# Autoflows

> Agentic Aftersales: AI agents that close the Retention Gap.
>
> Autoflows is an agentic aftersales platform for European automotive retail
> groups. It connects directly into the dealer's own systems — Keyloop,
> Nextlane, Incadea, Automaster and others, plus registries like DVSA/DVLA
> and third-party planners — cleans and organises the data those systems
> hold, then runs AI agents on top of it that complete real work: booking a
> service, recovering deferred work, chasing a recall list, confirming an
> appointment, following up on CSI. The agents read and write live records
> rather than sitting alongside them.
>
> The Retention Gap is the enemy: the revenue quietly lost when customers
> leave just as their vehicle's value to the business peaks. AI is the tool
> for closing it, not the strategy itself — built to increase
> personalisation, retention and profitability, in that order.
>
> Built for multi-brand groups operating under GDPR, Ofcom and works-council
> requirements. ag analytics A/S, founded in Copenhagen in 2009, majority
> owned by Monterro since 2024. 1,500+ dealerships, 400 workshops and 1,100
> brand outlets across more than 15 European markets.

## Start here

- [Autoflows](https://autoflows.com/): What the platform does, who it is for, and the results dealers see.
- [Why Autoflows](https://autoflows.com/why): The case for the platform — more bookings, higher retention, faster workflows without added manual effort.
- [Solutions overview](https://autoflows.com/autoflows-solutions): The full product range in one place.
- [FAQ](https://autoflows.com/faq): About 30 questions covering the company, DMS integration, aftersales, sales, marketing, CX, licensing, onboarding and compliance.

## The Retention Gap

- [The Retention Gap Report](https://autoflows.com/resource-hub/the-retention-gap-report): The European aftersales benchmark behind the argument. The Retention Gap is the revenue quietly lost when customers leave just as their vehicle's value to the business peaks — and which most dealers cannot see. The benchmark of 559 dealerships across six European markets found 74% cannot quantify the aftersales revenue they are losing, and 38.1% do not measure retention at all.
- [AI is not the strategy — closing the retention gap is](https://autoflows.com/blog/ai-is-not-the-strategy-closing-the-retention-gap-in-automotive-aftersales-is): Podcast with Steve Nash and Paul Bennett on why the data foundation comes before the AI.
- [The Retention Gap podcast](https://autoflows.com/blog/the-retention-gap-podcast): The series.
- [The Retention Gap: what if you never lost a customer?](https://autoflows.com/blog/the-retention-gap-what-if-you-never-lost-a-customer): The argument in article form.
- [Can you trust AI to work for your auto retail business?](https://autoflows.com/resource-hub/can-you-trust-ai-to-work-for-your-autoretail-business): Guide on evaluating AI in aftersales.

## The foundation

- [Automotive integrations](https://autoflows.com/integrations): The data foundation: get the data into an optimised state in perpetuity, then act on it with agents. The DMS holds most of what a dealer needs but not all of it: context also sits in motor registries, deferred work, vehicle health checks, service plans and — across the UK, Spain, Italy and France — planning systems disconnected from the DMS entirely. Autoflows builds the full picture across every system, cleans it, and only then puts agents on top: aftersales AI built on your DMS, not generic voice AI. Named connections to dealer management systems (Keyloop — covering Automaster, Autoline, Drive, Dracar+, Winassist, Aswin and EVA — plus Nextlane, Incadea, Vitec Datamann, Tacdis, Helios, Solteq, BitsData, e-conomic, AutoView, iReach, Cidcar, Autosys, Spiga), motor registries (DVSA/DVLA, Carhistory Check, Transportstyrelsen), OEM systems (Toyota eCare, Mercedes OAB, Mercedes-Benz Doc MS/OneDoc) and external planners (HRF planner, Samtykke.net, AutoDesktop).
- [Keyloop integration](https://autoflows.com/integrations/keyloop): The Keyloop API programme connection in detail.
- [Integrations list (JSON)](https://autoflows.com/hubfs/integrations.json): The 24 integrations from /integrations in machine-readable form: group, name and description.

## Product

- [Aftersales](https://autoflows.com/solutions/aftersales): The core product. Combines repair order history with vehicle data to predict service timing, then runs the outreach that converts it into booked work.
- [Voice AI](https://autoflows.com/voice-ai): AI phone agent for European dealerships, inbound and outbound, 24/7, integrated directly with the DMS. Inbound answers on ring 2 across booking, diagnostics, status, rescheduling, additional work and general enquiries, with warm transfer to an advisor — briefed before the customer is connected. Outbound runs campaigns triggered by DMS data: service reminders, appointment confirmations, CSI follow-ups, deferred work recovery, lost lead reactivation, recall notifications and test drives. Recalls, warranty, bodywork, fleet, complaints and safety questions always go to a human. Ten European languages.
- [Voice AI inbound](https://autoflows.com/voice-ai/inbound): The inbound agent in detail — 24/7 service booking straight into the DMS.
- [Voice AI outbound](https://autoflows.com/voice-ai/outbound): The outbound agent in detail — campaigns triggered by DMS data.
- [Intelligent Check-In](https://autoflows.com/intelligent-check-in): Digital service check-in that surfaces additional work at the point of arrival.
- [Upsell](https://autoflows.com/solutions/upsell): Converting identified work into authorised work — recommended repairs presented at the right moment.
- [Sales and leads](https://autoflows.com/solutions/sales): Lead follow-up and sales-side customer journeys.
- [Marketing and customers](https://autoflows.com/solutions/marketing): Segmentation, campaigns and performance tracking off the same dealer data.
- [Customer experience](https://autoflows.com/solutions/cx): Retention and experience automation across the customer lifecycle.
- [OEMs, importers and NSCs](https://autoflows.com/solutions/oem): Network-level deployment for manufacturers, importers and national sales companies.

