of 3 ### Monthly retail service jobs per site? Services, repairs and periodic checks, per site, not total across the group. Your operation, step 3 of 3 ### Average repair order value? Typical invoice for a retail service job. € Your estimated group opportunity — - Flow | Per site / yr | Group / yr - Service Reminder | — | — - Appointment Confirmation | — | — - Post-Service Follow-Up | — | — - Declined Work Recovery | — | — - Customer Reactivation | — | — Conservative estimates based on industry benchmarks and Autoflows client data. Each flow is capped at 35% of annual service revenue. Actual results vary by market, DMS and configuration. [Book a call to discuss →](https://autoflows.com/demo-booking) Talk to the team ## Dealership Inbound Call AI | 24/7 Service Booking | Autoflows Source: https://autoflows.com/voice-ai/inbound > Inbound call AI for dealerships: answers every service call 24/7, books appointments into your DMS and frees up your service advisors. Monday morning, forty calls before 10am. Without Autoflows, one in three goes unanswered and books with a competitor. With Voice AI, every call is answered, booked live into your DMS, and written to your CRM. S Sarah Mitchell +44 7912 ••• 847 · Ford Focus AB21 XYZ Live ✅ **Booking Confirmed: KL-4821** Annual Service + MOT · Thu 27 Mar · 9:00am The Revenue Gap ### You're losing revenue on every unanswered call. 35% of service revenue lost to missed or delayed responses CDK Global Friction Points Report 79% of customers won't leave a voicemail. They move on. Google / Ipsos Consumer Research 7× higher conversion when answered within 60 seconds Conversica Automotive Study £200k+ annual revenue at risk per site at 5 missed calls/day At £300 avg. repair order value ❝ The average franchised dealer loses 4–6 service booking opportunities every working day to voicemail or unanswered phones. That's 1,500–2,200 potential repair orders per year, per site. Auto Trader Dealer Sentiment Report The solution that will boost your aftersales profitability 100% calls handled, 24 hours a day <3 min average booking completion time 0 min advisor time per routine booking GDPR consent captured at booking How It Works ### From ring to booking. Every time. 01 Call Received Answered on ring 2, around the clock. Caller ID matched to your CRM, name and vehicle loaded before the first word. 02 Intent Detected The AI classifies the call in the first turn. Routes to booking, diagnostic, status, or cancellation. No menus, no hold. 03 DMS Queried Availability fetched live from your DMS: Keyloop, Nextlane, Incadea and 10+ more. Real slots, not a waiting list. 04 Booked & Logged Appointment in your DMS. Reference read to the customer. CRM record written. GDPR consent captured. Call ends cleanly. What It Handles ### Six scenarios. One agent. Zero missed calls. Every inbound call type your service department receives, handled end to end. New Service Booking Recognises the caller, checks availability in your DMS, books the slot, and captures GDPR consent. No advisor required. Diagnostic Assessment Assesses symptoms one question at a time. If the caller can't drive safely, it's an immediate warm transfer. If safe, it recommends a diagnostic and books it. Reschedule Deletes the old slot from your DMS, checks new availability, and creates the replacement booking. Clean calendar, no double-handling. Status Check Logs the call, captures a callback time preference, and escalates to an advisor if the caller flags urgency. Additional Work Presents outstanding items, captures approve, decline, or partial, and logs it straight to the job card. General Enquiry Answers from your dealership data instantly: hours, address, brand, services. For pricing or parts, it routes to an advisor callback. Inbound ROI ### Calculate what your calls are worth. Adjust your numbers. See the opportunity you're leaving on the table every day. Currency: Your Dealership Number of advisors 3 1 15 advisors Average repair order value £320 £100 £800 Sites in group 1 site 1 30 sites Projected uplift with Autoflows - Revenue recovered + advisor hours freed Revenue at risk, all sites At current coverage gaps Missed calls / day per site at current bandwidth Missed / year per site (250 working days) Bookings recovered / year per site at 85% capture Hours freed / year at 7 min per booking call In Practice ### What inbound looks like in practice. 01. Peak Hours Fewer Missed Calls On a typical Monday, a service advisor handles 40 to 50 inbound calls. Since Autoflows went live, about 65% of those calls never need to reach her at all, booked straight into the DMS. ✔ 18 AI bookings recovered in a single morning. 02. After Hours Never Closed A caller's warning light comes on after the service department has closed for the day. The AI answers on the second ring, assesses the symptom, and books a diagnostic for the next morning. ✔ Booking in the DMS before the advisor even arrives. 03. Trust Barely Noticed A caller books an MOT without realising the assistant is automated until it's mentioned. The booking is confirmed, GDPR consent captured, and the job card is already in the DMS. ✔ Full booking completed, GDPR captured, CRM updated. Why Autoflows ### Everything else leaves gaps. Capability Autoflows Receptionist Call Centre Voicemail Answers every call Including after-hours Books into your DMS live Real slots, real confirmation Writes to CRM automatically Intent, consent, summary Handles 3 calls simultaneously No queue, no hold GDPR consent at booking Captured + logged every time Safety triage + escalation Unsafe vehicle → immediate transfer Proactive upsell Service due / MOT due detection Trust & Compliance ### Built to the standard your dealers require. Identifies as automated on every call, every time. Full Ofcom AI disclosure compliance. No exceptions. Verbal consent captured and logged to CRM on 100% of bookings. Consistent audit trail, better than manual. Names, phone numbers, and email addresses automatically redacted from call records post-call. Warm transfer to a live advisor available on every call. Safety concerns trigger immediate escalation. No exceptions. Common Questions ### Frequently Asked Questions #### What types of inbound service calls does Autoflows handle? Autoflows handles 6 types of inbound service calls: new bookings, diagnostic requests, service status enquiries, additional work approvals, appointment changes and cancellations, and general service enquiries, each with a dedicated AI flow and live DMS integration. #### Does the inbound AI book directly into Keyloop? Yes. Autoflows calls the Keyloop API in real time, fetching service history, checking live slot availability, and creating the booking in Keyloop during the call. The customer receives their booking reference before the call ends. #### Can a caller speak to a human advisor instead? Yes. Warm transfer to a human advisor is always available. The AI offers the option throughout the call and escalates automatically if it cannot resolve the query. #### What happens to inbound calls outside business hours? Autoflows handles inbound calls 24/7. Outside staffed hours, the AI continues answering, booking, and handling enquiries. Calls requiring a callback are logged and prioritised for the morning. Get Started ### Stop losing calls to voicemail. Call the inbound demo line and hear the AI answer, book, and confirm a real service call. Or book a team demo and we'll walk through your specific use cases. ✓ 6 inbound scenarios ✓ 14 DMS integrations ✓ Live fast* ✓ Full compliance [Book a Demo](https://autoflows.com/demo-booking) Talk to the Team Also see: [Outbound Voice AI: service reminders and recall calls](https://autoflows.com/voice-ai/outbound) ## Outbound AI Campaigns for Dealerships | Autoflows Voice AI Source: https://autoflows.com/voice-ai/outbound > Outbound AI campaigns for dealerships: service reminders, confirmations and CSI follow-ups by phone in 10 European languages. Autoflows Outbound AI calls your customers automatically: reminders, confirmations, CSI, deferred work. From your number, booked straight into your DMS. S Sophie Walker +44 7912 ••• 334 · BMW 5 Series SW20 BMW Outbound **Reminder Booked: KL-2891** MOT + Annual Service · Thu 27 Mar · 9:00am The solution that will boost your aftersales profitability 35% average response rate on AI reminder calls AutoSuccess 40% reduction in no-shows from AI confirmation calls Convin AI / AISA-X 85-95% CSI contact completion vs 40-60% manual Industry benchmark 9.8x documented ROI over 3 years from AI call automation Genesys How Outbound Works ### Triggered by your data. Delivered from your number. 01 Trigger A DMS or CRM event starts the call: MOT due, booking coming up, declined work, or a recall. No lists to build. 02 Context Loaded The AI pulls up the name, vehicle, service history, and booking reference, so every call is personal from the first word. 03 Call Placed The call comes from your dealer number, at the best time, and sounds like a real conversation, not a script. 04 Logged Automatically The outcome is logged to your CRM and booked in the DMS, with every call tagged by intent, sentiment, and result. 8 Automated Flows ### Every outbound call your team should be making. Service Reminder When a MOT or service is due, the AI calls the customer and books the slot straight into the diary. 35% response rate, well above SMS or email. CSI / NPS Follow-Up Every customer is called within 24h of collection. The AI captures the NPS score and flags low scores before they turn into bad reviews. 85–95% contact rate vs. 40–60% manual. Appointment Confirmation The AI calls 24–48h before each appointment to confirm or reschedule, cutting no-shows with a single call. Up to 40% fewer no-shows. Lost Lead Reactivation Unbooked enquiries get a follow-up call 60–180 days later, mentioning their exact vehicle. Not a cold pitch. 30–40% of dormant leads reactivated within 6 months. 05 Recall Notification Every affected owner is called with the recall detail and the nearest slot. The whole campaign wraps up in hours, fully logged for audit. Hours instead of weeks. DVSA compliant. 06 Service Ready As soon as a job is marked complete, the AI calls to confirm collection and flag any advisory work, freeing up bays faster. Bay time cut from 4+ hours to under 30 minutes. 07 Test Drive Offer Owners of older vehicles get a low-pressure test drive invite. Interested leads land in the sales CRM the same day. 8–15 sales-ready conversations per 100 calls. 08 Test Drive Follow Up Within 72h of an undecided test drive, a call surfaces the real blocker, finance, spec, or timing, and sends warm leads straight to sales. 15–25% more of the same lead pool closed. Outbound ROI ### Calculate what your calls are worth. Adjust your numbers. See the opportunity you're leaving on the table every day. Currency: Your Dealership Number of advisors 3 1 15 advisors Average repair order value £320 £100 £800 Sites in group 1 site 1 30 sites Projected uplift with Autoflows - Revenue recovered + advisor hours freed Revenue at risk, all sites At current coverage gaps Opportunities not reached / day per site at current bandwidth Not reached / year per site (250 working days) Bookings recovered / year per site at 35% response rate Hours freed / year at 8 min per outbound call Model assumptions ✓ ~22 outbound opportunities per advisor / day in DMS ✓ 30% are actionable (reminders, confirmations, follow-ups) ✓ 55% not reached due to team bandwidth ✓ 35% average response rate on AI outbound calls ✓ 8 min advisor time per manual outbound call ✓ £18 / hr blended advisor rate In Practice ### What outbound looks like in practice. 01. Service Service Reminders When a MOT or service comes due, the AI calls the customer directly and books the slot on the spot, no advisor needed to pick up the phone. ✔ Bookings recovered automatically. Zero advisor time. 02. Confirmations Less No-Shows A confirmation call goes out 24–48h before each appointment, giving customers an easy way to confirm or reschedule before they forget. ✔ Fewer no-shows, more predictable schedules. 03. CSI Follow-Up Less Bad Reviews A follow-up call within 24h of collection catches low satisfaction scores early, routing them to the service manager before they turn into a review. ✔ Issues caught and resolved before they go online. Why Autoflows ### Not all outbound is equal. Capability Autoflows AI Manual Calling Generic Voicemail Available after hours Evening reminder calls, weekends Personalised to vehicle and history Name, reg, service type, booking ref Books directly into DMS Live slot booking on the call CRM outcome logged automatically Every call, every result Consistent contact rate No bad days, no sick days Cost per contact At volume Low High Languages supported European markets 10+ Depends 1-2 Trust & Compliance ### Every outbound call is fully compliant. Identifies as automated on every outbound call. Compliant AI disclosure from the first utterance, every time. Outbound calls only placed to customers with active consent on record. Opt-out captured and logged to CRM on every call. Names, phone numbers, and email addresses automatically redacted from call records after each call. Customer can request a human at any point. Transfer to a live advisor available on every outbound flow. Common Questions ### Frequently Asked Questions #### What outbound call campaigns does Autoflows automate? Autoflows automates 8 outbound campaign types: service reminders (vehicle due for MOT or service), appointment confirmations (24 to 48h before), CSI/NPS follow-ups (post-visit satisfaction and OEM score protection), lost lead reactivation (60 to 180 days post-enquiry), recall notifications (DVSA safety recalls), service ready calls (immediate notification when the vehicle is complete), test drive offers (proactive outreach to existing customers driving older vehicles of your brand), and test drive follow-ups (post-drive feedback and sales handoff within 72 hours), all triggered automatically by events in your DMS or CRM. #### How does Autoflows know when to send an outbound call? Autoflows reads your DMS data continuously. Service reminders fire on next-service dates; appointment confirmations fire 24 to 48 hours before the appointment; CSI follow-ups fire 2 to 5 days post-visit. Timing rules are configured once during setup. #### What is the typical response rate for Autoflows outbound calls? Autoflows dealerships see an average 35% response rate on outbound voice campaigns, significantly higher than SMS or email alone. Appointment reminder campaigns typically reduce no-shows by 35 to 40%. #### Does Autoflows Outbound support WhatsApp and SMS as well as voice? Yes. Autoflows runs multi-channel campaigns, voice, SMS, email, and WhatsApp, triggered from the same DMS event. If a customer doesn't answer the voice call, a follow-up SMS or WhatsApp is sent automatically. Get Started ### Hear it for yourself. Call the outbound demo line and experience an AI reminder call. Or book a team demo and we'll walk through your specific use cases. ✓ 8 outbound flows ✓ Voice, email, SMS & WhatsApp ✓ Multi-language ✓ No IT project [Book a Demo](https://autoflows.com/demo-booking) Talk to the Team Also see: [Inbound Voice AI: answer every service call 24/7](https://autoflows.com/voice-ai/inbound) ## Intelligent Check-In for Service Upsell | Autoflows Source: https://autoflows.com/intelligent-check-in > Upgrade your service check-in process with Intelligent Check-in to boost upsell opportunities, enhance customer relevance, and maximize revenue in just two weeks. Upgrade your check-in process by replacing generic upsells with relevant, high-value recommendations. [Get an intro](https://autoflows.com/demo-booking) [Register for webinar](https://autoflows.com/demo-booking) Automating Check-in and Upselling Across 300+ Dealerships Right Offer at the right time ### Why Intelligent Check-in Matters 125 € More revenue per service visit +25 % Of orders get personalised recommendations 3 X Higher Acceptance rate 100 % Compliance with brand guidlines The Problem ### The problem with the current check-in process #### **It****happens****the****day** **before****or on the****actual** **day****of the****appointment** - Too late to plan in more complex services (plan technician hours, order parts, adjust the schedule, etc.) - Limited time for the service advisor to manually check the service history and offer relevant services to the customer - Hence, the check-in relies on generic upsell items with low customer relevance The SOLUTION ### Complete, intelligent and revenue-generating check-in. Reinvented. [SIGN UP FOR A DEMO](https://www.hubspot.com/) #### AI scans the booking immediately and identifies relevant opportunities ✓ High-value services can be planned and spare parts ordered ✓ High customer relevance results in high conversion #### Upsell the day before the visit ✗ No time to plan for high-value services ✗ Low-value upsells & low customer relevance Intelligent Check-in in action ### How does Intelligent Check-in Work Analyse Identify Opportunities AI analyses service history and booking data to surface relevant, personalized recommendations. Optimise Enrich the Job Card Service advisors instantly see upsell opportunities without searching through past service history. Activate Smart Customer Follow-Up 60–80% of customers review and consider recommended items before their appointment. Finalise Convert the Upsell Approved upsells are seamlessly confirmed with notifications or written back into the DMS. Simple Setup Process ### From Setup to Success in 3 Steps Start improving your check-in process in just 2 weeks 1 Sign Activation for Check-In Module (Day 1) Sign activation to unlock the new module in your Autoflows dashboard. 2 Guided Implementation (1-2 Hours) We help you set up your selected services and accessories to include in your Intelligent Check-In module, and even create brand-specific packages to keep you 100% brand compliant 3 Go Live & Value Realization (Day 14) We launch your Intelligent Check-In module toward relevant customers, and upselling confirmations will start to roll-in #### “The upsell campaigns we started back in December. On the day of rollout, we had a phenomenal response. Automatically reaching out to all customers, offering them products that we chose, means we are getting five-figure monthly upsell with Autoflows.” Ian Simpson Aftersales Operations Director Eden Motor Group [Read the Eden Motor Group story](https://autoflows.com/customer-stories/dealerships/eden-motor-group) Upcoming Webinar ### Sharing upselling insights from 1500+ dealers in Europe #### The Autoflows team is sharing insights from 1,500+ dealers on what's working – and what's not – in the upselling customer journey today [VIEW ALL SESSIONS](https://www.hubspot.com/) [VIEW AL SESSIONS](https://www.hubspot.com/) ## Predictive Upsell for Service Visits | Autoflows Source: https://autoflows.com/solutions/upsell > Boost your aftersales revenue with Autoflows' AI-driven upsell solutions, enhancing customer experiences and increasing service and accessory sales seamlessly. Autoflows connects future appointments details with past service history to predict and recommend the right services- and accessories to upsell. Increasing revenue per visit and creating a seamless pre-vist experience. [Get an intro](https://autoflows.com/demo-booking) Solutions that will boost your aftersales profitability +10 % service upsells pre-visit +15 % Uplift in accessories sales +2 h Saved daily manually checking service history AUTOFLOWS IN ACTION ### How does Autoflows predict the next visit? Integrate Integrate DMS Autoflows automatically scans repair orders and order lines in your DMS Organize Organize repair data AI and text analytics are used to organize appointment data and combine with the service history Predict Predict upsells Appointment recommendations are being written to your job card to identify more revenue opportunities Activate Activate customers Customers are automatically contacted via interactive messaging forms using E-mail, SMS, WhatsApp or AI phone calls. The Autoflows prediction engine ### Ready automations. Built for automotive. Our solutions are plug-in-play and we mean it. Our data platform and AI engine connects with your DMS and ensures that customers are activated without any manual work. Upsell recommendations Each appointment is analyzed and compared with your service to provide intelligent recommendations for enhancing each booking Job card recommendations Autoflows writes service recommendations directly back to the job card, allowing your service team to pick-up any upsell opportunity at the next interaction or at the desk. Pre-visit communication Automated pre-visit communication to enable customers to review and select upsell recommendations and accessories prior to each visit. Accessories upsell Dynamic flows to upsell targeted accessories for specific customers and vehicles. Service plan upselling Connect appointment data with service plan details to identify potential customers for service plan upselling. Connect more vehicles Identify upcoming vehicles that are not connected to OEM Apps and prepare your service teams to assist them. #### “It’s impressive to see the response - everything from rust treatments to wheel alignments, wiper blades, and mats. What’s important is that customers are being asked the right questions automatically, based on their service history. It ensures we never miss an opportunity — and it’s all relevant.” Martin Færch Head of Aftersales MTH Biler [Read the MTH Biler story](https://autoflows.com/customer-stories/dealerships/mth-biler) #### “The upsell campaigns recently started, and the response was phenomenal - on the day of rollout, we had a huge uplift. It’s new to us, but so far the results look really promising.” Ian Simpson Aftersales Operations Director Eden Motor Group [Read the Eden Motor Group story](https://autoflows.com/customer-stories/dealerships/eden-motor-group) Seamless integration ### Connect Your Entire Ecosystem Autoflows integrates with all major automotive industry platforms and data sources to provide a unified, intelligent automation experience. - Dealer Management Systems Seamlessly connect with leading DMS platforms including Keyloop, Nextlane, Incadea, and more. - OEM Solutions Autoflows offers OEM schedules for accurate service timing and support with custom integrations for OEM solutions such as Xentry, Toyote eCare and more. - Motor Registries Autoflows integrates with motor-registries such as the DVSA, DVLA, RDW, Transportstyrelsen and suche for accurate communication and cleansing your DMS with owner-changes and accurate MOT dates. - 3rd Party Data Sources We support with 3rd party integrations to external planners, CRMs, VHC solutions, consent platform, to ensure your eco-system is intact ### What does the dealer experience History Inteligent Service History One platform with all service history broken down into all relevant opportunities. Overview Follow the journey Navigate across the different customer stages and follow up with your customers if needed. Notifications Smart Notifications Advanced notification flows ensure that you always have a clear overview of which customers have accepted their upsell and which ones require action. ### What does the customer experience Channels Timely communication Reminders perceived as a service. We engage your customers across all relevant channels, E-mail, SMS, WhatsApp and AI bots - reaching the customers in their preferred channel Engagement Interactive Messaging All messaging supports interactive feedback where the customer can easily submit whether they want to schedule, sold their vehicle or switch workshop - reducing internal workload in handling customer replies. Aftercare Personal follow-up Personalized follow-up for overdue customers from the contact center, service team or through our outbound AI tailored for automotive. Simple Setup Process ### From Setup to Success in 3 Steps Get up and running with Autoflows in weeks. Our streamlined onboarding ensures rapid deployment with minimal disruption — with an average **setup time of just 3–5 weeks** and ROI visible within 30 days. 1 DMS Integration We connect to your existing DMS systems and relevant 3rd party integrations through our proven integration process. We handle the technical setup while you maintain full data control. 2 Autoflows Preparation The Autoflows prediction engine analyzes your historical data to understand service patterns, customer behavior, and optimal timing for communications. 