The purpose of the benchmark survey is to find out which key challenges aftersales leaders are faced with right now. Here are four findings from our 2026 Benchmark Report that stand out:
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80% Expect profitability to get harder |
74% Don't know how much |
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38% Have no process for measuring |
3-4 x more gross profit from aftersales versus |
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1.The Benchmark Findings What 550+ European dealerships reveal about AI adoption rate, retention maturity and customer experience focus.. |
2.The Potential with Retention What can improved retention lead to in profitability? |
3.What top dealers do differently The three operational habits that separate dealers closing the retention gap from those still losing customers invisibly. |
4.The Retention Audit Report What does an executive retention audit report look like? |
“We didn't have an understanding on what customers were getting sent, what and when. We managed it on Excel. It was a blind hope that we were contacting the right customers at the right time."
Katherine McLoughlin
Head of Aftersales
LSH Auto UK
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