## Comparisons

- [Compare Autoflows](https://autoflows.com/compare): Hub with all side-by-side comparisons and the two "best of" guides for European dealers.
- [Best Voice AI for dealerships](https://autoflows.com/compare/best-voice-ai-for-dealerships): Ranked review of six voice AI platforms against EU market coverage, DMS integration, inbound and outbound capability, multi-channel support and compliance.
- [Best aftersales automation platforms](https://autoflows.com/compare/best-aftersales-automation-platforms): Category overview of aftersales automation vendors.
- [Autoflows vs Numa AI](https://autoflows.com/compare/autoflows-vs-numa): European aftersales platform against a US smart-inbox tool.
- [Autoflows vs Pam AI](https://autoflows.com/compare/autoflows-vs-pam): Full platform against a voice AI point solution.
- [Autoflows vs Conversica](https://autoflows.com/compare/autoflows-vs-conversica)
- [Autoflows vs STELLA Automotive](https://autoflows.com/compare/autoflows-vs-stella)
- [Autoflows vs VEACT](https://autoflows.com/compare/autoflows-vs-veact)
- [Autoflows vs OneDealer](https://autoflows.com/compare/autoflows-vs-onedealer)
- [Autoflows vs MotorK](https://autoflows.com/compare/autoflows-vs-motork)
- [Autoflows vs Automate](https://autoflows.com/compare/autoflows-vs-automate)
- [Autoflows vs LDB Gruppe](https://autoflows.com/compare/autoflows-vs-ldb)

## Buying

- [Pricing](https://autoflows.com/pricing): Two tiers — Autoflows Aftersales for single dealerships and groups, Autoflows Enterprise for networks, OEMs, importers and NSCs. No setup fees or hidden integration costs, 60-day money-back guarantee. Figures on request.
- [Book a demo](https://autoflows.com/demo-booking): Direct booking, no sales qualification step. The booking form needs first name, email, phone number, company name, DMS system, country or region and the products for the demo (last name is optional). No CAPTCHA.
- [Voice AI assessment](https://autoflows.com/voice-ai/assessment): Self-serve assessment of missed and abandoned calls.
- [Help centre](https://autoflows.com/help-center): Support contacts, ticket creation and links to the knowledge bases.
- [Trust Center](https://trust.autoflows.com/): Security and compliance: ISAE 3000 and SOC 2 Type I reports, sub-processors with locations, hosting in the EU, data privacy and AI policies. Detailed reports on request under NDA.

## Proof

- [Eden Motor Group](https://autoflows.com/customer-stories/dealerships/eden-motor-group): AM100 group, 21 sites in south-east England. Foundational data plus automation compounding — conversion from under 10% to over 50% for customers contacted after reminders, five-figure monthly automated upsell revenue, DVSA integration lifting remote reminder conversion around 15%.
- [LSH Auto](https://autoflows.com/customer-stories/lsh-auto): AM100 Mercedes-Benz retail group, 9 sites. 125% year-on-year booking growth from replacing manual workflows.
- [Hedin Automotive](https://autoflows.com/customer-stories/dealerships/hedin-automotive): Dealer group deployment.
- [Van Mossel](https://autoflows.com/customer-stories/dealerships/van-mossel): Dealer group deployment.
- [Bolands Waterford](https://autoflows.com/customer-stories/dealerships/bolands-waterford): Irish dealer group deployment.
- [Toveks Bil](https://autoflows.com/customer-stories/toveks-bil): Swedish dealer group deployment.
- [Audi Gladsaxe](https://autoflows.com/customer-stories/oems/audi-gladsaxe): OEM-brand dealership deployment.
- [Kvik Center Randers](https://autoflows.com/customer-stories/workshops/kvik-center-randers): Independent workshop deployment.
- [Werksta](https://autoflows.com/customer-stories/werksta): Bodyshop network deployment.
- [Schneider Electric](https://autoflows.com/customer-stories/enterprise/schneider-electric): Enterprise fleet deployment.
- [All customer stories](https://autoflows.com/customer-stories): The full library across dealerships, workshops, OEMs and enterprise fleets.

## Company

- [About us](https://autoflows.com/about-us): Founded in Copenhagen in 2009, 50+ colleagues from 15 nationalities, headquartered at Højbro Plads 10, 1200 Copenhagen. Majority owned by Monterro since 2024.
- [Team](https://autoflows.com/team): The people behind the platform.
- [Careers](https://autoflows.com/career): Open roles.

## Optional

- [Blog](https://autoflows.com/blog): Commentary on aftersales profitability, retention and the future of automotive retail.
- [Resource hub](https://autoflows.com/resource-hub): Guides and reports, including the Profitability Playbook.
- [Events and webinars](https://autoflows.com/automotive-events): Live sessions in Danish, Norwegian, Finnish, Spanish, Italian, German and Dutch.
- [Automotive Aftersales Summit](https://autoflows.com/automotive-aftersales-summit): Autoflows' aftersales event — agenda, speakers and registration.
- [From busy to profitable](https://autoflows.com/webinar-june): Recorded webinar series on aftersales profitability.