3 Onboarding See your potential and activate your customers. Dedicated customer success and support helps you get going without any setup needed. #### Start Automating Your Customer Journey Today Join leading automotive dealerships who've increased their aftersales revenue by 40% with AI-powered automation. ## Sales Lead Prediction for Car Dealers | Autoflows Source: https://autoflows.com/solutions/sales > Increase sales efficiency with Autoflows' AI-driven automation, turning data into qualified leads and boosting aftersales revenue for automotive dealerships. Autoflows turns your data into qualified sales leads. Powerful sales automations ensures a daily stream of leads coming to your sales teams and contact centers. [Get an intro](https://autoflows.com/demo-booking) Solutions that will boost your sales efficiency +10 % Increase in pre-qualified leads +5 % conversion on service-to-sales leads +150 % Increase in outbound conversion +4 h Saved weekly per department AUTOFLOWS IN ACTION ### How does Autoflows identify your next sales opportunity? Integrate Integrate DMS Autoflows automatically integrates historical customer-, vehicle-, sales- and repair data from your DMS Organize Organize data Autoflows organizes and combines customer, vehicle and contract data with all related service- and sales activities. Predict Predict leads Combining sales-, contract-, repair- and appointment data to **predict** and identify which customers to contact. Activate Activate customers Customers are automatically invited via interactive messaging forms using E-mail, SMS, WhatsApp or AI phone calls. The Autoflows prediction engine ### Ready automations. Built for automotive. Our solutions are plug-in-play and we mean it. Our data platform and AI engine connects with your DMS and ensures that customers are activated without any manual work. Service-to-sales leads Analyze upcoming sales opportunities withing existing appointments to activate customers with the sales department in connection with service visit. Service plan follow-up Automatically identify expiring service plans or upsell new plans in connection with new- and used car sales. Leasing follow-up Connecting with DMS or 3rd party data to identify lease customers close to expiry and assist your sales team engage at the right time. Warranty extension Identify active customers with warranty expiration to sell warranty extensions or convert them into a sales opportunity. Test-drives and lost offers Automated follow-up on test-drives and pending offers to close the loop and close sales faster. Post-sales follow-up Improve your CX ratings with targeted post-sales follow-up to identify customer issues and improve your customer retention. #### "Before, our call center had to download Excel sheets every day and sort leads manually. Now Autoflows does it automatically. Leads increased 10% and far more qualified. We’ve even reorganized our teams because it works so efficiently. " Alexander Bastiansen CRM Marketeer Van Mossel #### “Customers with expiring agreements are identified automatically and reached with messages that are more targeted and relevant than ever before. We save a lot of time, leads are far more qualified and we can focus our resources on the leads that are interested in renewing their agreement.” Peter Janderup Holst Project Manager Autohuset Vestergaard Seamless integration ### Connect Your Entire Ecosystem Autoflows integrates with all major automotive industry platforms and data sources to provide a unified, intelligent automation experience. - Dealer Management Systems Seamlessly connect with leading DMS platforms including Keyloop, Nextlane, Incadea, and more. - OEM Solutions Autoflows offers OEM schedules for accurate service timing and support with custom integrations for OEM solutions such as Xentry, Toyote eCare and more. - Motor Registries Autoflows integrates with motor-registries such as the DVSA, DVLA, RDW, Transportstyrelsen and suche for accurate communication and cleansing your DMS with owner-changes and accurate MOT dates. - 3rd Party Data Sources We support with 3rd party integrations to external planners, CRMs, VHC solutions, consent platform, to ensure your eco-system is intact ### What does the dealer experience Service Data Intelligent Automation Automatic identification of potential leads based on past and future activities in your DMS. Customer Journey Follow the journey Navigate across the different customer stages and follow up with your customers if needed. Alerts & Actions Smart Notifications Knowing which customers to follow up with is essential to maximize retention. Advanced notification flows ensure that you always have a clear overview of which customers require action. ### What does the customer experience Channels Timely communication Reminders perceived as a service. We engage your customers across all relevant channels, E-mail, SMS, WhatsApp and AI bots - reaching the customers in their preferred channel Engagement Interactive Messaging All messaging supports interactive feedback where the customer can easily submit whether they want to schedule, sold their vehicle or switch workshop - reducing internal workload in handling customer replies. Aftercare Personal follow-up Personalized follow-up for overdue customers from the contact center, service team or through our outbound AI tailored for automotive. Simple Setup Process ### From Setup to Success in 3 Steps Get up and running with Autoflows in weeks. Our streamlined onboarding ensures rapid deployment with minimal disruption — with an average **setup time of just 3–5 weeks** and ROI visible within 30 days. 1 DMS Integration We connect to your existing DMS systems and relevant 3rd party integrations through our proven integration process. We handle the technical setup while you maintain full data control. 2 Autoflows Preparation The Autoflows prediction engine analyzes your historical data to understand service patterns, customer behavior, and optimal timing for communications. 3 Onboarding See your potential and activate your customers. Dedicated customer success and support helps you get going without any setup needed. #### Start Automating Your Customer Journey Today Join leading automotive dealerships who've increased their aftersales revenue by 40% with AI-powered automation. ## Automotive Marketing Automation for Dealers | Autoflows Source: https://autoflows.com/solutions/marketing > Automate your marketing with Autoflows. Build targeted audiences, streamline campaigns, and enhance customer engagement for automotive dealerships to drive revenue growth. Autoflows helps you build automated audiences and reach the right customers with targeted marketing every time. Your audiences are updated in real-time based on sales- and repair data, and you avoid spending money and resources on old and inactive customers. [Get an intro](https://autoflows.com/demo-booking) AUTOFLOWS IN ACTION ### How does Autoflows identify your ideal marketing audience? Integrate Integrate DMS Autoflows automatically scans sales- and repair orders in your DMS. Organize Targeted audience We combine all your customer and vehicle records with sales- and service activities to create targeted and real-time marketing audiences Activate Activate campaigns Easily create an send personalized marketing campaigns using either E-mail, SMS, WhatsApp or AI phone calls. The Autoflows marketing engine ### Ready solutions. Built for automotive. Our solutions are plug-in-play and we mean it. Our data platform and AI engine connects with your DMS and ensures that customers are activated without any manual work. Seasonal campaigns Improve upsell and boost seasonal dips with tailored campaigns to increase bookings. Newsletter sign-ups Automatically identify new active customers across sales and service to recruit more newsleter sign-ups. Web form submissions Connect your existing websites forms or CMS to fuel your Autoflows platform with aumated lead flows and follow-up. Consent collection Identify sales- and service activities without missing consent data to automatically trigger consent collection. Birthdays Activate your loyal customers with personalized birthday campaigns with offers for next service or accessories. VIP events Use the smart-segmentations in Autoflows to identify your high value customers for VIP events. Vehicle stock compaings Create stock campaigns for targeted segments or customers who previous signed up for specific model updates. New car campaigns Easily identify key segments for contacting customers for new car launch updates. Connect with Autoflows Leads submission to activate potential buyers. Recall campaigns No more time wasted by manually mapping our OEM spreadsheets with your DMS data. Autoflows allows you to easily connect recall campaigns with your service history to identify which customers to contact. #### " With Autoflows we can easily communicate with our customers and keep track of open and click rates. The best part is that we save both time and money on marketing activities sourced through external providers. " Ole Lundgaard Owner Fjord Frandsen Biler #### “One of the advantages of Autoflows is that it allows us to send messages at the right time, which our customers perceive as a service – rather than marketing.” Eetu Raunio Head of Marketing & Digital Hedin Automotive Finland #### "With the marketing module, we now have the option of sending newsletters and tailored communication to targeted groups of customers directly through Autoflows. " Thomas Lyderik Jensen Marketing & Communication Manager Krogsgaard-Jensen A/S Seamless integration ### Connect Your Entire Ecosystem Autoflows integrates with all major automotive industry platforms and data sources to provide a unified, intelligent automation experience. - Dealer Management Systems Seamlessly connect with leading DMS platforms including Keyloop, Nextlane, Incadea, and more. - OEM Solutions Autoflows offers OEM schedules for accurate service timing and support with custom integrations for OEM solutions such as Xentry, Toyote eCare and more. - Motor Registries Autoflows integrates with motor-registries such as the DVSA, DVLA, RDW, Transportstyrelsen and suche for accurate communication and cleansing your DMS with owner-changes and accurate MOT dates. - 3rd Party Data Sources We support with 3rd party integrations to external planners, CRMs, VHC solutions, consent platform, to ensure your eco-system is intact ### What does the dealer experience Filters Smart Segments One platform with all service history broken down into all relevant opportunities. Reports Easy exports Access all customer data through the dynamic report engine and export segmented lists for campaigns with ease. Analytics Tracking Performance For each campaign, Autoflows tracks open and click rates, bounces, and unsubscribes. Two-way DMS integration keeps your data up to date. Simple Setup Process ### From Setup to Success in 3 Steps Get up and running with Autoflows in weeks. Our streamlined onboarding ensures rapid deployment with minimal disruption — with an average **setup time of just 3–5 weeks** and ROI visible within 30 days. 1 DMS Integration We connect to your existing DMS systems and relevant 3rd party integrations through our proven integration process. We handle the technical setup while you maintain full data control. 2 Autoflows Preparation The Autoflows prediction engine analyzes your historical data to understand service patterns, customer behavior, and optimal timing for communications. 3 Onboarding See your potential and activate your customers. Dedicated customer success and support helps you get going without any setup needed. #### Start Automating Your Customer Journey Today Join leading automotive dealerships who've increased their aftersales revenue by 40% with AI-powered automation. ## Customer Experience (CX) Automation | Autoflows Source: https://autoflows.com/solutions/cx > Enhance customer experience with AI-driven insights and gamification. Boost retention and growth through actionable recommendations across the automotive journey. Transform your service today. Boost customer experience by predicting impactful actions, motivating employees through gamification, and measuring across the entire customer journey - helping you drive retention and growth. [Get an intro](https://autoflows.com/demo-booking) Solutions that will boost your customer experience +33 % Increase in CX scores +10 % Improvement in response rates +60 % In alert-time handling +3 h Saved weekly on identifying improvement actions across network AUTOFLOWS IN ACTION ### How does Autoflows improve and predict customer experience actions? Measure Cross journey measures Grasp your performance across touchpoints and measure all journey events in a single cross-journey overview. Transparency Data transparency Get a comprehensive overview of who has answered your surveys, and who has not responded, opted out, or lacks contact information. Benchmarks Dynamic benchmarks Dynamic rankings of which employees, locations or models are delivering the best results, and which, on the other hand, require action. Recommend Recommend actions AI and text analytics helps identify key actions to improve CX scores and creates automatic action plans across network and employees. The Autoflows experience engine ### Customer experience. Built for automotive. Measuring customers **across brands and across the journey** is the great **leap forward** the industry has been waiting for. So say goodbye to silo-based feedback, and start retaining and growing your customers with our Automotive CX playbook - already used by **900+ dealerships** across the most prestigious importers and National Sales Companies worldwide. Sales experience Measuring the experience post sales to increase inisghts on car buyer behaviour and drive actions to improve sales-to-service retention Service experience Measuring the experience post service to increase insghts on workshop visits and drive actions to improve service retention Test drive experience Measuring the test drive experience to increase insights on sales conversion and brand performance Lost customers Tracking and measuring customers who haven't returned the workshop to identify core reasons for aftersales churn Non-buyers Tracking and measuring on customers who didn't accept their pending sales offer #### “What is remarkable about the system is that it gives sales and service advisors personalized actions to improve their scores.” Louise Westman Director of Aftersales & Dealer Development Audi Sweden #### “Autoflows is supporting K-Auto’s vision by providing us with the tools and services to first understand where we are regarding the customer experience throughout the whole journey and also visualize the improvement areas.” Matti Sahi Customer and Insight Manager K-Auto Finland #### "Now I can easily find results per model or per service advisor and if specific customers have been invited or not. This has significantly reduced the number of support cases from dealers, hence saving me tons of time answering these questions. " Carina Ahlberg Head of Customer Experience Volkswagen Group Sweden ### How do we motivate dealers to achieve better results? Updates Advanced notification Stay on top of your results and get notified when a customer submits a response to your questionnaire. Achievements Gamified notifications Notify your employees when specific milestones are reached, and give them an opportunity to share their achievements on social media. Progress Gamified reports Motivate your workforce to reach their goals with weekly and monthly status reports sent directly to their inbox. #### Start Transforming Your Customer Experience Today Join leading automotive OEMs & importers who've increased their customer experience scopres by 33% with AI-powered recommendations. ## Dealer Network Solution for OEMs and Importers | Autoflows Source: https://autoflows.com/solutions/oem > Optimize dealership performance with Autoflows. Seamlessly integrate data, automate insights, and enhance collaboration across your network for improved sales and service management. Connect dealership data through Autoflows integrations to drive action and insigths across your network and save time on data management [Get an intro](https://autoflows.com/demo-booking) AUTOFLOWS IN ACTION ### How does Autoflows connect network data for better data and insights? Integrate Integrate DMS Autoflows automatically scans repair orders and order lines in your DMS Organize Organize data AI and text analytics are used to **organize** your full repair order history into different services Connect Connect network Brand-specific data from each dealers Autoflows environment is shared with importers and OEMs to make use of insights and actions across the network The Autoflows engine ### Ready solutions. Built for automotive. Our solutions are plug-in-play and we mean it. Our data platform and AI engine connects with your dealer network through our DMS integrations and ensures full network connectivity without any manual work. Aftersales performance Full overview of dealerships across DMS. Repair orders are analyzed and updated daily with d ynamic rankings, insights and benchmarks across the network New- and used cars sales Full overview of all sales data connected with Autoflows across DMS. Clear overview of new and used cars sales, accessory sales, service plans and more. D ata cleaning and segmentation for standardized reporting, with dynamic r ankings across dealerships, car models and segments Autoflows for OEMs Ensure consistent brand communication across your dealer network with a complete overview of the service journey across the dealer network. Full ranking of service retention across dealers, models, regions, etc. Why Autoflows ### Trusted by Major Importers & NCSs in Europe #### "Autoflows has been a game changer for Toyota Denmark. It has given us a better insight into dealership performance, especially in terms of end-customer sales, used car sales, and non-Toyota products Autoflows is a specialist in analyzing and displaying DMS data and has eliminated lots of manual workflows." Daniel Tønder Høgh Manager - Quality, Processes & Network Development Toyota Denmark A/S #### "With Autoflows, we can easily benchmark performance at the national level and compare data across dealerships. We would recommend Autoflows for its flexibility and efficiency. Nothing is written in stone, and we can constantly adapt it based on our needs." Anders Hasle Klindt Quality Consultant Toyota Danmark A/S ### How are insights shared with OEMs Data Sharing Overview Full overview of all Autoflows data across dealer network. D ynamic dashboards and rankings gather insights and benchmarks across the network Insights Unlock Opportunities AI and text analytics enables OEMs to identify all relevant services across dealer network unlocking the complete end-customer insights. #### Start Transforming Your Network Insights Today Join leading automotive OEMs & importers who've used Autoflows to connect network data and automate insights and actions. # Comparisons ## Autoflows vs. Competitors | Aftersales Tool Comparisons Source: https://autoflows.com/compare > Compare Autoflows with Numa, STELLA, Pam AI, Veact, MotorK, Conversica and more: side-by-side guides to aftersales and voice AI tools for European dealers. Side-by-side comparisons of Autoflows and nine other tools European car dealers look at for aftersales: voice AI, smart inboxes, data platforms, call centres and dealer software. Each page explains what the other product does well, where Autoflows differs, and how the two score across 9 areas. Head-to-head ### Autoflows vs. other tools Nine one-to-one comparisons. Autoflows covers calls, follow-up, messaging and customer feedback for dealers in 10 European markets. #### [Autoflows vs. AutoMate Solutions](https://autoflows.com/compare/autoflows-vs-automate) Full EU vs. Single-Market AutoMate makes chatbots and messaging tools for dealers in Ireland and the UK. Autoflows is a full aftersales platform for European dealers. #### [Autoflows vs. Conversica](https://autoflows.com/compare/autoflows-vs-conversica) Automotive Specialist vs. Multi-Vertical AI Conversica does sales follow-up across many industries. Autoflows is made for European car dealerships and covers the service side. #### [Autoflows vs. LDB Gruppe](https://autoflows.com/compare/autoflows-vs-ldb) AI-Native Platform vs. Human BDC LDB runs a call centre with human agents. Autoflows covers the same inbound and outbound work automatically, around the clock. #### [Autoflows vs. MotorK](https://autoflows.com/compare/autoflows-vs-motork) Aftersales AI vs. Digital Retailing MotorK helps dealers sell cars online. Autoflows handles service calls, reminders and follow-up after the customer drives away. #### [Autoflows vs. Numa AI](https://autoflows.com/compare/autoflows-vs-numa) European Platform vs. US Smart Inbox Numa brings inbound messages into one inbox for US dealers. Autoflows handles aftersales calls, follow-up, messaging and customer feedback in Europe. #### [Autoflows vs. OneDealer](https://autoflows.com/compare/autoflows-vs-onedealer) Aftersales AI vs. Network Management OneDealer is a network management suite for European dealer groups. Autoflows is focused on aftersales calls, follow-up and customer feedback. #### [Autoflows vs. Pam AI](https://autoflows.com/compare/autoflows-vs-pam) Platform vs. Voice AI Point Solution Pam answers service calls for US dealerships. Autoflows also runs outbound calls, email, SMS and WhatsApp across 10 European markets. #### [Autoflows vs. STELLA](https://autoflows.com/compare/autoflows-vs-stella) Platform vs. Point Solution STELLA is a voice tool for US dealers. Autoflows is a full aftersales platform for European dealers. #### [Autoflows vs. Veact](https://autoflows.com/compare/autoflows-vs-veact) Platform + Activation vs. Data-Only Veact is a European data platform that spots who to contact. Autoflows also makes the contact, by phone, WhatsApp, SMS and email. Best-of guides ### Guides to the category Broader reviews that put several platforms side by side. #### [Best Aftersales Automation Platforms for Dealerships 2026](https://autoflows.com/compare/best-aftersales-automation-platforms) Industry guide · 5 platforms A guide for European dealerships choosing between aftersales AI, data platforms and network management tools. #### [Best Voice AI for Dealerships 2026](https://autoflows.com/compare/best-voice-ai-for-dealerships) Industry guide · 6 platforms Six voice AI platforms assessed across five criteria, with a recommendation for European dealers. Get in touch ### See it for yourself. Book a demo. We will show you the follow-up, outbound calls and customer feedback, and how it fits a European dealer setup. ✓ Keyloop-native ✓ 10 EU markets ✓ WhatsApp + voice ✓ Full compliance [Book a demo](https://autoflows.com/demo-booking) Talk to the team ## Best Voice AI for Dealerships 2026 | Autoflows Review Source: https://autoflows.com/compare/best-voice-ai-for-dealerships > We reviewed the top voice AI platforms for car dealerships in 2026 — Autoflows, STELLA, Pam AI, Numa, Conversica, and LDB Gruppe. Here's how they compare for European dealers. ← Voice AI / Comparisons Industry Review — April 2026 We reviewed 10+ platforms so your service department doesn't have to. Six platforms assessed across five dimensions — with a clear recommendation for European dealers. Updated April 2026 · 6 platforms reviewed · 5 evaluation criteria Evaluation Framework ### What we looked for. Picking a voice AI platform is a medium-term commitment. Here are the five dimensions we weighted in this review — chosen because they're where the platforms diverge most sharply. 🌍 EU Market Coverage Do they actually work outside the US? Native language agents, local motor registries, and EU telephony compliance. 🔗 DMS Integration Depth Can the AI read and write back to your DMS — not just lookup customer names, but pull history, create bookings, and update records in real time? 📞 Inbound + Outbound Handling inbound calls is table stakes. Outbound campaigns — service reminders, CSI nudges, recall notifications — separate true platforms from point tools. 💬 Multi-Channel Voice alone misses too many customers. We looked for platforms that activate via email, SMS, and WhatsApp — triggered by the same DMS data, managed in one place. 🔒 Compliance GDPR and Ofcom 2024 are non-negotiable for EU deployment. Most US platforms weren't built with these in scope — which creates real legal exposure. The Rankings ### Six platforms, ranked honestly. These are the platforms that came up most often when talking to service managers and dealer group heads — in Europe and beyond. 01 Autoflows Best for European dealerships The only platform in this list that was built specifically for the European dealership market. Autoflows covers the full aftersales lifecycle — inbound call handling, six outbound AI flows, email, SMS, WhatsApp, predictive AI, and CX measurement — across 10 EU markets. 1,500+ dealerships, 15+ DMS integrations, and native compliance with GDPR and Ofcom 2024 built in from day one. If you operate in Europe, this is the clear choice. - 10 EU markets with native-language agents and local motor registry lookups (DVLA, RDW, DMR) - Full platform: inbound + outbound + email + SMS + WhatsApp + predictive AI + CX - 15+ European DMS integrations with real-time booking, history lookup, and record update 8.8 out of 10 02 Numa AI Best for US dealers wanting Smart Inbox Numa takes a channel-agnostic approach — their Smart Inbox concept handles text, voice, and missed calls in one unified queue. Strong inbound capabilities and a clean UI make it popular with US dealer groups. The trade-off: no EU deployment, no WhatsApp, and limited outbound automation compared to voice-first platforms. - Smart Inbox: unified text + voice + missed call management - Clean operator UI — easy for BDC teams to monitor and jump in - Solid US DMS connections (CDK, Reynolds, Tekion) 6.9 03 Conversica Best for large US dealer groups — email + voice follow-up Conversica has the longest track record in AI-powered automotive follow-up and is the enterprise choice for large US dealer groups. Its AI Revenue Digital Assistants handle email-first outreach with voice follow-up — well suited for lead nurturing and lost-customer reactivation at scale. Pricing and implementation complexity make it a poor fit for single-site dealers or European deployment. - Enterprise-grade outbound: email AI + voice follow-up in sequence - Strong lost-lead and reactivation workflow automation - Extensive US integrations and long automotive customer base 7.0 04 STELLA Automotive Best for US franchised dealers wanting voice + analytics STELLA is well regarded as a US voice AI for both sales and service call handling. STELLA Insights provides solid call analytics, and the platform covers inbound and outbound voice with SMS. Well suited for US franchise dealers who want a voice-first product with a clean reporting layer. It's genuinely strong in its home market — just not built for European requirements. - Handles both sales and service inbound — broader than most voice-only tools - STELLA Insights: call analytics and BDC performance reporting - US DMS connectivity (Reynolds, CDK, DealerSocket) 7.2 05 Pam AI Best for smaller US dealers wanting fast inbound setup Pam AI is a focused, simpler product aimed at independent and smaller US franchise dealers who want an AI receptionist up and running quickly. The pitch is fast setup and straightforward inbound handling. It scores lower here because the feature set is deliberately narrow — no outbound, no multi-channel, and no EU deployment path. For its target market, that simplicity is the point. - Fast setup — designed to go live without complex DMS integration - Simple, focused inbound receptionist: appointments and basic enquiries - Lower price point than enterprise platforms 6.3 06 LDB Gruppe Best for DACH dealers wanting a managed human BDC LDB Gruppe is a German BDC provider with a technology wrapper — not a pure AI platform. Human agents handle calls and customer interactions, backed by CRM tooling. For DACH dealers who want managed outsourcing rather than autonomous AI, LDB is a credible option. It scores lower on this list because the cost structure and model are fundamentally different — you're paying for a managed service, not software. - Human-handled calls with quality oversight — appeals to dealers cautious about pure AI - DACH market focus with German-language capability and local market knowledge - CRM integration and reporting layer included Quick Reference ### At a glance. Six platforms against five dimensions that matter most to European service departments. Use this to rule out mismatches early. - Platform | EU Markets | DMS Depth | Inbound Voice | Outbound Voice | WhatsApp - **Autoflows** | 10 markets | 15+ EU DMS | 6 intents, 24/7 | 6 flows | Included - STELLA Automotive | US only | US DMS only | Sales + service | 4 flows (US) | No - Pam AI | US only | Basic | Basic inbound | No | No - Numa AI | US only | US DMS | Inbound | Limited | No - Conversica | US primary | US DMS | Limited | Email + voice | No - LDB Gruppe | DACH only | CRM tool | Human BDC | Managed | No The Verdict ### The bottom line for European dealerships. Every platform on this list except Autoflows was built for the US market first. That's not a criticism — it's a fact about their product history and where their integrations were written. For a European dealer, that gap matters in four very specific ways. Language and Compliance GDPR and Ofcom 2024 are not optional. Building on a US platform means retrofitting compliance that wasn't in scope when the product was designed. Autoflows was built with EU regulation as a first-class requirement. DMS Connectivity Your DMS is almost certainly European — Keyloop, Kerridge, Incadea, eDynamix. No US platform has meaningful integrations with these. Without a live DMS connection, the AI is answering calls blind. WhatsApp Matters Here WhatsApp has 60–90% adoption in most EU markets. No US voice AI has it. Autoflows activates customers on the channel they actually respond to — and in the EU, that's often WhatsApp first. If you are a US dealership, STELLA and Numa are both solid options worth evaluating seriously. If you are based in Europe — or operate in a market where GDPR applies — the shortlist of one is Autoflows. The other platforms simply aren't deployable in a compliant way. Individual Comparisons [vs. STELLA](https://autoflows.com/compare/autoflows-vs-stella) [vs. Pam AI](https://autoflows.com/compare/autoflows-vs-pam) [vs. Numa AI](https://autoflows.com/compare/autoflows-vs-numa) [vs. Veact](https://autoflows.com/compare/autoflows-vs-veact) [vs. OneDealer](https://autoflows.com/compare/autoflows-vs-onedealer) [vs. Conversica](https://autoflows.com/compare/autoflows-vs-conversica) [vs. MotorK](https://autoflows.com/compare/autoflows-vs-motork) [vs. AutoMate](https://autoflows.com/compare/autoflows-vs-automate) [vs. LDB Gruppe](https://autoflows.com/compare/autoflows-vs-ldb) See also: [Best Aftersales Automation Platforms](https://autoflows.com/compare/best-aftersales-automation-platforms) · [Keyloop Integration](https://autoflows.com/integrations/keyloop) Common Questions ### Frequently Asked Questions #### What is the best voice AI for car dealerships in 2026? Autoflows is the leading voice AI for European car dealerships in 2026, offering inbound call handling, 6 outbound campaign types, native Keyloop and DMS integration, 10 European languages, and full GDPR compliance — all in one platform. US-based platforms like STELLA and Pam AI are designed for North American dealers and lack EU DMS integrations and language support. #### What should dealerships look for in a voice AI platform? Key criteria for selecting a dealership voice AI: (1) DMS integration — can the AI book directly into your DMS in real time? (2) Language support — does it speak your customers' language natively? (3) Outbound as well as inbound? (4) GDPR and regulatory compliance? (5) EU market presence — is the vendor actually live in your country? #### How much does voice AI cost for a dealership? Voice AI platforms typically price per site per month, ranging from a few hundred to several thousand pounds depending on call volume and features. The ROI case is strong: 30% of inbound calls typically go unanswered without AI, representing significant lost booking revenue per site — often £150,000–£200,000 per year for a busy service department. #### Can voice AI really replace a human receptionist? Voice AI is not designed to replace human advisors but to handle the high volume of routine calls — bookings, confirmations, status enquiries — that currently go unanswered or consume advisor time. Human advisors are still available at any point and receive warm transfers for complex queries. Most dealers see AI handling 70–80% of inbound service calls autonomously. European Dealerships ### See it in your market. Book a demo and we'll walk through Autoflows in your language, with your DMS, and a revenue estimate for your specific market. Book a Demo ## Best Aftersales Automation Platforms for Dealerships 2026 | Autoflows Source: https://autoflows.com/compare/best-aftersales-automation-platforms > Compare the best automotive aftersales automation platforms for European dealerships in 2026 — Autoflows, Veact, OneDealer, MotorK, and AutoMate. Prediction, voice AI, and CX compared. ← Voice AI / Comparisons Industry Guide — April 2026 A guide for European dealerships choosing between aftersales AI, data platforms, and network management tools — and why the category you choose matters as much as the vendor. Updated April 2026 · 5 platforms reviewed · EU-focused analysis Category Definition ### What is aftersales automation? The term covers a wide range of products. Before comparing vendors, it helps to understand the three distinct jobs that "aftersales automation" can mean — because most platforms only do one of them. 🧠 Prediction Knowing which customers to contact, when to contact them, and what they're likely to need. Prediction platforms analyse DMS data — repair history, mileage, model age, lost leads — to build and score contact lists automatically. Without prediction, you're working from static customer lists or hunches. Who needs contacting 📣 Activation Actually reaching those customers — via voice AI calls, SMS, email, or WhatsApp. Activation is where revenue is recovered or lost. The best platforms activate across multiple channels simultaneously and handle the response automatically, including booking appointments in the DMS. How you reach them 📊 Measurement Understanding what customers actually experienced at every touchpoint — sales, service, test drives, drop-offs. CX and CSI measurement closes the loop: you find out which customers are at risk of leaving, and activate retention campaigns before they go elsewhere. How you improve Most platforms only do one of the three. Autoflows does all three. Prediction without activation means insights you can't act on. Activation without prediction means calling the wrong customers. Measurement without activation means feedback with no follow-through. Only a full platform closes all three loops. The Rankings ### Five platforms, assessed fairly. These are the five aftersales platforms most frequently mentioned by European dealer groups and OEM network managers in our conversations. Each has a genuine strength — and a real limitation. 01 Autoflows Best overall EU aftersales platform Autoflows is the only platform in this category that spans prediction, activation, and CX measurement in a single product. It operates across 10 EU markets in native language, connects to 15+ European DMS systems, and activates customers via voice AI, email, SMS, and WhatsApp. 1,500+ dealerships use it across Europe, from single-site independents to OEM importer networks. The platform is built for EU compliance from the ground up — GDPR consent tracking and Ofcom AI disclosure are not retrofits, they're core features. For any European dealership that wants a single platform across the full aftersales lifecycle, this is the benchmark. - Predictive AI engine — identifies who to contact, when, and with what message, from DMS data - Full activation stack: voice AI (inbound + outbound), email, SMS, WhatsApp — one platform - CX measurement across every customer journey: sales, service, test drives, lost customers 02 Veact Best EU data and analytics platform Veact is the strongest pure-play data platform in the European automotive space. Their predictive analytics and OEM reporting capabilities are genuinely impressive — they work across DMS sources, normalise data, and surface actionable intelligence about service retention, customer lifetime value, and churn risk. Where Veact falls short is activation: there is no voice AI, no WhatsApp, and no outbound campaign execution. Veact tells you who needs contacting. You still need another platform — or a BDC team — to actually contact them. - Deep predictive analytics: churn risk, retention scoring, service opportunity modelling - OEM and NSC reporting — strong use case for importer network analytics - Broad DMS connectivity across European systems 03 OneDealer Best for OEM network management at scale OneDealer operates across 50+ OEM networks and is the go-to platform when an OEM importer needs standardised tooling deployed across hundreds of franchise partners. The platform covers website, CRM, and some campaign management — primarily for sales-side lead handling. Aftersales is a secondary use case. There is no voice AI, no WhatsApp activation, and the predictive capability is basic. OneDealer is infrastructure for OEM networks; it is not an aftersales activation tool. - OEM network scale: 50+ brands, standardised rollout across franchise partners - Integrated website + CRM + lead management in one platform - Strong presence across Central and Eastern European markets 04 MotorK Best for digital retailing and sales in Southern Europe MotorK is primarily a digital retailing and lead generation platform — it excels at the front-of-funnel: online vehicle configuration, test drive booking, and dealer website tooling. Its presence is strongest in Italy, Spain, and France. Aftersales automation is not what MotorK was built for: there is no outbound voice AI, no WhatsApp, and no DMS-driven service retention capability. If you need front-of-funnel digital retailing in Southern Europe, MotorK is worth evaluating. If you need aftersales automation, it is not on the shortlist. - Strong digital retailing: vehicle configuration, online test-drive booking, lead capture - Southern Europe presence — particularly Italy and Spain - Good OEM-facing website and campaign management tooling 05 AutoMate Solutions Best entry-level option for Irish and UK dealers AutoMate is a lightweight aftersales automation platform focused on UK and Irish dealers — primarily service reminders and customer communications via email and SMS. Setup is straightforward and pricing is accessible for single-site dealers. The trade-offs are real: no prediction engine, no voice AI, no WhatsApp, and limited DMS write-back capability. For a dealer group or anyone wanting cross-channel activation and predictive intelligence, AutoMate runs out of headroom quickly. - Simple email and SMS service reminder automation — low implementation overhead - UK and Irish DMS connectivity (Keyloop, Kerridge) - Accessible price point for independent and smaller franchise dealers Capability Matrix ### What each platform actually does. Five platforms against the six capabilities that define a full aftersales automation stack. This is where the category differences become impossible to ignore. - Platform | Prediction AI | Voice AI | Email + SMS | WhatsApp | CX Measurement | EU Markets (10) - **Autoflows** | Full | Inbound + outbound | Included | Included | Full platform | All 10 - Veact | Advanced analytics | No | Limited | No | OEM reporting | Major EU markets - OneDealer | Basic | No | Campaign tools | No | Basic | Wide coverage - MotorK | No | No | Lead follow-up | No | No | Southern EU - AutoMate Solutions | No | No | Email + SMS | No | No | UK + Ireland Decision Guide ### Three paths. One honest answer for each. The right platform depends on what problem you're actually trying to solve. If you're not sure, start here. If you need Voice AI + full activation Choose Inbound call handling, outbound service reminders, recall notifications, and multi-channel activation across email, SMS, and WhatsApp — with live DMS booking. This is the only platform that does all of this in EU markets with GDPR compliance built in. Data analytics or OEM reporting Consider Veact or OneDealer If your primary need is data intelligence, churn scoring, or OEM network analytics without requiring activation, Veact's predictive analytics or OneDealer's network management capabilities are worth evaluating. Neither replaces an activation platform — they complement one. Digital sales retailing Look at For front-of-funnel digital retailing — online configuration, test-drive booking, lead capture — especially in Italy, Spain, or France, MotorK is the relevant option. Note: this is a different category to aftersales automation and the two are not substitutes for each other. Individual Comparisons [vs. STELLA](https://autoflows.com/compare/autoflows-vs-stella) [vs. Pam AI](https://autoflows.com/compare/autoflows-vs-pam) [vs. Numa AI](https://autoflows.com/compare/autoflows-vs-numa) [vs. Veact](https://autoflows.com/compare/autoflows-vs-veact) [vs. OneDealer](https://autoflows.com/compare/autoflows-vs-onedealer) [vs. Conversica](https://autoflows.com/compare/autoflows-vs-conversica) [vs. MotorK](https://autoflows.com/compare/autoflows-vs-motork) [vs. AutoMate](https://autoflows.com/compare/autoflows-vs-automate) [vs. LDB Gruppe](https://autoflows.com/compare/autoflows-vs-ldb) See also: [Best Voice AI for Dealerships 2026](https://autoflows.com/compare/best-voice-ai-for-dealerships) · [Keyloop Integration](https://autoflows.com/integrations/keyloop) Common Questions ### Frequently Asked Questions #### What is aftersales automation for car dealerships? Aftersales automation uses AI and DMS data to maximise revenue from existing customers after the initial vehicle sale — through service reminders, recall notifications, appointment follow-ups, deferred work recovery, and loyalty campaigns. Autoflows automates this lifecycle via voice AI, email, SMS, and WhatsApp, all triggered by events in your DMS. #### What is the best aftersales automation platform for European dealerships? Autoflows is the leading aftersales automation platform for European dealerships in 2026, combining predictive AI, voice calls, email, SMS, WhatsApp, and CX measurement in one platform. Unlike point solutions — Veact for data, MotorK for front-end — Autoflows covers the full post-sale customer lifecycle with one integration and one vendor. #### How does aftersales AI increase dealership service revenue? Aftersales AI increases service revenue through four mechanisms: (1) Capturing missed inbound calls that would otherwise result in lost bookings; (2) Reminding customers of overdue services before they defect to a competitor or independent garage; (3) Recovering deferred work — repairs previously declined but still relevant; (4) Reducing no-shows through appointment confirmation calls. Autoflows clients average a +20% increase in service revenue. #### Which aftersales automation platforms integrate with Keyloop? Autoflows has the deepest native Keyloop integration available — covering availability lookup, booking creation, cancellation, and service history retrieval in real time. Veact and OneDealer offer Keyloop data feeds but do not handle live bookings via voice. Autoflows covers all Keyloop variants: Automaster, Autoline, Drive, Dracar+, Winassist, Aswin, and EVA. Full Platform Demo ### See all three layers live. Book a demo and we'll walk through prediction, activation, and CX measurement in your market — with a real revenue estimate for your dealership or group. Book a Demo ## Autoflows vs. Numa AI | European Platform vs. US Smart Inbox Source: https://autoflows.com/compare/autoflows-vs-numa > Autoflows vs Numa AI: a European aftersales platform compared with a US smart inbox. Compare DMS integrations, GDPR and voice AI. Numa’s Smart Inbox pulls all your inbound messages into one place, and it is good at it, for US dealers. Autoflows handles the aftersales side for European dealers: calls, follow-up, messaging and customer feedback. Numa AI 6.9 / 10 A strong unified inbox for US dealers. It does not build contact lists for you, do WhatsApp, measure customer experience, or connect to European DMS systems. Autoflows 8.8 / 10 Built for dealership aftersales: calls, reminders, messaging and customer feedback, across 10 European markets. Source: competitive landscape analysis, April 2026 How they differ ### An inbox, or a full platform. Numa brings your inbound channels into one inbox and handles calls well. Autoflows adds the proactive side: it works out who you should be contacting, reaches them by call, email, SMS or WhatsApp, and tracks customer experience along the way. Numa is strong in the US; Autoflows is built for Europe. Numa #### Smart Inbox for US dealers ✓ Handles inbound calls ✓ Assistants for service tasks ✓ SMS and text ✓ Well reviewed by US dealers ✓ Well-known US brand #### An aftersales platform ✓ Answers calls in 10 EU markets ✓ Six types of outbound call ✓ Builds the contact lists for you ✓ Email, SMS and WhatsApp ✓ Customer feedback tools ✓ Connects to 15+ EU DMS systems ✓ GDPR and Ofcom built in ✓ OEM and importer solutions Feature comparison ### Side by side. Where the two overlap, where they don’t, and what changes in Europe. Open a category for the detail. #### Voice AI & communication - Service inbound call AI | ✓ 24/7, 6 intents | ✓ 24/7 (US) - Smart unified inbox | ✕ Not included | ✓ Smart Inbox - Outbound AI campaigns | ✓ 6 flows | Limited - Email activation | ✓ Included | ✓ Included - SMS activation | ✓ Included | ✓ Included - WhatsApp activation | ✓ Included | ✕ Not available #### Intelligence - Predictive AI engine | ✓ Proactive, behaviour-based | ✕ Not available - Sales lead prediction | ✓ Included | ✕ Not available - Deferred work follow-up | ✓ Automated | Manual trigger #### Data & integrations - DMS integrations | ✓ 15+ EU systems | Few US DMS - Motor registry lookups | ✓ DVLA, RDW & more | ✕ Not available - OEM / NSC solutions | ✓ Included | ✕ Not available #### Analytics & CX - CX measurement module | ✓ Full cross-journey | ✕ Not available - Reputation management | ✕ Not included | Basic - Performance analytics | ✓ Included | ✓ Included #### Compliance & markets - EU markets | ✓ 10 languages | ✕ US only - GDPR compliance | ✓ Included | ✕ N/A - Ofcom 2024 compliant | ✓ Included | ✕ N/A Score breakdown ### How they score across 9 areas. - Dimension | Autoflows | Numa AI - Service inbound call handling | 9 | 8 - Outbound campaigns | 9 | 6 - DMS integration depth | 10 | 7 - Multi-language / EU markets | 10 | 3 - Sales coverage | 8 | 8 - Multi-channel (email/SMS/WhatsApp/voice) | 9 | 9 - Analytics / CX / reporting | 8 | 8 - Compliance (GDPR / Ofcom) | 9 | 5 - AI / predictive intelligence | 9 | 7 - Overall | 8.8 | 6.9 Where Autoflows leads ### Four things Numa doesn’t do. #### It works outside the US Numa runs only in the US. Autoflows covers 10 European markets, UK, Denmark, Germany, Norway, Sweden, France, Finland, Italy, Spain and the Netherlands, each with its own voice, compliance and DMS integration. #### It reaches out first Numa handles the messages coming in. Autoflows also builds the list of who to contact, using DMS data to spot who is due for service or declined work last time, so you are not just waiting for the phone to ring. #### WhatsApp, which Numa doesn’t do Numa covers voice, SMS and email. Autoflows adds WhatsApp, which a lot of European customers use, triggered by the same DMS events as your calls, with no extra setup. #### Feedback across the whole journey Numa tracks how your messaging performs. Autoflows measures customer experience across sales, service, test drives, lost customers and non-buyers, and is used by VW Group Sweden, Audi Sweden and K-Auto Finland. Common questions ### Frequently asked questions #### Is Numa AI available in Europe? Numa’s Smart Inbox is built for US dealerships and is not set up for European DMS systems, GDPR, or the language and rules of EU markets. Autoflows is built for European aftersales and is live in 10 markets. #### What is Numa AI’s Smart Inbox? It brings customer texts, web chat and Facebook Messenger into one dealer inbox. Autoflows goes further, adding phone calls, WhatsApp outbound, reminders that fire from your data, and live DMS booking and history. #### Does Numa handle outbound voice calls? Numa focuses on inbound messaging. Autoflows does both, inbound calls and six kinds of outbound call triggered by your DMS data. Get in touch ### See it for yourself. Book a demo. We will show you the follow-up, outbound calls and customer feedback, and how it fits a European dealer setup. ✓ Keyloop-native ✓ 10 EU markets ✓ WhatsApp + voice ✓ Full compliance [Book a demo](https://autoflows.com/demo-booking) Talk to the team ## Autoflows vs. Pam AI | Platform vs. Voice AI Point Solution Source: https://autoflows.com/compare/autoflows-vs-pam > Autoflows vs Pam AI: a complete aftersales platform compared with a voice AI point solution. Compare channels, campaigns and integrations. Pam answers service calls for US dealerships. Autoflows does that too, and adds outbound calls, email, SMS and WhatsApp, works out who to contact, and covers 10 European markets. Pam AI 6.3 / 10 Good at answering inbound calls for US dealers. It does not do outbound, WhatsApp, customer feedback, or European DMS integration. Autoflows 8.8 / 10 Built for dealership aftersales: calls, reminders, messaging and customer feedback, across 10 European markets. Source: competitive landscape analysis, April 2026 How they differ ### A phone line, or a full platform. Pam handles inbound calls well. It does not run outbound campaigns, send WhatsApp, flag which customers are due for service, or measure customer experience, and it does not connect to European DMS systems. Pam #### Inbound calls for US dealers ✓ Answers inbound service calls (US) ✓ Connects to DealerFX ✓ English, Spanish and French #### A full platform for EU dealers ✓ Answers calls, plus six types of outbound call ✓ Email, SMS and WhatsApp ✓ Connects to 15+ EU DMS systems ✓ Works out who to call, and when ✓ Customer feedback tools ✓ 10 European markets, local-language voices ✓ GDPR and Ofcom built in Feature comparison ### Row by row. How the two line up across calls, channels, integrations, analytics and compliance. Open a category for the detail. #### Voice AI - Service inbound call handling | ✓ 24/7, 6 intents | ✓ 24/7 (US) - Outbound AI campaigns | ✓ 6 flows | Limited - Sales inbound call handling | ✓ Service dept focus | ✕ Not available #### Multi-channel - Email activation | ✓ Included | ✕ Not available - SMS activation | ✓ Included | ✕ Not available - WhatsApp | ✓ Included | ✕ Not available - Predictive AI (who to contact) | ✓ Included | ✕ Not available #### Data & integrations - DMS integrations | ✓ 15+ EU systems | DealerFX (US only) - Motor registry lookups | ✓ DVLA, DVSA, RDW & more | ✕ Not available - OEM / NSC solutions | ✓ Mercedes, Toyota, VW | ✕ Not available #### Analytics & CX - CX measurement module | ✓ Full cross-journey | ✕ Not available - Sales lead prediction | ✓ Included | ✕ Not available - Performance analytics | ✓ Included | Basic #### Compliance & markets - EU markets | ✓ 10 languages | US only (EN/ES/FR) - GDPR compliance | ✓ Built in | ✕ N/A - Ofcom 2024 compliant | ✓ Built in | ✕ N/A Score breakdown ### How they score across 9 areas. - Dimension | Autoflows | Pam AI - Service inbound call handling | 9 | 8 - Outbound campaigns | 9 | 5 - DMS integration depth | 10 | 7 - Multi-language / EU markets | 10 | 6 - Sales coverage | 8 | 7 - Multi-channel (email/SMS/WhatsApp/voice) | 9 | 5 - Analytics / CX / reporting | 8 | 6 - Compliance (GDPR / Ofcom) | 9 | 5 - AI / predictive intelligence | 9 | 6 - Overall | 8.8 | 6.3 Where Autoflows leads ### Four things Pam doesn’t do. #### It makes calls too, not just answers them Pam answers calls. Autoflows also makes them: six kinds of outbound call, from service reminders and appointment confirmations to follow-ups and recalls, all triggered by your DMS data. #### European DMS, not just DealerFX Pam mainly connects to DealerFX. Autoflows connects to 15+ European DMS systems, Keyloop, Nextlane, Incadea, Tacdis, Helios and Solteq, plus motor registries like DVLA, DVSA and RDW. #### WhatsApp, which Pam doesn’t do In Europe, a lot of customers use WhatsApp. None of the US tools, Pam, STELLA, Numa or Conversica, offer it. Autoflows does, triggered by the same DMS events as your calls and texts. #### Both sides of the phone Pam focuses on the calls that come in. Autoflows covers both, the calls you answer and the ones you make, so the outbound side is not left to manual work. Common questions ### Frequently asked questions #### Is Pam AI available in the UK or Europe? Pam mainly serves North American dealerships and does not integrate with European DMS systems. Autoflows runs in 10 European markets, with GDPR and Ofcom handled from the start. #### Does Pam AI integrate with Keyloop? Pam connects to North American DMS platforms. Autoflows has a direct Keyloop integration, checking availability, creating bookings and handling cancellations during the call, so the customer gets their booking reference before hanging up. #### Does Pam AI handle outbound voice campaigns? Pam focuses on inbound calls. Autoflows adds six kinds of outbound call triggered by your DMS data, from reminders and confirmations to follow-ups and recalls. #### What languages does Pam AI support? Pam operates in English. Autoflows covers 10 European languages with a local voice for each market, including Danish, German, Norwegian, Swedish, French, Finnish, Italian, Spanish and Dutch. Get in touch ### See it for yourself. Book a demo. We will show you how it works and give you a rough revenue estimate for your market. ✓ Keyloop-native ✓ 10 EU markets ✓ WhatsApp + voice ✓ Full compliance [Book a demo](https://autoflows.com/demo-booking) Talk to the team ## Autoflows vs. Conversica | Automotive Specialist vs. Multi-Vertical AI Source: https://autoflows.com/compare/autoflows-vs-conversica > Autoflows vs Conversica: an automotive-specialist AI platform against a multi-vertical AI assistant. Compare features, coverage and fit. Conversica does sales follow-up across a lot of different industries. Autoflows is made for car dealerships in Europe, and covers the service side: answering calls, chasing bookings and keeping in touch after the visit. Conversica 7.0 / 10 A capable email and SMS follow-up tool, used across many industries. It was not designed for dealership aftersales in Europe. Autoflows 8.8 / 10 Built for dealership aftersales: calls, reminders, messaging and customer feedback, across 10 European markets. Source: competitive landscape analysis, April 2026 How they differ ### General-purpose, or built for dealers. Conversica works across many industries, mostly through email and SMS. Autoflows does one thing: aftersales for car dealerships in Europe. It connects to your DMS, handles phone calls and WhatsApp, and works out who to get in touch with and when. #### Follow-up, across industries ✓ Automated email and SMS follow-up ✓ Sales and finance lead follow-up (US) ✓ Used in tech, finance and automotive ✓ Assistants that re-engage old leads ✓ Works with Salesforce and HubSpot #### An aftersales platform for EU dealers ✓ Answers service calls, 24/7, in 10 markets ✓ Six types of outbound call per dealership ✓ Calls, email, SMS and WhatsApp in one place ✓ Works out who to contact, and when ✓ Connects to 15+ EU DMS systems (Keyloop, CDK, Kerridge) ✓ Customer feedback tools, GDPR and Ofcom built in Feature comparison ### Row by row. How the two line up across calls, channels, integrations, analytics and compliance. Open a category for the detail. #### Voice AI - Service inbound call handling | ✓ 24/7, 6 intents | ✕ Voice add-on, not a core product - Outbound AI voice campaigns | ✓ 6 flows | ✓ Via voice add-on - Sales inbound call handling | ✓ Service dept focus | ✓ Sales + F&I #### Multi-channel - Email activation | ✓ Included | ✓ Core channel - SMS activation | ✓ Included | ✓ Included - WhatsApp | ✓ Included | ✕ Not available - Predictive AI (who to contact) | ✓ Included | Rules-based triggers #### Data & integrations - EU DMS integrations | ✓ 15+ EU systems | ✕ US CRM integrations only - Motor registry lookups | ✓ DVLA, RDW & more | ✕ Not available - OEM / NSC solutions | ✓ Mercedes, Toyota, VW | US enterprise only #### Analytics & CX - CX measurement module | ✓ Full cross-journey | ✕ Not available - Sales lead prediction | ✓ Included | Lead scoring only - Performance analytics | ✓ Included | ✓ Revenue dashboards #### Compliance & markets - EU markets | ✓ 10 languages | English-first - GDPR compliance | ✓ Built in | Partial, US-centric model - Ofcom 2024 compliant | ✓ Built in | ✕ N/A - SME / mid-market pricing | ✓ Accessible | ✕ Enterprise pricing only Score breakdown ### How they score across 9 areas. - Dimension | Autoflows | Conversica - Service inbound call handling | 9 | 5 - Outbound campaigns | 9 | 9 - DMS integration depth | 10 | 6 - Multi-language / EU markets | 10 | 5 - Sales coverage | 8 | 9 - Multi-channel (email/SMS/WhatsApp/voice) | 9 | 8 - Analytics / CX / reporting | 8 | 8 - Compliance (GDPR / Ofcom) | 9 | 6 - AI / predictive intelligence | 9 | 7 - Overall | 8.8 | 7.0 Where Autoflows leads ### What Conversica wasn’t built for. #### Deeper DMS integration Conversica connects to US CRMs. Autoflows connects straight into 15+ European DMS systems, Keyloop, CDK, Kerridge and others, so it can read repair orders, MOT dates and service history and use them in each message. #### It answers the phone Conversica is mainly an outbound follow-up tool. Autoflows takes the incoming service calls too, around the clock, handling bookings, questions, cancellations and changes, and confirming straight into Keyloop on the call. #### Set up for Europe Conversica has a limited European presence and a US-focused approach to compliance. Autoflows runs in 10 European markets, with GDPR and Ofcom rules handled on every call and every message. #### WhatsApp, and less manual work Conversica does not do WhatsApp, which matters in Europe. Autoflows runs WhatsApp alongside calls, SMS and email, and builds the contact lists from your DMS data instead of you setting up each campaign by hand. Common questions ### Frequently asked questions #### Is Conversica built for car dealerships? Not specifically. Conversica is used across many industries, from tech to financial services. Autoflows is built only for dealership aftersales in Europe, with DMS integrations, local-language voices and GDPR handled from the start. #### Does Conversica handle inbound phone calls? It focuses on email and messaging for sales follow-up. Autoflows answers live phone calls, taking bookings, dealing with service questions, and passing the call to a person when needed. #### Does Conversica connect to Keyloop or European DMS systems? Conversica works with US-based CRM and dealer systems. Autoflows connects directly to Keyloop, Nextlane, Incadea and 12+ other European DMS systems across 10 markets. Get in touch ### See it for yourself. Book a demo. We will show you how it works, including the DMS side, and give you a rough revenue estimate for your market. ✓ Keyloop-native ✓ 10 EU markets ✓ WhatsApp + voice ✓ Full compliance [Book a demo](https://autoflows.com/demo-booking) Talk to the team ## Autoflows vs. STELLA Automotive AI | Platform vs. Point Solution Source: https://autoflows.com/compare/autoflows-vs-stella > Autoflows vs STELLA Automotive AI: platform vs point solution. Compare voice AI, outbound campaigns, DMS integrations and languages. STELLA is a well-regarded voice tool for US dealers. Autoflows is a full aftersales platform for European dealers, so the two are aimed at fairly different jobs. STELLA 7.2 / 10 A well-regarded voice tool in the US. It is mostly a voice product, though, with no WhatsApp, follow-up engine, customer feedback, or European DMS and compliance. Autoflows 8.8 / 10 Built for dealership aftersales: calls, reminders, messaging and customer feedback, across 10 European markets. Source: competitive landscape analysis, April 2026 How they differ ### A voice tool, or a platform. STELLA answers calls and sends texts. Autoflows does that and adds email and WhatsApp, works out which customers to contact, tracks customer experience, and connects to 15+ European DMS systems. One is a voice tool; the other is a platform. #### Voice tool for US dealers ✓ Answers inbound service calls (US) ✓ Outbound call campaigns (US) ✓ Handles sales calls ✓ Texts and SMS ✓ STELLA Insights analytics #### A full platform for EU dealers ✓ Answers service calls in 10 EU markets ✓ Six types of outbound call ✓ Email, SMS and WhatsApp ✓ Works out who to call, and when ✓ Customer feedback tools ✓ Connects to 15+ EU DMS systems ✓ OEM and importer solutions ✓ GDPR and Ofcom built in Feature comparison ### Row by row. How the two line up across calls, channels, integrations, analytics and compliance. Open a category for the detail. #### Voice AI - Service inbound call handling | ✓ 24/7, 6 intents | ✓ 24/7 - Outbound AI campaigns | ✓ 6 flows | ✓ 4 flows (US) - Sales inbound call handling | ✓ Service dept focus | ✓ Sales + service #### Multi-channel - Email activation | ✓ Included | ✕ Not available - SMS activation | ✓ Included | Texts only - WhatsApp | ✓ Included | ✕ Not available - Predictive AI (who to contact) | ✓ Included | Executes only #### Data & integrations - DMS integrations | ✓ 15+ EU systems | Few US DMS - Motor registry lookups | ✓ DVLA, RDW & more | ✕ Not available - OEM / NSC solutions | ✓ Mercedes, Toyota, VW | US OEM only #### Analytics & CX - CX measurement module | ✓ Full cross-journey | ✕ Not available - Sales lead prediction | ✓ Included | ✕ Not available - Performance analytics | ✓ Included | ✓ STELLA Insights #### Compliance & markets - EU markets | ✓ 10 languages | Primarily US - GDPR compliance | ✓ Built in | ✕ N/A - Ofcom 2024 compliant | ✓ Built in | ✕ N/A Score breakdown ### How they score across 9 areas. - Dimension | Autoflows | STELLA - Service inbound call handling | 9 | 9 - Outbound campaigns | 9 | 8 - DMS integration depth | 10 | 8 - Multi-language / EU markets | 10 | 3 - Sales coverage | 8 | 8 - Multi-channel (email/SMS/WhatsApp/voice) | 9 | 7 - Analytics / CX / reporting | 8 | 8 - Compliance (GDPR / Ofcom) | 9 | 6 - AI / predictive intelligence | 9 | 7 - Overall | 8.8 | 7.2 Where Autoflows leads ### Four things STELLA doesn’t do. #### Built for Europe STELLA is mostly US-focused. Autoflows has a local voice in 10 European markets, with local terminology, motor registry lookups (DVLA, RDW) and GDPR and Ofcom handled per country. #### More than calls and texts No US voice tool does WhatsApp. Autoflows reaches the same customer by call, SMS, email and WhatsApp, all triggered by the same DMS data, from one place. #### It works out who to contact STELLA runs the campaigns you set up. Autoflows decides who needs contacting and when, using repair history, mileage and appointment data to build and sort the lists for you. #### Feedback across the whole journey STELLA Insights covers call analytics. Autoflows measures customer experience across sales, service, test drives, lost customers and non-buyers, and is used by VW Group Sweden and Audi Sweden. Common questions ### Frequently asked questions #### Is STELLA Automotive AI available in Europe? STELLA is built mainly for the US and does not connect to European DMS systems like Keyloop, Nextlane or Incadea. Autoflows is built for Europe and is live in 10 countries, including the UK, Germany, Denmark, France and the Netherlands. #### What DMS systems does STELLA support? STELLA works with US dealer management systems. Autoflows connects to 15+ European DMS systems, including all Keyloop variants (Automaster, Autoline, Drive, Dracar+), Nextlane, Incadea, Tacdis, Helios and Solteq. #### Does STELLA handle outbound AI campaigns? STELLA is mostly about inbound calls. Autoflows handles both inbound calls and six kinds of outbound call, from reminders and confirmations to follow-ups and recalls. #### Does STELLA support European languages? STELLA operates in English. Autoflows covers 10 European languages, English, Danish, German, Norwegian, Swedish, French, Finnish, Italian, Spanish and Dutch, each with its own voice. Get in touch ### See it for yourself. Book a demo. We will show you how it works and give you a rough revenue estimate for your market. ✓ Keyloop-native ✓ 10 EU markets ✓ WhatsApp + voice ✓ Full compliance [Book a demo](https://autoflows.com/demo-booking) Talk to the team ## Autoflows vs. Veact | Platform + Activation vs. Data-Only Source: https://autoflows.com/compare/autoflows-vs-veact > Autoflows vs Veact: a platform with customer activation compared with data-only analytics. See which one turns insight into bookings. Veact is a respected European data platform. It is good at spotting who to contact, but it does not reach out. Autoflows does both, the data side and the contact itself, by phone, WhatsApp, SMS and email. Veact 7.3 / 10 A strong European data and analytics platform. It spots the opportunities but does not act on them, no phone calls, WhatsApp or SMS. Autoflows 8.8 / 10 Built for dealership aftersales: calls, reminders, messaging and customer feedback, across 10 European markets. Source: competitive landscape analysis, April 2026 How they differ ### Data, or data plus contact. Veact has no phone calls, no WhatsApp and no SMS. It is a data and analytics platform, and a good one. Autoflows does the same kind of analysis, then actually reaches the customer, by phone, email, SMS and WhatsApp. So it is a data platform next to a data platform that also acts on what it finds. #### Data & prediction for EU dealers ✓ Customer lifecycle analytics ✓ Churn and revenue scoring ✓ DMS data enrichment and segmentation ✓ Email campaign automation ✓ OEM / importer network reporting ✓ TISAX-certified data handling #### Data, plus the follow-through ✓ Works out who to contact, and when ✓ Answers calls, plus six types of outbound call ✓ WhatsApp and SMS ✓ 10 European markets, local-language voices ✓ Customer feedback tools ✓ GDPR built in Feature comparison ### Row by row. How the two line up across calls, channels, data and integrations, analytics and compliance. Open a category for the detail. #### Voice AI - Service inbound call handling | ✓ 24/7, 6 intents | ✕ Not available, no voice offering - Outbound AI voice campaigns | ✓ 6 flows | ✕ Not available - Outbound email campaigns | ✓ Included | ✓ Core strength #### Multi-channel activation - Email activation | ✓ Included | ✓ Included - SMS activation | ✓ Included | ✕ Not available - WhatsApp | ✓ Included | ✕ Not available - Predictive AI (who to contact) | ✓ Included | ✓ Core strength #### Data & integrations - DMS integrations | ✓ 15+ EU systems | ✓ Deep EU coverage - Motor registry lookups | ✓ DVLA, RDW & more | Via DMS data only - OEM / NSC solutions | ✓ Mercedes, Toyota, VW | ✓ Mature OEM relationships #### Analytics & CX - Lifecycle analytics & prediction | ✓ Included | ✓ Core product - CX measurement module | ✓ Full cross-journey | Service-focused - Voice AI call analytics | ✓ Included | ✕ No voice product #### Compliance & markets - EU markets | ✓ 10 languages | DE, FR, IT, PL - GDPR compliance | ✓ Built in | ✓ Built in - TISAX certification | GDPR framework | ✓ Certified Score breakdown ### How they score across 9 areas. - Dimension | Autoflows | Veact - Service inbound call handling | 9 | 2 - Outbound campaigns | 9 | 8 - DMS integration depth | 10 | 8 - Multi-language / EU markets | 10 | 8 - Sales coverage | 8 | 8 - Multi-channel (email/SMS/WhatsApp/voice) | 9 | 5 - Analytics / CX / reporting | 8 | 9 - Compliance (GDPR / TISAX) | 9 | 10 - AI / predictive intelligence | 9 | 8 - Overall | 8.8 | 7.3 Where Autoflows leads ### Four things Veact doesn’t do. #### It handles the phone Veact has no phone product, inbound or outbound. Autoflows answers service calls around the clock across 10 European markets, and makes six kinds of outbound call, from appointment reminders to satisfaction follow-ups. #### It reaches customers, not just email Veact reaches customers by email. Autoflows also uses phone, SMS and WhatsApp, from one place, triggered by the same DMS data, which matters in markets where WhatsApp is how people actually reply. #### One tool instead of two Using Veact for the data and something else for the calls means two contracts, two integrations and two suppliers to manage. Autoflows does both the analysis and the contact, so it is one platform and one account. #### More markets Veact works across Germany, France, Italy and Poland. Autoflows covers 10 European markets with a local voice each: UK, Denmark, Germany, Sweden, Norway, Finland, Italy, the Netherlands, France and Spain, with local DMS, motor registry and compliance. Common questions ### Frequently asked questions #### Does Veact handle voice calls? No. Veact is a data and analytics platform, it spots the opportunities but does not make calls or send messages. Autoflows acts on the same opportunities, by phone, WhatsApp, SMS and email. #### Can I replace Veact with Autoflows? Autoflows offers the same kind of aftersales data, spotting who is due for service, predicting churn, targeting declined work, plus the contact side: calls, multi-channel outbound and customer feedback. So it can be one supplier instead of two. #### What markets does Veact operate in? Veact works mainly in DACH and a few other Western European countries. Autoflows is live across 10 European markets, UK, Denmark, Germany, Norway, Sweden, France, Finland, Italy, Spain and the Netherlands, with local compliance and voices for each. Get in touch ### Data, plus the follow-through. Book a demo. We will walk through the platform, show you the calls in action, and give you a rough revenue estimate for your market. ✓ Keyloop-native ✓ 10 EU markets ✓ WhatsApp + voice ✓ Full compliance [Book a demo](https://autoflows.com/demo-booking) Talk to the team ## Autoflows vs. OneDealer | Aftersales AI vs. Network Management Source: https://autoflows.com/compare/autoflows-vs-onedealer > Autoflows vs OneDealer: aftersales AI compared with dealer network management software. Features, integrations and use cases side by side. OneDealer is a network management suite for dealer groups across Europe. Autoflows is focused on aftersales: calls, follow-up and customer feedback. They overlap a bit, but they are built for different jobs. OneDealer 6.4 / 10 Scored here on aftersales rather than as a voice tool. A solid SAP-certified network management suite, but it works from fixed rules, and it does not handle phone calls. Autoflows 8.8 / 10 Built for dealership aftersales: calls, reminders, messaging and customer feedback, across 10 European markets. Source: competitive landscape analysis, April 2026 How they differ ### Network management, or aftersales. OneDealer digitises the whole network, websites, inventory, the sales process, campaigns and aftersales. Autoflows does one part of that really well: aftersales, with phone calls, follow-up across channels, customer feedback and close DMS integration. For an OEM picking an aftersales engine, they answer different questions. #### SAP Gold Partner network management ✓ 50+ OEM networks ✓ Branded website suite ✓ Centralised campaign management ✓ Network-wide sales process ✓ Rule-based aftersales management ✓ EU and Middle East presence #### Aftersales, in depth ✓ Works from behaviour, not fixed rules ✓ Answers calls, plus six types of outbound call ✓ Email, SMS and WhatsApp ✓ Customer feedback tools ✓ Connects to 15+ DMS systems ✓ Motor registry lookups ✓ Live in hours to weeks ✓ Used by 1,500+ dealerships Feature comparison ### Side by side. Where the two overlap, where they don’t, and where Autoflows goes deeper on aftersales. Open a category for the detail. #### Voice AI - Inbound service call AI | ✓ 24/7, 6 intents | ✕ Not available - Outbound AI campaigns | ✓ 6 automated flows | Campaign tools (non-AI) - WhatsApp activation | ✓ Included | Limited #### Aftersales intelligence - Predictive AI engine | ✓ Behaviour-based | Rule-based triggers - Service reminder automation | ✓ Included | ✓ Included - Deferred work follow-up | ✓ Automated | Basic - Timing belt / MOT tracking | ✓ Included | Limited #### Data & integrations - DMS integrations | ✓ 15+ EU systems | SAP Gold Partner - Motor registry lookups | ✓ DVLA, RDW & more | ✕ Not available - OEM / NSC solutions | ✓ Mercedes, Toyota, VW | ✓ 50+ networks #### Analytics & CX - CX measurement module | ✓ Full cross-journey | Basic surveys - Network-wide benchmarking | ✓ Included | ✓ Included - AI-driven action recommendations | ✓ Included | ✕ Not available #### Deployment & scale - Time to go live | ✓ Hours to weeks | Months (SAP project) - EU markets | ✓ 10 languages | ✓ EU + Middle East - GDPR / Ofcom compliance | ✓ Included | ✓ Included Score breakdown ### How they score across 9 areas. - Dimension | Autoflows | OneDealer - Service inbound call handling | 9 | 2 - Outbound campaigns | 9 | 5 - DMS integration depth | 10 | 7 - Multi-language / EU markets | 10 | 9 - Sales coverage | 8 | 9 - Multi-channel (email/SMS/WhatsApp/voice) | 9 | 5 - Analytics / CX / reporting | 8 | 8 - Compliance (GDPR / Ofcom) | 9 | 8 - AI / predictive intelligence | 9 | 5 - Overall | 8.8 | 6.4 OneDealer is a network management platform, not a voice tool, so these scores reflect aftersales capability. Where Autoflows leads ### Four things OneDealer doesn’t do. #### It answers the phone OneDealer manages aftersales workflows, but it does not answer the phone. Autoflows takes every service call, around the clock, handling bookings, questions, changes and extra work, straight into your DMS. #### It works from behaviour, not just rules OneDealer sends reminders when the rules you set are met. Autoflows looks at vehicle data, service history and customer behaviour to work out when each customer should be contacted, and what to say. #### Live in weeks, not months SAP-certified platforms tend to come with long rollouts. Autoflows already has the Keyloop, Nextlane and Incadea integrations, so a new dealership is usually live in hours to weeks, with no big IT project. #### Feedback across the whole journey Autoflows measures customer experience across sales, service, test drives, lost customers and non-buyers, with clear reports and benchmarks. It is used by VW Group Sweden, Audi Sweden and K-Auto Finland. OneDealer’s feedback is mostly basic satisfaction surveys. Common questions ### Frequently asked questions #### Does OneDealer handle inbound phone calls? No. OneDealer is a network management platform and does not handle live inbound or outbound calls. Autoflows is the one that does the calls, both inbound and six kinds of outbound campaign, straight from your DMS data. #### What is the difference between OneDealer and Autoflows? OneDealer is built for dealer group and NSC network management, central reporting, dealer dashboards and network operations. Autoflows is built for aftersales, phone calls, follow-up campaigns, messaging across voice, email, SMS and WhatsApp, and customer feedback. #### Is OneDealer a SAP product? OneDealer is an SAP-certified partner and works with SAP systems. Autoflows is independent, with direct integrations into Keyloop, Nextlane, Incadea and 12+ other European DMS systems across 10 markets. Get in touch ### See it for yourself. Book a demo. We will show you the call handling, follow-up and feedback, and how it fits alongside your existing systems. ✓ Keyloop-native ✓ 10 EU markets ✓ WhatsApp + voice ✓ Full compliance [Book a demo](https://autoflows.com/demo-booking) Talk to the team ## Autoflows vs. MotorK | Aftersales AI vs. Digital Retailing Source: https://autoflows.com/compare/autoflows-vs-motork > Autoflows vs MotorK: aftersales AI compared with a digital retailing suite. See which platform fits your dealership's service goals. MotorK helps you sell cars online. Autoflows helps you keep the customer after they drive away, handling service calls, reminders and follow-up across 10 European markets. MotorK 6.4 / 10 A digital retailing platform, scored here on aftersales rather than as a voice tool. Good at online sales, stock and lead capture, but not built for the service side. Autoflows 8.8 / 10 Built for dealership aftersales: calls, reminders, messaging and customer feedback, across 10 European markets. Source: competitive landscape analysis, April 2026 How they differ ### A sales tool and an aftersales tool. MotorK is a sales tool; Autoflows is an aftersales tool. They solve different problems, so they do not really compete. MotorK is good at online retailing, stock and lead capture. Autoflows picks up once the car has been sold: service reminders, incoming calls, follow-up campaigns and customer feedback. #### Digital retailing for EU dealers ✓ Dealer websites and online showroom ✓ Stock and inventory management ✓ Sales lead management and CRM ✓ Online finance and part-exchange tools ✓ Active in Italy, Spain, France, Portugal, Germany #### An aftersales platform ✓ Answers service calls, 24/7, in 10 markets ✓ Six types of outbound call per dealership ✓ Calls, email, SMS and WhatsApp in one place ✓ Works out who to contact, and when ✓ Customer feedback tools ✓ Connects to 15+ EU DMS systems (Keyloop, CDK, Kerridge) ✓ Motor registry lookups (DVLA, RDW, DMR) ✓ GDPR and Ofcom built in Feature comparison ### Row by row. How the two line up across calls, channels, integrations, analytics, retailing and compliance. Open a category for the detail. #### Voice AI - Service inbound call handling | ✓ 24/7, 6 intents | ✕ Not available, no voice AI - Outbound AI voice campaigns | ✓ 6 flows | ✕ Not available - Sales inbound call handling | ✓ Service dept focus | ✕ Not available #### Multi-channel - Email activation | ✓ Included | Campaign tools, not DMS-triggered - SMS activation | ✓ Included | Partial - WhatsApp | ✓ Included | ✕ Not available - Predictive AI (who to contact) | ✓ Included | ✕ Not available #### Data & integrations - EU DMS integrations | ✓ 15+ EU systems | Selected OEM systems - Motor registry lookups | ✓ DVLA, RDW & more | ✕ Not available - OEM / NSC solutions | ✓ Mercedes, Toyota, VW | ✓ Strong OEM networks #### Analytics & CX - CX measurement module | ✓ Full cross-journey | Sales funnel only - Sales lead prediction | ✓ Included | Lead scoring - Performance analytics | ✓ Included | Retailing dashboards #### Retailing & sales - Dealer website platform | ✕ Not available | ✓ Core product - Stock / inventory management | ✕ Not applicable | ✓ Core product - Online finance & part-exchange | ✕ Not applicable | ✓ Included #### Compliance & markets - EU markets | ✓ 10 languages | 5 markets (IT, ES, FR, PT, DE) - GDPR compliance | ✓ Built in | Platform-level - Ofcom 2024 compliant | ✓ Built in | ✕ N/A, no UK voice product Score breakdown ### How they score across 9 areas. - Dimension | Autoflows | MotorK - Service inbound call handling | 9 | 2 - Outbound campaigns | 9 | 6 - DMS integration depth | 10 | 7 - Multi-language / EU markets | 10 | 8 - Sales coverage | 8 | 9 - Multi-channel (email/SMS/WhatsApp/voice) | 9 | 5 - Analytics / CX / reporting | 8 | 7 - Compliance (GDPR / Ofcom) | 9 | 7 - AI / predictive intelligence | 9 | 5 - Overall | 8.8 | 6.4 Where Autoflows leads ### Everything that happens after the sale. #### It handles the phone MotorK does not do phone calls. Autoflows answers every service call, around the clock, handling bookings, questions, changes and cancellations, and confirming straight into the DMS on the call. #### It builds the contact list MotorK runs the campaigns you set up. Autoflows builds the list for you, using repair history, MOT dates and mileage to spot who is due, and then reaches them by call, email, SMS or WhatsApp. #### More markets, local voices MotorK works in five Southern and Central European markets. Autoflows covers 10, each with a local voice, local DMS terminology, motor registry lookups and GDPR handled per country. #### Feedback across the whole journey MotorK measures the sales funnel. Autoflows covers the whole journey, sales, service, test drives, lost customers and non-buyers, and is used by VW Group Sweden and Audi Sweden to track customer experience. Common questions ### Frequently asked questions #### Does MotorK have voice AI for service departments? No. MotorK does digital retailing, lead management and marketing, but not live inbound or outbound service calls. That is what Autoflows does, calls, DMS booking and outbound campaigns. #### Is MotorK focused on aftersales or front-end sales? MotorK is focused on the front-end sales and online retailing side. Autoflows is focused on aftersales, from call handling and DMS booking to follow-up campaigns and customer feedback. #### Does MotorK integrate with Keyloop? MotorK connects to various systems for the sales and marketing side. Autoflows connects directly to Keyloop and 14 other European DMS systems for service, covering availability, booking, history and write-back. Get in touch ### See the aftersales side in action. Book a demo. We will show you the call handling and follow-up, and give you a rough revenue estimate based on your service volumes. ✓ Keyloop-native ✓ 10 EU markets ✓ WhatsApp + voice ✓ Full compliance [Book a demo](https://autoflows.com/demo-booking) Talk to the team ## Autoflows vs. AutoMate Solutions | Full EU vs. Single-Market Source: https://autoflows.com/compare/autoflows-vs-automate > Autoflows vs AutoMate Solutions: compare a full EU aftersales platform with a single-market tool on features, DMS integrations and languages. AutoMate makes chatbots and messaging tools for dealers in Ireland and the UK. Autoflows is a full aftersales platform for European dealers, covering calls, follow-up and customer feedback. AutoMate Solutions 5.3 / 10 Handy standalone tools for dealers in Ireland and the UK. Not a full aftersales platform, with no live DMS booking, follow-up engine or wider European coverage. Autoflows 8.8 / 10 Built for dealership aftersales: calls, reminders, messaging and customer feedback, across 10 European markets. Source: competitive landscape analysis, April 2026 How they differ ### Point tools, or a platform. AutoMate makes useful individual tools for dealers in Ireland and the UK: website chatbots, WhatsApp and SMS, and some outbound call automation. Autoflows is the platform underneath, across 10 European markets, 15+ DMS integrations, follow-up that works out who to contact, and customer feedback across the whole journey. AutoMate #### Point tools for IE / UK dealers ✓ Website chatbots and lead capture ✓ WhatsApp and SMS automation ✓ Basic outbound call campaigns ✓ Enquiry and stock management tools ✓ Ireland and UK only #### A full platform for EU dealers ✓ Answers service calls, 24/7, in 10 markets ✓ Six types of outbound call ✓ Calls, email, SMS and WhatsApp in one place ✓ Works out who to contact, and when ✓ Customer feedback tools ✓ Connects to 15+ EU DMS systems ✓ OEM and importer solutions ✓ GDPR and Ofcom built in Feature comparison ### Row by row. How the two line up across calls, channels, integrations, analytics and compliance. Open a category for the detail. #### Voice AI - Service inbound call handling | ✓ 24/7, 6 intents | Basic routing, no live DMS booking - Outbound AI campaigns | ✓ 6 flows | Call campaigns, no predictive targeting - Sales inbound call handling | ✓ Service dept focus | Enquiry chatbot #### Multi-channel - Email activation | ✓ Included | ✕ Not available - SMS activation | ✓ Included | ✓ Included - WhatsApp | ✓ EU-wide | IE/UK only - Predictive AI (who to contact) | ✓ Included | ✕ Not available #### Data & integrations - DMS integrations | ✓ 15+ EU systems | Limited, no deep DMS read/write - Live DMS booking (Keyloop etc.) | ✓ Full integration | ✕ Not available - Motor registry lookups | ✓ DVLA, RDW & more | ✕ Not available - OEM / NSC solutions | ✓ Mercedes, Toyota, VW | ✕ Not available #### Analytics & CX - CX measurement module | ✓ Full cross-journey | ✕ Not available - Sales lead prediction | ✓ Included | ✕ Not available - Performance analytics | ✓ Included | Basic reporting #### Compliance & markets - EU markets | ✓ 10 languages | Ireland & UK - GDPR compliance | ✓ Built in | Basic coverage - Ofcom 2024 compliant | ✓ Built in | Partial Score breakdown ### How they score across 9 areas. - Dimension | Autoflows | AutoMate - Service inbound call handling | 9 | 5 - Outbound campaigns | 9 | 6 - DMS integration depth | 10 | 5 - Multi-language / EU markets | 10 | 4 - Sales coverage | 8 | 5 - Multi-channel (email/SMS/WhatsApp/voice) | 9 | 7 - Analytics / CX / reporting | 8 | 5 - Compliance (GDPR / Ofcom) | 9 | 7 - AI / predictive intelligence | 9 | 4 - Overall | 8.8 | 5.3 Where Autoflows leads ### Four things AutoMate doesn’t do. #### More than two markets AutoMate works in Ireland and the UK. Autoflows runs in 10 European markets, each with a local voice, local service terminology, motor registry lookups and compliance handled per country. #### It books straight into the DMS AutoMate’s tools capture leads and handle messages. Autoflows reads repair history, checks real-time availability and creates confirmed bookings in the DMS, all during the call, with no one needing to step in. #### It works out who to contact AutoMate runs the campaigns you set up by hand. Autoflows builds and sorts the contact lists for you, using repair history, mileage and appointment data to decide who to reach and when. #### Built to run at scale AutoMate is a small set of tools. Autoflows runs across 1,500+ dealerships, with OEM work for VW Group, Mercedes and Toyota, and a solid track record across European aftersales. Common questions ### Frequently asked questions #### Is AutoMate Solutions available across Europe? AutoMate is used mainly in the Irish market. Autoflows is live in 10 European markets, UK, Denmark, Germany, Norway, Sweden, France, Finland, Italy, Spain and the Netherlands, with local voices and DMS integrations for each. #### Does AutoMate handle full AI voice conversations? AutoMate handles chatbots and call routing. Autoflows handles full phone conversations end to end, including Keyloop booking, service history lookup and six kinds of outbound call, without anyone needing to step in unless asked. #### What DMS integrations does AutoMate offer? AutoMate’s integrations are mainly built for Ireland and the UK. Autoflows connects to 15+ European DMS systems across 10 markets, including all Keyloop variants, Nextlane, Incadea, Tacdis, Helios and Solteq. Get in touch ### The platform behind the tools. Book a demo. We will show you the DMS booking and follow-up, and give you a rough revenue estimate for your market. ✓ Keyloop-native ✓ 10 EU markets ✓ WhatsApp + voice ✓ Full compliance [Book a demo](https://autoflows.com/demo-booking) Talk to the team ## Autoflows vs. LDB Gruppe | AI-Native Platform vs. Human BDC Source: https://autoflows.com/compare/autoflows-vs-ldb > Autoflows vs LDB Gruppe: an AI-native aftersales platform compared with a human BDC service. See costs, coverage and scalability side by side. LDB runs a call centre with human agents on your behalf. Autoflows covers the same inbound and outbound work automatically, around the clock, without the headcount. LDB Gruppe 6.3 / 10 A human call centre covering DACH dealers. It works well, but it is limited by opening hours, agent capacity and per-call cost, and there is no software platform behind it. Autoflows 8.8 / 10 Built for dealership aftersales: calls, reminders, messaging and customer feedback, across 10 European markets. Source: competitive landscape analysis, April 2026 How they differ ### A call centre, or a platform. LDB is the established option, the human call-centre model DACH dealers weigh up when they look at automation. LDB puts trained agents on your phones. Autoflows does the same job without depending on agents being available, connected to your DMS, at any hour. #### A human call centre ✓ Inbound calls handled by trained agents ✓ Outbound campaigns run by people ✓ CSI surveys done by agents ✓ Lead management and mystery shopping ✓ DACH region (Germany, Austria, Switzerland) #### A platform, no extra headcount ✓ Answers calls 24/7, no wait, books into the DMS ✓ Six types of outbound call, on your schedule ✓ Email, SMS and WhatsApp in the same place ✓ Builds the contact lists for you ✓ Customer feedback tools ✓ Connects to 15+ EU DMS systems ✓ 10 European markets, a local voice per country ✓ GDPR built in, no data going through a call centre Feature comparison ### Row by row. How the two line up across call coverage, channels, integrations, analytics and compliance, a platform next to a human call centre. Open a category for the detail. #### Voice coverage - Service inbound call handling | ✓ 24/7 AI, 6 intents | Human agents, business hours only - Out-of-hours / overnight coverage | ✓ Always on | ✕ Not covered - Outbound campaigns | ✓ 6 AI flows | Human-run, agent capacity limits - Live DMS booking during call | ✓ Keyloop, CDK & more | Partial, depends on DMS access #### Multi-channel - Email activation | ✓ Included | ✕ Not available - SMS activation | ✓ Included | ✕ Not available - WhatsApp | ✓ EU-wide | ✕ Not available - Predictive AI (who to contact) | ✓ Included | Manual list management #### Data & integrations - DMS integrations | ✓ 15+ EU systems | Select DACH systems - Motor registry lookups | ✓ DVLA, RDW & more | ✕ Not available - OEM / NSC solutions | ✓ Mercedes, Toyota, VW | DACH OEMs only #### Analytics & CX - CX measurement module | ✓ Full cross-journey | CSI surveys, survey-only - Sales lead prediction | ✓ Included | ✕ Not available - Performance analytics | ✓ Included | ✓ Reporting included #### Compliance & markets - EU markets | ✓ 10 languages | DACH only - GDPR compliance | ✓ Built in | DACH compliant, data via BDC - AI / predictive intelligence | ✓ Core platform layer | ✕ Human-led only Score breakdown ### How they score across 9 areas. - Dimension | Autoflows | LDB Gruppe - Service inbound call handling | 9 | 8 - Outbound campaigns | 9 | 7 - DMS integration depth | 10 | 6 - Multi-language / EU markets | 10 | 5 - Sales coverage | 8 | 7 - Multi-channel (email/SMS/WhatsApp/voice) | 9 | 5 - Analytics / CX / reporting | 8 | 7 - Compliance (GDPR / Ofcom) | 9 | 8 - AI / predictive intelligence | 9 | 3 - Overall | 8.8 | 6.3 Where Autoflows leads ### Four things a call centre can’t do. #### Round the clock, not just office hours LDB’s agents work shifts, so the calls that come in during evenings, weekends and holidays often go unanswered. Autoflows picks up every call, books the appointment and updates the DMS, whatever time it is. #### No per-agent cost A call centre comes with salaries, management, training and capacity limits. Autoflows is a subscription, so the cost does not climb with every extra call or busy period. #### It builds the lists for you LDB runs the campaigns and lists you hand over. Autoflows builds and sorts those lists itself, using repair history, mileage and lapsed-customer data to decide who to contact and when. #### Beyond DACH LDB works in the DACH region. Autoflows runs in 10 European markets with a local voice each, plus local motor registry links, GDPR per country and OEM work for VW Group, Mercedes and Toyota. Common questions ### Frequently asked questions #### Is LDB Gruppe available outside Germany? LDB runs a human call centre mainly for German dealers. Autoflows is a platform live in 10 European markets, handling calls in 10 languages without the staffing, time-zone or per-agent limits of a call centre. #### How does an AI compare to LDB Gruppe’s human agents for reliability? LDB’s agents cover roughly 8 to 10 hours a day, with costs that vary per call. Autoflows runs 24/7, takes any number of calls at once, and writes every outcome straight to your DMS and CRM, at a lower cost. #### Is Autoflows cheaper than LDB Gruppe? Autoflows is a SaaS platform with predictable monthly pricing based on site volume. A call centre like LDB charges per agent hour, so costs move with call volume. Autoflows handles busy periods at no extra cost. Get in touch ### How does it compare to a call centre? Book a demo. We will walk through the platform, work out how it compares to a call centre for you, and give you a rough revenue estimate for your market. ✓ Keyloop-native ✓ 10 EU markets ✓ WhatsApp + voice ✓ Full compliance [Book a demo](https://autoflows.com/demo-booking) Talk to the team # Buying ## Pricing for Dealer Aftersales Automation | Autoflows Source: https://autoflows.com/pricing > Autoflows pricing for car dealerships: simple plans, proven performance and guaranteed results for AI-powered aftersales automation. Kick start customer retention, save time, and grow revenue. With a 60-day money-back guarantee, no strings attached. Transparent Pricing ### Select the plan to fuel your aftersales business No setup fees or hidden integration costs. Autoflows manages the full integration process to get you up an running in a matter of weeks ### Autoflows Aftersales The standard solution for automating aftersales customer journeys, helping workshops increase service bookings and revenue **What is included:** - DMS Integrations - Third Party Integrations - Performance Evaluation Workshop - Customer Success Onboarding - Customer Support Let's talk [Get started](https://autoflows.com/demo-booking) ### Autoflows Enterprise Autoflows provides custom projects, integrations and automations for networks, OEMs, importer and NSCs. Includes everything in Aftersales, plus: - Custom Projects - Custom Integrations - Custom Automations [Book a meeting](https://autoflows.com/demo-booking) Why it Works ### Autoflows success stories from the field - **Automated timing:** Every message goes out when it matters most. - **Full visibility:** See all communications and responses in one place. Seamless integrations: Works with your existing DMS and CRM. - **No setup headache:** Go live in weeks, not months. - **Real support:**Our team works with you - notjust for you. #### "It's simple. Autoflows does the work, and we get the results." #### - Vaughan Blackman Managing Director, LSH Auto ### Ready to unlock the potential of your Aftersales business? Dealers across Europe have doubled their bookings and reduced manual work with Autoflows. Let’s show you how - with your own data. [Get an intro](https://autoflows.com/demo-booking) ## Book a Demo | Autoflows Source: https://autoflows.com/demo-booking > Book a demo of Autoflows and see how AI-powered aftersales automation fills your workshop, answers every call and keeps customers loyal. Join us for a short intro session — no slides, no pressure, just a tailored look at your challenges and opportunities. Powering Brands ### In 20–30 minutes, we’ll: - Learn about your current setup - Share how others like you improved ROI within 30 days - Answer your questions directly ## Voice AI Assessment: Estimate Your Opportunity | Autoflows Source: https://autoflows.com/voice-ai/assessment > Find out what Voice AI would mean for your business. Answer 3 questions and get an estimate of the annual opportunity, with transparent calculations. The average European service department misses 1 out of 3 inbound calls and runs no outbound campaigns. Autoflows handles both - 24/7, live into your DMS, across voice, email, SMS, and WhatsApp, with AI. The platform ### Inbound and outbound handled by Voice AI. 6 outbound flows Hours* to go live 10 languages 100% every call handled Inbound #### The phone gets answered. Every time. Every service call your department receives, handled end to end. Booking, diagnostic, status, reschedule, additional work, general enquiry. Live into your DMS. GDPR consent captured. CRM written. ✓ Answers on ring 2, 24/7/365 ✓ Keyloop, Nextlane, Incadea & 13+ DMS ✓ Handles 6 inbound call types ✓ Warm transfer always available ✓ Ofcom 2024 compliant View all DMS integrations → Inbound AI Outbound #### Your team can't call everyone. We can. 8 automated outbound flows triggered by your DMS data. Service reminders, CSI follow-ups, appointment confirmations, deferred work recovery, lost lead reactivation, recall notifications, test drive offers, and test drive follow-ups. ✓ Triggered by DMS events ✓ Voice, email, SMS & WhatsApp ✓ 35% average response rate ✓ 40% no-show reduction ✓ 85-95% CSI contact completion Outbound AI * Existing Autoflows customers go live within hours. New clients typically within 4 weeks. The cost of the status quo ### Most dealerships let a third of calls go unanswered. The phone is your highest-converting channel. 30% of dealership calls go unanswered or abandoned 43% of callers who hit a failed call will never call back +60% of European service appointments are still booked by phone +35% of inbound calls arrive outside staffed hours Sources: CDK Global 2024 · Google / Ipsos Consumer Research · Auto Trader Dealer Sentiment Report · Automotive industry data Getting started ### Live fast. No IT project. Dealer profile, DMS credentials, phone numbers. We configure the flows, voices, and scripts. Existing Autoflows customers go live within hours. New clients typically within 4 weeks. ✓ Dealer-branded voice ✓ Real-time DMS integration ✓ CRM auto-posting ✓ Warm transfer always on ✓ GDPR compliant ✓ Multi-language ✓ All outbound flows ready ✓ Dedicated onboarding ✓ No IT project required 01 #### Setup Dealer profile, phone numbers, DMS credentials configured. Voices and scripts built to your brand. 02 #### Integrate DMS API connected. AI reads service history, checks availability, creates bookings in real time. 03 #### Live First live calls within days. Gradual rollout: start with one use case, expand as confidence builds. 10 European markets ### One platform. Your language. Your market. Each market has a tuned native voice, locale-appropriate service terminology, and market-specific compliance rules built in. United Kingdom English Amy Denmark Dansk Sissel Germany Deutsch Susi Norway Norsk Helge Sweden Svenska Sanna France Français Claire Finland Suomi Italy Italiano Linda Spain Español Carolina Netherlands Nederlands Melanie The Autoflows platform ### Voice AI is one channel. Not the whole story. Autoflows is Europe's broadest AI-powered aftersales platform. Voice sits alongside predictive AI, email, SMS, WhatsApp, CX measurement, and OEM solutions - all reading from the same DMS data. #### Aftersales AI Predictive service engine, powered by your DMS data. **+20% service revenue.** #### Sales & Leads AI spots sales opportunities from repair history. **+150% outbound conversion.** #### Marketing Automated email, SMS & WhatsApp campaigns from real-time data. **Multi-channel activation.** #### CX Measurement Cross-journey surveys and AI-driven benchmarks. **+33% CX score increase.** #### OEM & Importers Branded platform for NSCs: network data, benchmarking, integrations built in. **50+ OEM networks.** 1,500+ dealerships across 10 European markets use the full platform. [Explore all solutions](https://autoflows.com/autoflows-solutions) “We've seen double-digit growth in service and MOT visits - all driven through Autoflows.” Katherine McLoughlin LSH Auto How we compare ### Autoflows vs the alternatives. Several platforms claim to do what we do. Here's an honest side-by-side on the things that matter for European dealerships. Autoflows vs #### STELLA US voice AI Full comparison #### Pam AI US inbound AI #### OneDealer Network management #### Numa AI US smart inbox #### Veact EU data platform #### Conversica US sales AI #### MotorK EU dealer platform #### AutoMate US dealer CRM #### LDB Gruppe DE dealer software Common questions ### Frequently asked questions #### What is Autoflows Voice AI? Autoflows Voice AI is an AI-powered phone agent for European automotive dealerships. It handles inbound service calls 24/7 - booking appointments directly into Keyloop and 15+ DMS systems - and runs automated outbound campaigns including service reminders, appointment confirmations, CSI follow-ups, and recall notifications. It operates in 10 European languages. #### How quickly can a dealership go live with Autoflows Voice AI? Existing Autoflows customers go live within hours. New clients typically go live within 4 weeks. Setup requires a dealer profile, DMS credentials, and phone numbers - no IT project needed. #### Which DMS systems does Autoflows Voice AI integrate with? Autoflows integrates natively with Keyloop, Nextlane, Incadea, Tacdis, Helios, Solteq, and 10+ other DMS systems across European markets. Keyloop integration covers all variants including Automaster, Autoline, Drive, and Dracar+. #### Which European markets does Autoflows Voice AI support? Autoflows Voice AI is live in 10 European markets: United Kingdom, Denmark, Germany, Norway, Sweden, France, Finland, Italy, Spain, and the Netherlands - each with a tuned native voice and locale-specific compliance rules. #### Does Autoflows comply with GDPR and Ofcom regulations? Yes. Autoflows captures GDPR consent during every call and writes it to your CRM. UK-deployed agents comply with Ofcom 2024 AI disclosure rules, identifying themselves as automated assistants at the start of every call. Get started ### Ready to answer every call? Book a demo call with the team. We'll show you the product live, walk through your use cases, and give you a revenue estimate specific to your dealership. ✓ Keyloop-native ✓ No disruption ✓ Multi-site ✓ Full compliance [Book a demo](https://autoflows.com/demo-booking) Talk to the team Voice AI assessment ### Find out what Voice AI would mean for your business. Three quick questions about your operation. We estimate the annual opportunity, with transparent calculations. Takes about a minute. Your operation, step 1 of 3 ### How many sites are you looking to activate? Each dealership location counts as one site. Your operation, step 2 of 3 ### Monthly retail service jobs per site? Services, repairs and periodic checks, per site, not total across the group. Your operation, step 3 of 3 ### Average repair order value? Typical invoice for a retail service job. € Your estimated group opportunity — - Flow | Per site / yr | Group / yr - Service Reminder | — | — - Appointment Confirmation | — | — - Post-Service Follow-Up | — | — - Declined Work Recovery | — | — - Customer Reactivation | — | — Conservative estimates based on industry benchmarks and Autoflows client data. Each flow is capped at 35% of annual service revenue. Actual results vary by market, DMS and configuration. [Book a call to discuss →](https://autoflows.com/demo-booking) Talk to the team ## Help Center: Support and Tickets | Autoflows Source: https://autoflows.com/help-center > Discover expert support at Autoflows. Book a meeting or create a ticket today. We’re always ready to support you and give you the best knowledge. Book a support meeting, create a Zendesk ticket or view our knowledge bases. [Create Ticket](https://aganalytics5886.zendesk.com/auth/v2/login/signin) ### Contact Us Our support team can be reached by email. In case you would like to speak to our support team please book a support session or give us a call (08:30 to 16:30 CET). support@autoflows.com # Proof ## Customer success story: Eden Motor Group | Autoflows Source: https://autoflows.com/customer-stories/dealerships/eden-motor-group > Discover how Eden Motor Group enhanced customer follow-ups and increased conversion rates with AI-driven automation from Autoflows. #### Integrations Keyloop, DVSA, DVLA #### Solutions Autoflows Aftersales, Predictive Upsell #### PAIN Looking to improve on their aftersales performance as they felt their current solution wasn't delivering enough value #### GAIN +15% MOT, +20% service conversions, 50% call conversion, five-figure monthly upsells, no wasted mailings. #### About Eden Motor Group is an AM100 dealership with 21 locations in South East England. This UK dealership group replaced a manual in-house system with **Autoflows Enterprise**, automating service reminders, remote notifications, and upsell campaigns across 20 sites. The result: **conversion rates jumped to over 50%**, five-figure monthly upsell revenue, and a more efficient, data-driven call center. #### Customer Background This UK-based multi-site dealership group operates 20 locations and had long relied on an **in-house built aftersales communication system**. While the system delivered steady results, the group sought opportunities to **improve customer retention, conversion, and upsell revenue**. #### “The in-house system was working reasonably well, but feedback from customers and our retention rates were only average, We knew there was potential to do more, so we explored the market for smarter, more data-driven solutions.” Ian Simpson Aftersales Operations Director With aftersales becoming an increasingly important revenue stream, the dealership aimed to **reduce manual work, improve efficiencies in the call center, and make data more actionable** across teams. #### The Solution The group implemented **Autoflows Enterprise**, rolling it out initially on a trial basis across a few sites before expanding to all 20 locations. Autoflows automated **service reminders, remote reminders, general aftersales communications, and upsell campaigns**, integrating seamlessly with **DVSA and DVLA systems** to improve conversion tracking and ownership updates. #### “Once the DVSA integration was live, remote reminder conversion improved by about 15% literally overnight, We were also able to automate change-of-ownership communications, saving several days of manual work across multiple sites.” Autoflows provided **intelligent call lists** for the call center, allowing staff to contact only those customers who had interacted with prior reminders. “Previously, calls were blind — we never knew whether customers had received a reminder or made a booking,” they explain. “Now, the data drives every action, making the team far more efficient.” The rollout was supported by a **dedicated team from Autoflows**, ensuring seamless integration and ongoing collaboration. “The support has been fantastic,” the team notes. “Regular updates, Teams calls, and quick resolution of IT issues made the rollout smooth and easy to adopt across all sites.” #### The Results Autoflows has delivered measurable improvements in both efficiency and revenue: - **Conversion rates increased from under 10% to over 50%** for customers contacted after reminders - **After sales revenue growth** aligned with higher conversions and upsell campaigns - **Five-figure monthly upsell revenue** now generated automatically via targeted campaigns - **Call center efficiency improved**, with staff focusing only on engaged customers rather than blind outreach - **Early trial results** showed uplift from 20% to 35% retention and revenue within three months The dealership continues to see promising results and anticipates further growth as the system matures and campaigns are optimized. ## Customer success story: LSH Auto | Autoflows Source: https://autoflows.com/customer-stories/lsh-auto > LSH Auto boosted bookings by 125% and improved data visibility with Autoflows, enhancing collaboration and unlocking new aftersales opportunities for their dealerships. #### Integrations Keyloop, DVSA/DVLA, CMT Scanner #### Solutions Autoflows Enterprise #### PAIN Manual processes and low data confidence limiting aftersales growth. #### GAIN 125% YoY booking growth, significant increase in service and MOT visits, increased contact centre efficiency #### About LSH Auto – AM100 dealership group with 9 locations in Northern & Midlands UK. For LSH Auto UK, one of the country’s leading Mercedes-Benz and BYD retailer groups, aftersales has always been central to its business strategy. But as the rise of electric vehicles began reshaping the service landscape, the group realised that traditional methods of managing customer communication were holding them back. “We see aftersales as being one of the biggest contributors to auto retail going forward,” explains **Vaughan Blackman**, Managing Director at LSH Auto UK. “And we have this underlying challenge of the rise of electric vehicles, which require a very different schedule of maintenance compared to ICE vehicles. So what do we need to do to combat that as retailers? That’s really dive into our existing car park and our customer base deeper and really focus on customer retention and customer value.” #### **Meet the Team Behind the Change** The success of LSH Auto’s transformation lies with a diverse leadership team united around a single goal: modernising the aftersales experience. At the forefront is **Vaughan Blackman**, Managing Director for LSH Auto UK, overseeing six Mercedes-Benz dealerships and five BYD dealerships across the country. Supporting him is **Louise Connell**, Group Contact Centre Operations Manager, who leads the customer communication and outbound booking teams that play a critical role in aftersales performance. **Katherine McLoughlin**, Head of Aftersales, drives the strategic vision for service excellence and customer retention across the network. On the technology front, **Chris Gensmantel**, Chief Information Officer, ensures the group’s systems and data infrastructure enable digital innovation and operational efficiency. Finally, **Kristian Tunnicliffe**, Senior Marketing Executive, bridges the connection between marketing and aftersales, ensuring campaigns are data-driven and aligned with customer needs. #### **The Challenge: Manual, Fragmented, and Time-Consuming Aftersales** Before partnering with Autoflows, LSH Auto’s aftersales operations were heavily manual, relying on spreadsheets, weekly data dumps, and disconnected systems. “Before we started using Autoflows, it was quite rough for us as a marketing function if I’m honest,” recalls **Kristian Tunnicliffe**. “We didn’t have any level of automation whatsoever. Everything was very manual for us.” From the contact centre’s perspective, the process was equally frustrating. “We were working on the basis of a weekly download onto spreadsheet, which wasn’t the most effective way of having the team work,” says **Louise Connell**. “We would download the information and extract from Mercedes-Benz and implement the data into our Excel spreadsheets and allocate those out across the team.” She continues: “By doing so, this made it incredibly difficult to manage what the team were doing day to day, look at the volume of data that we had, but also by having a weekly data dump, so to speak, would really impact our efficiencies. Towards the end of the week we would run low on leads and then we would have a boom scenario on the date that the leads were entered. It was also an extremely manual process. It was completely out of our hands how and when we manage the data and worked through the follow up calls.” For **Katherine McLoughlin**, this lack of precision created a blind spot in customer engagement: “Before it was very difficult. It was just a data pot. We managed it on Excel and we’d share that pot around. But it was really in a bit of a blind hope of we were contacting the right customers at the right time.” From the IT and strategy side, **Chris Gensmantel** saw the same issue: “The challenges we saw before working with Autoflows was we just weren’t sure we were maximizing the customers we’ve got. We’d seen problems, we’d seen issues, we knew there were certain customers that weren’t getting interactions from us.” #### “There's nothing more frustrating than calling the customer two or three months outside of a service window.” **Louise Connell** Contact Center Operations Manager LSH Auto UK That mission - to future-proof aftersales through smarter engagement - led LSH Auto to discover the Autoflows Aftersales Automation Platform. #### **The Turning Point: Choosing Autoflows** When LSH Auto began exploring new solutions, Autoflows quickly stood out as the partner who could transform how the business engaged its customers. “For me, it was the moment I saw the dashboard,” says **Chris Gensmantel**. “The moment I saw information in a clear, concise way, delivered and accessible by multiple people. With Autoflows, it’s all about everybody having visibility all of the time. So everyone’s on the same page, everyone’s looking at the same data, everyone’s sharing information. That, for me, was a light bulb moment, because business growth doesn’t come from a single person. It comes from a team of people collaboratively working together.” From the aftersales side, **Katherine McLoughlin** highlights the difference in partnership approach: “The biggest difference for me with Autoflows is that they listened, they understood what we wanted, and they were really, really happy to come on that journey with us and work together on what the future looked like for service reminders.” Vaughan agrees that Autoflows changed how they communicate: “We’re able to automatically target customers in groups via algorithms that help us reach customers at the right point in time, as opposed to more of a spray and pray approach. This is much more targeted to a customer’s unique journey.” #### “The biggest difference for me with Autoflows is that they listened, they understood what we wanted, and they were really, really happy to come on that journey with us and work together on what the future looked like for service reminders.” **Katherine McLoughlin** Head of Aftersales LSH Auto UK #### **Seamless Implementation and Support** Rolling out Autoflows across the group happened during one of the busiest times of the year, yet the process proved surprisingly easy. “The team was super efficient with helping us with any support that we needed to get the system up and running,” recalls **Louise Connell**. “We rolled out Autoflows in March, which was during our busiest period. The team at Autoflows were able to provide us with training ahead of go-live date, which was really simple and efficient.” **Katherine McLoughlin** echoes this sentiment: “One of the highlights really for me through implementation was that it just seemed very easy. A lot of the times when we’ve rolled out projects, new systems, new processes, we find that it can be quite hard and it takes a lot of input from our end. I think Autoflows took a lot of that away from us. It was really seamless and I just felt really supported throughout it, and I know the team did too.” She describes a clear “light bulb moment” early in the rollout: “I remember when we first set the first campaigns, we were a couple of months back and it was so exciting for the first couple of days seeing customers start coming through and interacting with the communication. Once those first interactions started coming in from customers, we were like, oh yeah, we are doing it now.” #### **Transforming the Aftersales Business** Since implementing Autoflows, LSH Auto has seen substantial gains in efficiency, customer engagement, and business performance across every department. “We’ve seen a huge increase in the team’s productivity and efficiencies,” says **Louise Connell**. “So much so we’re performing at a rate of 125 percent increase on our outbound bookings than what we’d done previously. They trust the data, they believe in the data, so they’re more inclined to work through it and to actively work through the outbound records.” **Kristian Tunnicliffe** adds: “It’s kind of made us operate a bit more closely internally because what it’s brought out in us as a business is it’s made us as a marketing function work a lot more closely with the aftersales function. So it’s made us almost think a bit more strategically.” From an IT perspective, **Chris Gensmantel** describes Autoflows as transformative: “With Autoflows we see it as the new hub of data because it has the ability to integrate with so many other systems that we currently use.” On the business performance side, **Vaughan Blackman** reports: “We’ve seen an increase in retail visits year on year, which is really positive. Most of the market is not growing, and we are. We’ve seen an increase in service visits as well, so scheduled maintenance, and to really encourage people to come in when they’re due with the right offers.” For customers, **Katherine McLoughlin** sees a clear benefit: “I think it’s definitely improved for the customer because we’ve really been able to fine-tune and tailor-make how we communicate with them and what we communicate with them and when.” #### "We’re performing at a rate of 125 percent increase on our outbound bookings than what we’d done previously." #### **Results at a Glance** - **125% increase** in outbound bookings - **Significant growth** in retail and MOT visits - **Double-digit growth** against national trends - **Stronger collaboration** between marketing and aftersales - **Seamless data visibility** across departments - **Tailored, customer-first communication** LSH Auto’s journey shows how intelligent automation, data visibility, and a collaborative partnership can unlock the full potential of aftersales. What began as an efficiency challenge has become a model for customer engagement and growth, powered by Autoflows. ## Customer success story: Hedin Automotive | Autoflows Source: https://autoflows.com/customer-stories/dealerships/hedin-automotive > Boost efficiency and increase bookings by 25% using Keyloop DMS data with Autoflows at Hedin Automotive. Discover how automation transformed their aftersales processes. #### Integrations Keyloop (Automaster) #### Solutions Autoflows Aftersales #### PAIN Large amount of incoming calls and too little online bookings. #### GAIN Customers' self-service percentage has increased - more direct online bookings. #### About Hedin Automotive Finland is the largest dealership group in Finland. Unlocking powerful aftersales automations with Keyloop DMS data - Hedin Automotive’s story How Finland’s leading automotive group uses Autoflows to create timely, service-first customer communication #### “Autoflows has made it easier for us to reach service customers at the right time — and a much larger share of them we can now direct into the online booking channel.” Eetu Raunio, Head of Marketing & Digital, Hedin Automotive #### About Hedin Automotive Hedin Automotive represents **nine automotive brands across 15 locations and 21 service points** throughout Finland. The group provides “all services related to car sales, maintenance, and repair,” explains **Eetu Raunio**, Head of Marketing and Digital. Recently, Hedin Automotive has been in the midst of a major transformation — transitioning from Laakkonen to Hedin Automotive — and customer communication has been a key focus during the rebranding. “Our customer communication has focused a lot on informing customers about the brand change, that we’ve become Hedin Automotive instead of Laakkonen,” says Raunio. #### The Challenge As a multi-location dealership, Hedin Automotive wanted to modernize how it engaged with aftersales customers. The goal: ensure every message felt personal, timely, and valuable — something customers would “perceive more as a service than as marketing.” At the same time, the team wanted to make **online service booking** the go-to experience for customers while freeing up service staff to focus on tasks that truly needed their attention. “The significance of online booking for us is extremely important,” Raunio explains. “The more we can improve customers’ self-service rate, the more we can free up our staff to serve them better in situations where customers can’t serve themselves.” #### The Solution Hedin Automotive implemented **Autoflows integrated with the Keyloop DMS**, automating its customer communication and service invitation process. With Autoflows, the marketing team can centrally manage all service reminders — while still giving each workshop the ability to engage its own customers locally. “Autoflows allows us to centrally send service invitations and increase the customers’ level of self-service,” says Raunio. “But we’re not always tied to centralized activity — each workshop can still contact potential customers directly through Autoflows when needed.” This ensures that all communication to service customers is “above all, timely and takes place in the right channel.” #### The Impact Since implementing Autoflows, Hedin Automotive has seen a tangible shift toward more digital, efficient, and customer-centric service communication. - **More online bookings and increased service revenue:** “A larger number of people now book services independently and at the right time.” - **Increased efficiency:** The automation “doesn’t really burden our workshop staff — other than on the execution side, and that’s really the whole idea.” - **Smarter communication:** “Autoflows has made it easier for us to reach service customers at the right time.” #### In Their Words #### “Autoflows has transformed our customer communication. It’s easier to reach service customers at the right time, and more of them now move to our online booking channel.” #### Why It Matters For Hedin Automotive, automation isn’t just about efficiency — it’s about customer experience. By combining Autoflows with their Keyloop DMS data, the team delivers communication that customers value as part of their ownership journey. The result: **timely, personalized, and service-first experiences** that strengthen customer loyalty — while giving Hedin Automotive’s staff the freedom to focus where it matters most. ## Discover How Van Mossel Streamline Aftersales Operations | Autoflows Source: https://autoflows.com/customer-stories/dealerships/van-mossel > Discover how Van Mossel streamlined operations, enhanced aftersales, and increased lead quality with Autoflows. #### Integrations Keyloop (Autoline) #### Solutions Autoflows Aftersales #### PAIN Van Mossel spent hours daily finding aftersales follow-up opportunities. #### GAIN Autoflows eliminated manual work, increasing lead conversion by 10–20%. #### About Leading European automotive group, operates six Danish dealerships. In the competitive world of car dealerships, efficiency and customer experience are everything. Van Mossel, a leading dealership group in Denmark, understood this well. Their previous way of managing aftersales leads, reliant on manual processes and tedious Excel sheets, created bottlenecks and resulted in unqualified leads. #### Customer Background Van Mossel, a leading dealership group in Denmark, faced a common challenge: managing aftersales leads manually using spreadsheets, which created bottlenecks and resulted in unqualified leads. With multiple brands and a complex booking system, the dealership needed a solution to improve efficiency, lead quality, and the customer experience. #### The Solution Van Mossel implemented Autoflows, integrating directly with their Keyloop DMS to track booking conversion in real time. Autoflows transformed their aftersales process by: - **Eliminating manual list creation:** Automated prioritised call lists replace tedious Excel spreadsheets - **Reducing online booking dropout:** Agents can follow up with customers who abandon online bookings - **Improving lead quality:** Customers who engage with service reminders are automatically identified as high-priority - **Consolidating communications:** Multiple service needs can now be addressed in a single call By streamlining internal processes and improving customer engagement, Autoflows enabled Van Mossel to operate more efficiently and strategically. #### The Results The impact of Autoflows was clear and measurable: - **10% increase in qualified leads:** Customers who interacted with service reminders were more likely to convert - **Enhanced efficiency:** Call centre agents no longer waste time sorting leads manually and can focus on high-value interactions - **Better customer experience:** Customers are contacted at the right time and can manage bookings more easily - **Data-driven insights:** Consolidated customer history allows the dealership to make informed sales and aftersales decisions Autoflows helped Van Mossel navigate the complexity of booking systems, improved the customer journey, and freed up resources to focus on high-impact tasks. ## Customer success story: Bolands Waterford| Autoflows Source: https://autoflows.com/customer-stories/dealerships/bolands-waterford > Bolands Waterford boosts aftersales efficiency with Autoflows, enhancing revenue, customer satisfaction, and operational synchronization across BMW, Mini, Citroën, and Hyundai brands. #### Integrations Dracar+ (Keyloop) #### Solutions Autoflows #### PAIN Struggled to manage aftersales leads and follow up on deferred work. #### GAIN Automated deferred work follow up, ensuring all amber opportunities are chased up. #### About Multi-franchise dealership with BMW, Mini, Citroen and Hyundai Robert Tyrrell, Aftersales Manager at Bolands Waterford, shares how Autoflows streamlined their multi-franchise dealership's booking process, leading to substantial growth in revenue, customer throughput, and satisfaction. #### Customer Background Bolands, a multi-franchise dealership in Waterford, Ireland, represents BMW, Mini, Citroën, and Hyundai. With a high volume of warranty work, recall campaigns, and retail servicing requests, the dealership faced challenges in managing incoming bookings efficiently. #### The Solution Bolands implemented **Autoflows** to automate and streamline their aftersales operations. Key benefits include: - **Campaign and workflow management:** Multi-franchise campaigns can be launched and tracked in a single platform, allowing the team to monitor live campaigns, response rates, capture rates, and conversions - **Customer retention:** Automated six-month reminders and other bespoke campaigns improved retention, particularly for new car customers - **Operational efficiency:** Service and booking advisors save time as the system runs continuously in the background, eliminating repetitive manual follow-ups - **Data-driven insights:** Teams can see campaign performance in real time and make informed decisions to drive bookings and revenue #### The Results Since adopting Autoflows, Bolands has seen **substantial growth** in: - Revenue and aftersales bookings - Customer throughput and satisfaction - Retention rates for new and returning customers Autoflows provides **a robust, transparent, and efficient system** that frees staff to focus on high-value customer interactions while ensuring no booking or campaign is missed. ## Customer success story: Toveks Bil | Autoflows Source: https://autoflows.com/customer-stories/toveks-bil > Discover how Toveks Bil enhanced efficiency and reliability with Autoflows, moving from manual processes to automated workflows across 17 locations. #### Integrations Keyloop #### Solutions Autoflows Aftersales #### PAIN Manual follow-ups drained time and focus. #### GAIN Automation streamlined workflows and improved communication. #### About Toveks Bil has 18 Swedish locations and dealer contracts with VW, Audi, SEAT, Skoda, and Scania. Toveks Bil streamlined its multi-location operations with Autoflows, moving from manual, time-consuming follow-ups to automated reminders and easy onboarding. Arlo Lacabanne says the plug-and-play system quickly simplified workflows and improved customer communication. #### Customer Background Toveks Bil operates across 17 locations, managing a high volume of workshop tasks and customer interactions. Before adopting Autoflows, the team faced challenges in getting started with new systems. According to Arlo Lacabanne, Head of Aftersales employees were initially unsure how to find the time to follow up with customers before visits due to manual work in Excel sheets while also dealing with several other tasks. #### The Solution Toveks implemented Autoflows to tackle these challenges and streamline operations. Arlo describes the system as “unproblematic, plug-and-play,” allowing the team to start quickly without major technical hurdles. The onboarding process was flexible and efficient. Staff attended short 20–30 minute training sessions with Jakob and Ellen, which were enough to learn how to navigate the dashboard, access key features, and manage customer notifications. Autoflows now automates repetitive tasks, including sending workshop reminders, generating daily updated follow up lists, tire change invitations, ensuring messages always reach the right person at the right time. By centralizing information and automating routine communication, Autoflows helps the team focus on high-value activities, rather than spending time manually tracking tasks or reaching out to customers in time consuming processes. #### The Results Since implementing Autoflows, the team has experienced significant improvements in workflow efficiency and operational reliability: - Smooth, plug-and-play system startup - Rapid onboarding and adoption by staff with minimal training - Automated customer notifications and timely reminders - Improved efficiency in customer follow up #### “The system was completely plug-and-play, it just started working. Even though the team was a bit unsure at first, Autoflows immediately simplified our workflows and made managing tasks much easier. ” Arlo Lacabanne Aftersales Manager Toveks Bil Autoflows has enabled Toveks to simplify multi-location workflows, improve staff efficiency, and ensure consistent customer communication. While the system already delivers measurable results, Arlo and the team see further potential to unlock even more efficiency and value in the future. ## Customer success story: Audi Gladsaxe | Autoflows Source: https://autoflows.com/customer-stories/oems/audi-gladsaxe > How Audi Gladsaxe transformed its customer experience with Autoflows, connecting sales and service and lifting bookings and satisfaction. #### Integrations Customized enterprise integration #### Solutions Customized enterprise solution #### PAIN Inconsistent processes and limited clarity on how to improve performance. #### GAIN Clear guidance helps the team work consistently, meet OEM standards, and see results. #### About Audi Gladsaxe, part of Semler, represents Volkswagen Group brands in Denmark. ### Leading behavioral change Too often, inaccurate processes founded in the wrong metrics lead to failing initiatives. Leading behavioral change requires a focused effort, directed towards simple yet key processes known to have an impact. To focus efforts, Autoflows assisted Audi Gladsaxe in prioritizing processes throughout the customer journey. Prioritizing correctly has helped implement fundamental processes that are targeted towards significant customer touchpoints. Employees are provided with clear guidelines that aim to integrate the criteria for a successful customer experience into the daily running of the workshop. Now employees repeatedly execute on crucial customer touchpoints, and successfully meet customer expectations. #### "We have partnered up with Autoflows to make sure that we bring more ownership into the process. We need to guide the dealers with analytics and insights on how to deliver a 5-star experience every single time." **Poul Erik Skjerning Røgilds** Former Head of Aftersales Audi Denmark ### Employee motivation – a key driver With the fundamental processes in place, the Audi Gladsaxe leadership quickly noticed a shift in motivation among the employees. The system provided by Autoflows displays the effect of every individual employee’s work. This enables employees to target their efforts based on a clear measure for success. Now, employees are able to work confidently and with a clear sense of direction, which has proven to be a driver for increasing motivation. As a result, employees put an increased amount of pride into their work, due to seeing the direct value of their efforts. In addition, the leadership puts great effort into creating a supportive and motivating working environment. A primary focus was to create structure by assigning areas of responsibility to each individual employee. Thoroughly communicating expectations has made employees take greater responsibility for their work whilst also encouraging each other. A positive internal dialogue has additionally been established, by increasingly including employees in decision-making processes. This has prevented new initiatives from failing, as they no longer seem distant to the employees. Instead, employees assist the leadership in developing initiatives targeted towards improving the customer experience. #### "Before we could not perform according to factory requirements. Now we are aware of what exact actions need improving on, so we can reach our goals." **Mads Peter Kierulff** Service Manager Audi Gladsaxe ### Targeting initiatives across the customer journey Many dealerships continuously face the challenge of losing customers, due to a lacking integration between the sales and service department. The divide between departments often prevents long-term initiatives from being carried out across the customer journey. In order for customer loyalty to span across a longer period of time, both the sales and service department must participate in customer-retention efforts. At Audi Gladsaxe focus has been aimed at handing over customers between the sales and service department. And so, integrating departments will essentially bring Audi Gladsaxe closer to creating customers for life. Another key aspect to Audi Gladsaxe’s success has been investing in customer follow-ups. Putting follow-ups into system helps Audi Gladsaxe reduce major customer pain-points and any uncertainty that potentially could impact the overall customer experience. When following up on workshop visits, Audi Gladsaxe can ensure customers that all necessary work has been thoroughly diagnosed and repaired. Also, follow-ups allow an immediate response to potential issues, which both reduces negative feedback and leads to excelling customer satisfaction. This has major beneficial outcomes, as reaching customers outside of the dealership can led to increased customer loyalty. Today, the collaboration continues to support the significant increase in the customer satisfaction and the strong results delivered by Audi Gladsaxe. ## Customer success story: Din Bilpartner - Kvik Center Randers | Autoflows Source: https://autoflows.com/customer-stories/workshops/kvik-center-randers > Discover how Autoflows reduces phone calls and automates bookings for workshops, enhancing efficiency and customer satisfaction. #### Integrations E-conomic #### Solutions Autoflows Aftersales #### PAIN Reducing number of phone calls in a large independent workshop. #### GAIN Autoflows let customers book online, cutting incoming calls by 25%. #### About A member of Din Bilpartner, a chain of independent workshops in Denmark. Interview with Jakob Kahr, Owner of Kvik Center Randers (Denmark) #### "Before we had Autoflows, we received around 300-350 daily phone calls on a busy day. Now we have reduced our incoming phone calls by 20-30% because more people are booking online. It’s definitely a big help in our day-to-day activities.“ Jakob Kahr Owner Kvik Center Randers Jakob uses Autoflows to minimize manual processes and automate booking reminders. Autoflows is connected directly to Jakob's e-conomic data and analyzes repair codes and invoice data to intelligently identify and contact relevant customers. ## Customer success story: Werksta | Autoflows Source: https://autoflows.com/customer-stories/werksta > Discover how Werksta transformed customer relationships and boosted satisfaction by automating customer recovery with Autoflows, winning back lost clients effectively. #### Integrations Winassist #### Solutions Autoflows Aftersales #### PAIN Manual customer follow-up and lost sales from customers choosing other workshops #### GAIN Winning back lost customers through reliable automation while improving overall customer satisfaction #### About Premium Automotive Workshop chain in Sweden leading industry development through customer excellence. Werksta is a P remium Automotive Workshop chain in Nacka, Sweden with a mission to lead the industry's development and set a good example. The workshop has observed a significant shift in customer behavior: vehicles are kept for longer periods, and customers are increasingly shopping around with non-authorised garages before returning to their preferred workshop. #### Customer Background As Service Manager Anders Jernheim explains, "For Werksta, the customer relationship is a vital part of the business. We saw there was a need to fill a gap with customers who are looking at other workshops – so called "**lost customers**." The challenge was identifying and re-engaging these customers efficiently without relying on outdated manual processes. #### The Solution To close this gap, Werksta turned to Autoflows to automatically identify and re-engage lost customers - replacing the manual calling and list-keeping that had made the process slow and inconsistent. Rather than relying on staff to track down customers who hadn't returned, Autoflows detects them in the systems Werksta already uses and triggers automated outreach at the right moment. Because many customers now keep their cars far longer and try non-authorised garages in between visits, timing that re-engagement well is what turns a "lost" customer into a returning one. The messaging is clear and easy to act on, with online scheduling and upselling built directly into the booking flow - so a recovered customer can go from message to confirmed appointment without friction, and without adding workload for the service team. #### The Results Since implementing Autoflows, Werksta has experienced significant improvements in customer recovery and satisfaction: - Automatically **win back one in six lost customers** - Eliminating **manual customer calling**and list management - Streamlined booking process with **online scheduling** and add-ons - **High customer satisfaction** with clear, easy-to-use messaging #### “And in the results, we can see that we’re winning back every sixth customer with the help of Autoflows. This is part of moving forward into the future and, above all, continuing to maintain good profitability and high customer satisfaction. ” Anders Jernheim Service Manager Werksta Looking ahead, Werksta is exploring additional Autoflows modules to further optimize their operations. Anders notes: #### “We're also looking at other modules that Autoflows offer, because we want to take advantage of the new features they've got, so we can develop our business in the best possible way. We see huge potential in taking things further." ## Customer success story: Schneider Electric | Autoflows Source: https://autoflows.com/customer-stories/enterprise/schneider-electric > Discover how Schneider Electric enhanced its strategic decision-making and market positioning through in-depth customer and market analysis, leading to significant growth opportunities and improved customer service. #### Integrations Customized enterprise integration #### Solutions Customized enterprise solution #### PAIN Complex sales structure and unclear customer differentiation. #### GAIN Autoflows helped define value proposition and identify growth opportunities. #### About Schneider Electric is a global energy optimization specialist operating in over 100 countries. For Schneider Electric the road to customers goes through several indirect units: distributor, dealer and end user. The market is complex, and knowledge and trust play a vital role in choosing a partner. Schneider Electric is a global company that, among other things, runs complex data centers for a wide range of large Danish companies. Schneider Electric Denmark inculdes Lauritz Knudsen, which is Denmark’s leading company within electrical material and solutions for data and communication. ### The challenge To strengthen the decision-making basis for future investments and strategies, Schneider Electric contacted ag analytics. The partnership obtained significant strategic influence by designing Schneider Electric’s Customer Value Proposition (CVP) and customer strategy, including prioritization of initiatives and resources. The central questions included, for example: - How large is our market share? - What is the potential of the customer base and how do we most effectively realize it? - What makes Schneider Electric unique seen with the customers’ eyes? - Which focus areas are the most important to achieve increased differentiation? ### The approach To ensure a deeper understanding of value creation as well as obtain the nuances in the understanding of the market, customers and competitors, ag analytics carried out a set of in-depth interviews. First we interviewed internal employees and then 20 selected customers. The in-depth interviews were instrumental in ensuring relevance and precision in the two larger quantitative analyses that afterwards were carried out with dealers and end users respectively. ### The result With the analysis in hand, it is clear what makes Schneider Electric unique and where the large opportunities for market consolidation and growth are. The analysis includes a road map to a winning value proposition, and it uncovered market share and growth potential on both the segment and customer level. It is clear that Schneider Electric’s large customers not only represent the largest profits, but also a very large unexploited potential. Due to the complexity of its solutions, the company’s knowledge, service and counseling are of significant importance to customers. Personal and strategic sales is more important and defining than price. According to customers, Schneider Electric already has some of the market’s best products, which also is reflected in its premium prices. The analysis shows that service and counseling are crucial parameters of competition, and Schneider Electric has the potential to sharpen both. It is therefore obvious to increase the investment in strategic account management aimed at large customers. Schneider Electric can profitably increase its investments in obtaining and maintaining a position as “best in class” when it comes to service and counseling. There is great willingness to pay premium for best-in-class service and counseling due to the complexity of products and solutions. ### About Schneider Electric Schneider Electric is a global specialist in energy optimization and –steering in more than 100 countries. The company helps people and organizations get the most out of their energy. Schneider Electric is, among other things, leading within energy and infrastructure, industry and production, building atomization, data centers, and networks as well as solutions for private residences. Schneider Electric employs 150,000 people and has an annual turnover of 24 billion Euros. Schneider Electric Denmark A/S employs 1,000 people divided in sales offices in Ballerup, Herlev, Aarhus and Odense as well as development centers in Birkerød and Ballerup, a factory in Ringsted, and an IT development center in Kolding. ## Dealer Customer Stories: Aftersales Results | Autoflows Source: https://autoflows.com/customer-stories > How dealers and workshops in the UK, the Nordics and Italy use Autoflows to win more service bookings, cut manual work and keep customers coming back. ### Learn What Top Automotive Players Are Doing Differently #### (UK) Driving Aftersales Growth Through Data, AI and Partnership AutoFlow transformed LSH Auto dealerships by boosting retail and service visits, improving team collaboration, and driving a 125% increase in outbound bookings in just six months. Read The Article #### (IT) Luxury Meets Automation: How Merbag Boosted Aftersales Revenue and Experience Merbag transformed its aftersales operations with Autoflows, automating customer communications and boosting efficiency, lead quality, and customer satisfaction. #### (UK) Automating Engagement: The Story Behind Eden’s Aftersales Turnaround Ian Simpson, Aftersales Operations Director at Eden Motor Group, explains how Autoflows automated service reminders, boosted conversions, and reduced manual work across all sites. #### (FI)Service, Not Spam: How Hedin Automotive Finland Humanized Aftersales Communication Before Autoflows, Hedin Automotive struggled to keep customer communication personal at scale. Now, automation works like a service touchpoint — strengthening loyalty and driving measurable growth. #### (NO) Efficiency in Motion: Inside Volvo Car Stor-Oslo’s 150% Aftersales Uplift Volvo Car Stor-Oslo was slowed by manual service follow-ups. By automating customer reminders with Autoflows, technicians could focus on service, leading to a 150% increase in booking conversions. #### (SE) How J Bil Doubled The Number of Online Bookings JBIL streamlined aftersales with Autoflows, centralizing customer data and automating service reminders. This reduced manual work, improved follow-ups, and allowed staff to focus on serving customers more efficiently. - [Show all](https://autoflows.com/customer-stories#listings) - [Dealership](https://autoflows.com/customer-stories/tag/dealership#listings) - [Enterprise](https://autoflows.com/customer-stories/tag/enterprise#listings) - [OEM](https://autoflows.com/customer-stories/tag/oem#listings) - [​​Workshops](https://autoflows.com/customer-stories/tag/workshops#listings) Finland ​​Workshops ### How RJV Autohuolto Streamlined Bookings and Freed Its Team's Time Customer Background For RJV Autohuolto Oy, a multi-brand repair shop in Herttoniemi,... ### How Mynä-Auto Reduced Workload and Kept Customers Coming Back Customer Background Founded in 1975 as an auto parts store, Mynä-Auto OY added a workshop... Italy Dealership ### How to win back one in four lost customers without taking on any new staff The context Autoindustriale Mobility Group is one of the best-organised companies in... Sweden ### How Werksta strengthened customer relationships Werksta is a Premium Automotive Workshop chain in Nacka, Sweden with a mission to lead... United Kingdom ### How LSH Auto Increased Service Bookings by 125% Using the Autoflows Aftersales Automation For LSH Auto UK, one of the country’s leading Mercedes-Benz and BYD retailer groups,... ### Automating Engagement: The Story Behind Eden’s Aftersales Turnaround This UK dealership group replaced a manual in-house system with Autoflows Enterprise,... ### Luxury Meets Automation: How Merbag Boosted Aftersales Revenue and Experience Customer Background For Merbag, Europe’s largest Mercedes-Benz showroom, aftersales is a... Norway ### How Bilservice Skedsmo & Lillestrøm Boosted Workshop Efficiency Bilservice Skedsmo & Lillestrøm streamlined operations by implementing Autoflows, an... ### How Toveks Bil improved workflow efficiency and operational reliability Toveks Bil streamlined its multi-location operations with Autoflows, moving from manual,... [Load more posts](https://autoflows.com/customer-stories/page/2) [Get an intro](https://autoflows.com/demo-booking) # Company ## About Autoflows: AI Aftersales Platform for Dealers Source: https://autoflows.com/about-us > Autoflows is a Copenhagen-based company building AI-powered aftersales software for car dealerships across Europe. Meet the company and its mission. We empower OEMs and dealerships to turn data into action — predicting, automating, and personalizing the aftersales journey through our AI-powered data engine Our purpose ### Drive impact and results We are on a mission to empower automotive players across the value chain with plug-and-play automation and predictive action plans that drive customer loyalty and growth. We deliver on this mission by drawing on our decade-long experience in automotive, our roles as pioneers of the aftersales transformation, and focus on creating impact. TOUCH Mission To empower automotive businesses with plug-and-play automation and predictive action plans that boost loyalty and growth. Vision Make aftersales the source of profitability for dealerships. Values We build strong partnerships through curiosity and collaboration. By staying open-minded and asking the right questions, we uncover opportunities that drive meaningful impact for our customers and partners. We call it 'obsessed about customer impact'. Our Story ### Transforming the automotive industry Founded as a consulting firm in Copenhagen, Denmark in 2009, Autoflows became an auto-tech firm in 2019. Transforming from consulting to SaaS has been central to our perspective on how to create impact while maintaining customer centricity. Autoflows is now live in **more than 15 European countries**. We work with more than **1400 dealerships**, **400 workshops** and **1100 brand outlets**. We continue to be dedicated to bringing value to the automotive industry through highly innovative digital solutions. **More than 3 million customers** in Europe have booked their service through Autoflows. **Getting the job done** We firmly believe that we are here to solve and complete jobs in the automotive industry. We do this through partnerships and close collaboration with our customers. We stay on top of the automotive agenda with **thought leadership** and create impact through meaningful and profitable solutions. ### Meet the Team More than **50 colleagues** from **15 nationalities** work together to create the best and most impactful solutions for the automotive industry. From Sales to Customer Succes and Product and Engineering teams, we take great pride in collaborating with our customers to create impact and solve problems. Mar Ortiz - Spain "I love working at Autoflows because I help dealerships in Spain be profitable and more digital." Alexander Wedén - Denmark "It is rewarding to help customers use Autoflows and see them benefit from the automations." Clément Boulanger - France "As an engineer, I enjoy ensuring that data flows and automations are running smoothly for our customers." Axel Graeser - Australia "Taking the lead on our UK & Ireland expansion has been an incredible journey. Working side-by-side with dealerships, I’ve seen first-hand how transforming ideas into results really matters. It’s the meaningful impact we bring to our partners that drives me each day." See the company reel Our Success ### Awards and recognition In 2024 we partnered up with the **leading** **B2B software investor in the Nordics**, **Monterro**, who became our majority owner. In 2023, we received our fifth consecutive **Børsen Gazelle**, a prestigious prize presented to the fastest-growing businesses in Denmark. Since 2021, we have been obtaining certifications and partnerships with Dealer Management Systems. Starting off our first certification with Keyloop, we currently unlock data through **27 DMS partnerships.** We take great pride in **data security** and in maintaining our compliance every year with **ISAE3000 and SOC 2**accreditations. Our solution, Autoflows, powers 1500+ car dealers in more than 15 European countries.. ### OUR OFFICE Højbro Plads 10 1200 Copenhagen Denmark info@autoflows.com +45 7020 1075 ## Our Team: The People Behind Autoflows Source: https://autoflows.com/team > Meet the Autoflows team: the people in Copenhagen and across Europe building AI-powered aftersales software for car dealerships. Meet the people behind Autoflows ### MEET OUR AMAZING TEAM - Management - Sales - Customer Success - Marketing - Support - Engineering - Finance TOUCH Nicholas Malcolm Managing Director & Partner Nicholas Malcolm Managing Director & Partner Kasper Lykke Pedersen Partner Kasper Lykke Pedersen Partner Marc Bauer Marc Bauer Partner Michala Røder Director of Operations Michala Røder Director of Operations Robin Joldersma Head of IT Operations & Compliance Robin Joldersma Head of IT Operations & Compliance Haris Jahic CFO Haris Jahic CFO Kent Richard Bråthen Head of Market Denmark & Norway Kent Richard Bråthen Head of Market Denmark & Norway Stian Hoff Berg Commercial Manager – Denmark DK phone number: +45 42 32 63 71 NO phone number: +47 478 80 086 Stian Hoff Berg Commercial Manager – Denmark Jakob Burestedt Commercial Manager – Sweden Jakob Burestedt Commercial Manager – Sweden Davide Bonavida Commercial Manager – Italy Davide Bonavida Commercial Manager – Italy Nick Goalding Commercial Lead - UKI Nick Goalding Commercial Lead - UKI Joel Räsänen Commercial Manager - Finland Joel Räsänen Commercial Manager - Finland Manuel Montal Martinez Commercial Manager – Spain Manuel Montal Martinez Commercial Manager – Spain Christian Seehusen Head of DACH Christian Seehusen Head of DACH Nicolas Salmon Associate Partner – France Nicolas Salmon Associate Partner – France Jeroen Kamer Associate Partner – BeNeLux Jeroen Kamer Associate Partner – BeNeLux Morten Westby Associate Partner – Sweden Morten Westby Associate Partner – Sweden Reiko Lahe Associate Partner – Baltics Reiko Lahe Associate Partner – Baltics Iben Bendtsen Madsen Head of Customer Success Iben Bendtsen Madsen Head of Customer Success Olivia Smith Jensen Customer Success Manager – Denmark Olivia Smith Jensen Customer Success Manager – Denmark Emma Spring Larsen Customer Success Consultant – Denmark Emma Spring Larsen Customer Success Consultant – Denmark Mia Hem Customer Success Manager – Norway & Italy Mia Hem Customer Success Manager – Norway & Italy Ellen Holst Customer Success Consultant – Sweden Ellen Holst Customer Success Consultant – Sweden Isa Börger​ Isa Börger​ Customer Success Consultant – Sweden Mar Ortiz Customer Success Consultant - Spain Mar Ortiz Customer Success Consultant - Spain Paolo Maria Sacco Customer Success Manager - Italy Paolo Maria Sacco Customer Success Manager - Italy Michael Gravgaard Hägele Customer Success Manager - DACH Michael Gravgaard Hägele Customer Success Manager - DACH Artturi Antola Customer Success Consultant - Finland Artturi Antola Customer Success Consultant - Finland Julius Juhl Associate Consultant, Customer Success Julius Juhl Associate Consultant, Customer Success Rasmus Andreasen Marketing Operations Specialist Rasmus Andreasen Marketing Operations Specialist Oskar Dawid Radka Design & Marketing Specialist Oskar Dawid Radka Design & Marketing Specialist Robin Andrew Joldersma Head of Support Operations & Compliance Robin Andrew Joldersma Head of Support Operations & Compliance Alexander Stub Michelsen Customer Service Associate Alexander Stub Michelsen Customer Service Associate Vilde Riise Hamre Vilde Riise Hamre Customer Service Associate Jhéssica Carvalho Jhéssica Carvalho Customer Service Associate Santtu Saapunki Product Owner - Data Santtu Saapunki Product Owner - Data Maz Katinas AI Product Lead Maz Katinas AI Product Lead Jakob Hauerberg QA Engineer Jakob Hauerberg QA Engineer Kasper Krüth Larsen Configuration Engineer Kasper Krüth Larsen Configuration Engineer Oskar Riewe-Perła Data Scientist & Technical Lead Oskar Riewe-Perła Data Scientist & Technical Lead Clément Boulanger Data Engineer Clément Boulanger Data Engineer Andreas Bagger Nielsen Andreas Bagger Nielsen Data Engineer Marek Duczkowski DevOps Marek Duczkowski DevOps Andrei Cobzaru Backend Engineer Andrei Cobzaru Backend Engineer Lysandros Mavropoulos Lysandros Mavropoulos Data Engineer János Máté János Máté Data Engineer Arminas Kurlianskis Arminas Kurlianskis Data Engineer Lasse Agner Finance Lead Lasse Agner Finance Lead ## Careers at Autoflows: Join Our Automotive AI Team Source: https://autoflows.com/career > Explore career opportunities at Autoflows, where innovation meets automotive technology. Join a diverse team and shape the future of the industry with us. Ready to join a growing company and accelerate your career? About Us ### Who we are Are you passionate about automotive technology, data and customer experience? Do you want to be part of a team that is shaping the future of the automotive industry? If so, you might be the perfect fit for Autoflows. We are an **international team**of ambitious, curious and data-driven individuals committed to leading the way in a shifting automotive industry. Together we represent over **15 different nationalities**, and we keep on growing! Read on to learn more about us and our current job openings. Thought leaders ### Leading in the automotive industry We are an auto-tech firm based in **Copenhagen, Denmark**, specialized in maximising customer retention in the automotive industry with AI prediction. Our platform, Autoflows, **unlocks the full potential of aftersales data** - driving higher service revenue, reducing manual work, and enabling smarter upselling. We are **thought leaders** in the automotive industry, developing solutions that drive profitability in a pressured industry. Autoflows powers 1500+ dealerships, workshops and OEMs across 15 European countries. How we work ### Join a growing company Working for **Autoflows**means joining a growth and scale-up journey. We are curious about creating impact for our customers and in the industry in general. We take action on solving jobs by collaborating seamlessly across teams. - Make a real impact in the automotive industry - Grow your skills and career in a high-growth SaaS company - Join a sociable team with quarterly team events, monthly breakfasts and Friday bars - Work with a highly international team of 15 nationalities - Office in the heart of Copenhagen Work with us ### Unsolicited application Are you interested in joining our team and bringing your unique skills and talents to a position that we may not have envisioned yet? Then send us an unsolicited application at hr@autoflows.com You can also check out our **Open roles** by going to the section below. **Hiring process** We believe in a transparent and collaborative hiring process: - Meet and greet with manager (online or in person) - Interview with manager + a team member - Case-based interview - Final talk Join Us #### Want to know about our Open roles? If you are interested in joining us, please check out our current openings below and submit your application online. We look forward to hearing from you! [Go to page](https://thehub.io/startups/ag-analytics-3) A Growing Team ### Meet our Colleagues # Optional ## Autoflows Blog: Automotive Aftersales and CX Insights Source: https://autoflows.com/blog > Here’s what’s new and relevant in Automotive ### What’s new and relevant in Automotive ### Customer First. Hype Last AI doesn't change the game for aftersales - efficiency, retention, and margin do. A closer look at what actually separates working AI from hype: why messy data trips up more rollouts than the technology itself, what makes a booking different from just another lead, and why retention is the real business case all along. Read The Article #### From Busy to Profitable - Autoflows Summit 2026 Thirteen speakers and a room full of aftersales directors and dealer principals spent a day in Copenhagen. The question on the table was simple: how much aftersales revenue is walking out the door, and why can't most dealers put a number on it? Listen to the Podcast #### Navigating Automotive Trends: Aftersales, Customer Retention & Profitability In our latest Autoflows podcast, we explored the challenges and opportunities dealerships face today, especially regarding profitability, efficiency, and the evolving role of AI in aftersales. Watch the Podcast #### The need for personalisation - blending human and AI smart aftersales Why personalised service is vital to good customer outcomes and loyalty in the dealership model. Much has been written about the demise of the car dealership, the redundancy of a distribution model that... ### Inbound and Outbound AI in Automotive: How to Make It Work For years, automation has helped dealerships become more efficient - with appointment reminders, marketing emails, and follow-up messages running in the background. But as customer expectations evolve... #### The story of Autoflows From one desk in Copenhagen to a growing community across Europe, Autoflows has redefined how automotive aftersales teams work. Built by a 55-person team representing 15 nationalities, Autoflows helps dealerships save hours, grow service revenue, and reconnect with customers. ### Podcast: AI is not the Strategy. Closing the Retention Gap in Automotive Aftersales is. AI is not the Strategy. Closing the Retention Gap in Automotive Aftersales is. A... ### The Data You Think You Have - A conversation in Copenhagen What two visitors from England found in Copenhagen. Nicholas, CEO of Autoflows, joined by... ### Customer First, Hype Last +50,000 AI outbond and Inbound calls down the road. What have we learned? Fifty thousand... ### From busy to profitable - Autoflows Summit 2026 On 20 May 2026, thirteen speakers and a room full of aftersales directors and dealer... ### The Retention Gap Podcast In our latest Autoflows podcast, Paul Bennett, automotive advisor with over 25 years of... ### Die Kundenbindungs - und Umsatzlücke 2026 Executive Summary Aftersales steht vor einem strukturellen Wandel, nicht vor einer... ### The Retention Gap: Why the customers you lose today cost you revenue for years Executive Summary Aftersales leaders are facing a structural shift, not a temporary... ### Check-In: Your most overlooked profit opportunity for 2026 After talking to over 1,500 dealers across Europe across their upselling process, one... ### Navigating Automotive Trends: Aftersales, customer retention & profitability In our latest Autoflows podcast, we were joined by René Tønder, Owner and CEO of AutoInc,... [Load more posts](https://autoflows.com/blog/page/2) Industry insights **WEBINARS** #### Register for our Upcoming Webinar ### Vocie AI - Inbound & Outbound **2nd September, 2:00-2:45PM** We go through the frame work from our new AI guide, and look at how two real dealership groups are running it. [Register now](https://tf32j.share.hsforms.com/2NoqrlhDbQgy9iZkeZpK2dA) **WHITEPAPERS** #### Read our Latest Whitepaper ### Can You Trust AI to Work for Your Automotive Retail Business? [download now](https://autoflows.com/resource-hub/can-you-trust-ai-to-work-for-your-autoretail-business) [Get an intro](https://autoflows.com/demo-booking) ## Aftersales Whitepapers and Reports | Autoflows Source: https://autoflows.com/resource-hub > Whitepapers, ebooks, reports and videos on automotive aftersales, customer retention and AI for dealerships from Autoflows. ### In-depth insights on the future of automotive #### AI is Not The Strategy, Closing The Gaps Is The retention gap is the one that compounds and most dealers never see it going. Here's what it costs, and how the data underneath your DMS decides whether you close it. Get the eBook ### Can You Trust AI to Work for Your Automotive Retail Business? 2 50,000+ AI calls in. What we've learned across UK, Germany, and the Nordics. ### The Retention Gap Report 3 How 559 European dealerships are navigating margin pressure, digital transformation, and... ### The European Automotive Market 4 There is a huge unmet potential lying in the details which really matter. To unlock this... ### Profitability Crisis in Auto Retail – What Can Dealers Do? 5 Margins on new cars are under pressure. Selling used vehicles is becoming increasingly... ### 5 steps to kickstart your digital aftersales journey 6 Unlock your dealership’s digital potential. 5 Steps to Kickstart Your Digital Aftersales... ### Five automotive insights that will boost your CX scores 7 The automotive industry has changed faster than ever — driven by the pandemic and rapid... ### What really matters in the automotive customer journey 8 Industry insights **WEBINARS** ### Explore our Upcoming Webinars We always have a lot of exciting Upcoming Webinars - Click here and see which ones that is coming up [Go to page](https://autoflows.com/automotive-events) **BLOG** ### Read our Latest Blog Posts Discover all our exciting Blog Posts and learn more about all the different market trends [Go to page](https://autoflows.com/blog) [Get an intro](https://autoflows.com/demo-booking) ## Aftersales Webinars and Events | Autoflows Source: https://autoflows.com/automotive-events > Live and on-demand webinars for car dealers on aftersales retention, AI and upselling, in English and other European languages, plus the Aftersales Summit. ### Join our live and on-demand events to stay updated about new trends in automotive #### From busy to profitable Join this webinar with the 10 findings from our 2026 Aftersales Summit and discover what affects profitability and retention: wrong service dates, unanswered calls, lapsed customers, losing aging vehicles. **16 June - 18 June 2026 | 10 Local Markets** Register now! #### Automotive Aftersales Summit The automotive profitability crisis has one answer: aftersales retention. 74% of dealer groups don't know what they're losing. This is the day you find out - and leave with a plan to fix it. **100+ aftersales leaders | 13 speakers | 1 working day | Copenhagen** #### Maximize aftersales performance through digital customer activation Every dealership knows how important good **after-sales service** is for **customer loyalty** and**profitability**. However, many dealerships end up wasting time and money on manual tasks that could easily be automated. Watch on demand #### The car business of the future: Expectations, best practices & strategies The automotive industry, both in sales and aftersales, is evolving faster than ever before. And the changes we’re witnessing are significant. But perhaps this is only the beginning? - Choose language: [Show all](https://autoflows.com/automotive-events) - [Danish](https://autoflows.com/automotive-events/tag/danish) - [English](https://autoflows.com/automotive-events/tag/english) - [Estonian](https://autoflows.com/automotive-events/tag/estonian) - [Finnish](https://autoflows.com/automotive-events/tag/finnish) - [French](https://autoflows.com/automotive-events/tag/french) - [German](https://autoflows.com/automotive-events/tag/german) - [Italian](https://autoflows.com/automotive-events/tag/italian) - [Netherlands](https://autoflows.com/automotive-events/tag/netherlands) - [Norwegian](https://autoflows.com/automotive-events/tag/norwegian) - [Spanish](https://autoflows.com/automotive-events/tag/spanish) - [Swedish](https://autoflows.com/automotive-events/tag/swedish) On Demand English 9 September 2026 ### AI is not the Strategy. Closing the Gap is How UK dealer groups close the retention gap - and what it takes before any AI is worth... Italian 1 July 2026 ### Da occupati a redditizi Iscriviti al webinar per scoprire come migliorare la fidelizzazione dei clienti e... 29 April 2026 ### From Compliance to Retention Most OEM CX programmes are perfectly designed to produce compliance. They were never... Swedish 7 May 2026 ### 74 % av återförsäljare vet inte vad de förlorar Delta i detta webbinarie och ta del av resultaten från vår Aftersales Benchmark Survey... Finnish 6 May 2026 ### 74% jälleenmyyjistä ei tiedä, mitä he menettävät Osallistu webinaariin ja kuule Aftersales Benchmark Survey -tutkimuksen tuloksista sekä... Netherlands ### 74% van de dealers weet niet wat ze verliezen Doe mee aan dit webinar met de bevindingen uit ons Aftersales Benchmark Survey 2026 en... Danish 30 April 2026 ### 74% af forhandlerne ved ikke, hvad de mister i indtjening Deltag i vores webinar, hvor vi deler resultaterne fra vores Aftersales Benchmark Survey... Norwegian ### 74 % av forhandlere vet ikke hva de går glipp av i fortjeneste Bli med på dette webinaret for å se resultatene fra vår Aftersales Benchmark Survey 2026... ### 74% of Dealers Don't Know What They're Losing Join this webinar with the findings from our 2026 Aftersales Benchmark Survey and... Spanish ### El 74% de los concesionarios no sabe lo que está perdiendo Únete a este webinar con los hallazgos de nuestra Encuesta del Mercado de Posventa 2026 y... [Load more webinars](https://autoflows.com/automotive-events/page/2) ## Automotive Aftersales Summit Source: https://autoflows.com/automotive-aftersales-summit > Join industry leaders on May 20, 2026, in Copenhagen to tackle aftersales retention challenges and improve profitability through workshops, expert insights, and actionable plans. 20 May 2026 | Copenhagen Radisson Collection Royal Hotel CALLING AFTERSALES LEADERS #### The automotive profitability crisis has one answer: aftersales retention. 74% of dealer groups don't know what they're losing. This is the day you find out - and leave with a plan to fix it. 100+ aftersales leaders | 13 speakers | 1 working day | Copenhagen ### Aftersales Reality 80 % of dealer groups expect profitability to get harder in the next 2–3 years 3-4 x more profit per revenue pound from aftersales versus new car sales 74 % don't know how much aftersales revenue they're losing right now 53 % are not using or exploring AI in any part of their operations Aftersales Reality This is what we work through together on 20 May The Goal ### Profitability 80% of dealer groups expect margins to get harder. The answer is not in the showroom. The Direction ### Aftersales 3–4× more profit per revenue pound than new car sales. The answer is already in your business. The Activities - What we work on together ### Retention A 10% improvement drives +30% aftersales revenue - straight to the bottom line. ### Experience Why customers leave. How you keep them. Retention fails when the experience fails. #### **One day. The data, the proof, and the AI to close the gap.** Register your place Meet the Speakers TOUCH Katherine McLoughlin Head of Aftersales at LSH Auto UK Improving Retention Of LSH AUTO UK by 15% with the right data. Katherine McLoughlin Head of Aftersales at LSH Auto UK Louise Connell Contact Centre Manager at LSH Auto UK Human part of working with the right data. Louise Connell Contact Centre Manager at LSH Auto UK Jeanita Scheel Group Service Director at Semler Mobility Import Putting customer first beyond factory requirements. Jeanita Scheel Group Service Director at Semler Mobility Import Rene Tønder Owner & CEO AutoInc. Macro trends, EV impact on aftersales revenue and outlook for improving profitability Rene Tønder Owner & CEO AutoInc. Serge Belongie Professor at University of Copenhagen Agentic Ai will significantly impact the automotive industry, Serge Belongie Professor at University of Copenhagen Nils Hulth AI Lead at Monterro Automotive is a strong case for AI automation, Nils Hulth AI Lead at Monterro Carina Ahlberg Customer Experience & Operational Transformation Leader CX is not a system but a program and a partnership Carina Ahlberg Customer Experience & Operational Transformation Leader Nicolas Malcom Managing Director & Partner at Autoflows We need to make the automotive industry more profitable. Nicolas Malcom Managing Director & Partner at Autoflows Kasper Lykke Pedersen Partner at Autoflows Customer experience is the drive of retention. Kasper Lykke Pedersen Partner at Autoflows Marc Bauer A 10 % improvement in retention drives 30% more aftersales revenue. Marc Bauer Partner at Autoflows Oskar Riewe-Perła Data Scientist & Technical Lead at Autoflows We can be more customer first with the use of AI. Oskar Riewe-Perła Data Scientist & Technical Lead at Autoflows Maz Katinas AI Product Lead at Autoflows Inbound and outbound AI will drive significant automation and results for automotive industry. Maz Katinas AI Product Lead at Autoflows 20 May 2026 · Copenhagen ### Agenda: Retention Gap Summit Nine chapters. One continuous story. From the profitability crisis to the prescription. #### Registration & Data Wall Live dashboard — industry retention benchmarks and EV impact on service frequency 30m #### Coffee Brief Informal welcome while people settle - Nicholas Malcom Managing Director & Partner, Autoflows #### Formal Event Opening 10m Keynote #### Automotive Landscape - Rene Tønder Owner & CEO, AutoInc. #### AI and the Automotive Industry How AI can boost efficiency, profitability and scale customer contact without adding headcount - Nils Hulth AI Lead, Monterro - Serge Belongie Professor at University of Copenhagen #### Break 20m Speaker #### Autoflows Labs: The Automotive Benchmark Survey Pan-European results incl. retention rates, EV impact on service frequency and group-level benchmarks 40m - Marc Bauer Partner, Autoflows - Kasper Lykke Pedersen Partner, Autoflows Pulse Check #### Live Room Poll — What's Your Biggest Retention Challenge? Results projected live and referenced throughout the day 15m #### Intro to Workshops Framing the tracks and expected outputs - Carina Ahlberg - Morten Westby - Maz Katinas Workshop #### Group Workshops - 3 Tracks Each workshop produces a concrete output: top-3 list or one-pager for the synthesis session 75m AI Roadmap CX Track Retention Track #### Lunch 60m #### How LSH Auto Increased Service Bookings by 125% Using Aftersales Automation - Katherine McLoughlin Head of Aftersales, LSH Auto UK - Louise Connell Contact Centre Manager, LSH Auto UK Reflection #### "So What?" — One Moderator Question to the Room 5m #### How to Win the Customer Experience Every Single Time From system to program to partnership - Jeanita Scheel Group Service Director, Semler Mobility Import Live Q&A #### Reflection with Semler — Going Deeper Opens with pulse check callback · Closes with "what would you do differently?" - Kasper Lykke Pedersen Facilitator · Partner, Autoflows #### Cake & Short Break 25m Headline Closer #### First Movers, Real Results — How Leading Dealerships are Making AI Inbound and Outbound Work Live examples, real data and a voice-bot demo using a scenario from today's workshops. DMS integration, data handling and the inbound/outbound loop — live. - Maz Katinas AI Product Lead, Autoflows - Oskar Riewe-Perła Data Scientist & Technical Lead, Autoflows Closing speech #### The Retention Gap Next Steps - A Clear Roadmap The AI tools, benchmarks, and proven frameworks that close the retention gap in your business. Networking #### Drinks & Networking Structured opener: find someone from a different workshop track. Table cards with conversation starters keep energy up for the first 20 min. 1h 35m #### Close Event #### Seats are limited. This is a working day, not a conference. What you take home ### You arrive knowing the industry is under pressure. You leave knowing exactly what to do about it. Retention Impact Report You'll know exactly what your retention gap and your retention number are. You will be able to assess for the board what is the profit potential with improving retention. Your 90-day retention action plan A concrete plan built around your workshop. Three priorities, clear owners, ready to brief your team the Monday after. The LSH playbook The operational steps that drove a 15% retention improvement. Not the headline. The actual process. Your peer benchmark Where your group stands against European peers - AI adoption rate, retention maturity and customer experience focus. Aftersales AI roadmap Not a demo you watch and forget. A practical roadmap for how AI closes the retention gap in your business - who to contact, when, and why. Something you walk back into your business and act on. The Semler CX framework How Semler built a CX programme that delivers consistent, personal customer experience across a major multi-site network. The OEM and importer proof point - retention starts with experience. Predictive AI Engine Advanced machine learning algorithms predict customer behavior and optimal service timing based on historical data and usage patterns. Your 90-day retention action plan A concrete plan built in your workshop track. Three priorities, clear owners, ready to brief your team the Monday after. Your peer benchmark Where your group stands against European peers - retention rate, EV impact and service frequency. The data Directors ask for but rarely get. ### All you need to know **Arranged by:** Autoflows **When:** 20 May 2026 **Where:** Radisson Collection Royal Hotel Copenhagen, Hammerichsgade 1, 1611 Copenhagen V, Denmark **Any questions?** Email: hello@autoflows.com The hotel sits directly opposite Copenhagen Central Station (København H). From Copenhagen Airport (CPH), take the direct train to København H - journey time is approximately 15 minutes. The hotel is a 2-minute walk from the station exit. Enlarge Limited Places ### The aftersales leaders closing the retention gap will be in this room on 20 May. The question is whether you're one of them. Secure Your Place ## From Busy to Profitable: Aftersales Webinars | Autoflows Source: https://autoflows.com/webinar-june > This webinar looks into the 10 findings from our 2026 Aftersales Summit and gets specific about what affects profitability and retention. #### This webinar looks into the 10 findings from our 2026 Aftersales Summit and gets specific about what affects profitability and retention. - Choose language: [Show all](https://autoflows.com/webinar-june) - [Danish](https://autoflows.com/webinar-june/tag/danish) - [English](https://autoflows.com/webinar-june/tag/english) - [Estonian](https://autoflows.com/webinar-june/tag/estonian) - [Finnish](https://autoflows.com/webinar-june/tag/finnish) - [French](https://autoflows.com/webinar-june/tag/french) - [German](https://autoflows.com/webinar-june/tag/german) - [Italian](https://autoflows.com/webinar-june/tag/italian) - [Netherlands](https://autoflows.com/webinar-june/tag/netherlands) - [Norwegian](https://autoflows.com/webinar-june/tag/norwegian) - [Spanish](https://autoflows.com/webinar-june/tag/spanish) On Demand Spanish 30 June 2026 ### De ocupado a rentable Regístrate en el webinar y aprende cómo mejorar tu retención y ser más rentable. German 24 June 2026 ### Ihre Werkstatt ist voll. Aber wo bleibt der Gewinn? Melden Sie sich für das Webinar an und erfahren Sie, wie Sie Ihre Kundenbindung... English ### From busy to profitable Sign up for the webinar so you can learn how to improve your retention and become more... Netherlands 18 June 2026 ### Van druk naar winstgevend Meld je aan voor het webinar en leer hoe je je klantbehoud kunt verbeteren en... Danish ### Fra travl til profitabel Tilmeld dig webinaret, så du kan høre, hvordan du kan forbedre din kundefastholdelse og... Norwegian ### Fra travel til lønnsom Registrer deg på webinaret og lær hvordan du kan forbedre kundefastholdelsen din og bli... Finnish 17 June 2026 ### Kiireisestä kannattavaksi Ilmoittaudu webinaariin ja opi, miten voit parantaa asiakaspysyvyyttäsi ja kasvattaa... Italian ### Le Innovazioni nell'Aftersales Come scegliere lo strumento giusto nel marasma delle soluzioni disponibili French 16 June 2026 ### Passer de débordé à rentable Inscrivez-vous au webinaire pour apprendre à améliorer votre fidélisation client et à... Estonian ### From busy to profitable (Baltics) Industry insights **WEBINARS** #### Explore our Upcoming Webinars ### We always have a lot of exciting Upcoming Webinars - Click here and see which ones that is coming up [Go to Page](https://autoflows.com/automotive-events) **WHITEPAPERS** #### Read our Latest Whitepaper ### Overcoming The Auto Retail Profitability Crisis [download now](https://autoflows.com/resource-hub/profitability-crisis-in-auto-retail-what-can-dealers-do)