How did Auto Bassadone Increased Hit Rate & Saved 2h per employee

Auto Bassadone Eesti, a multi-brand dealership representing 11 automotive brands, faced daily challenges managing multiple data systems. With Autoflows, the team now consolidates all brand data in one place, automates customer notifications, and saves 1.5–2 hours per employee per day - improving efficiency and ensuring timely, clear communication.

Customer Background

Auto Bassadone Eesti represents 11 different automotive brands, making daily operations complex. Each brand uses its own systems, so the contact center team spent a large part of the workday manually reviewing and processing different data sources. According to Reiko, Head of the Contact Center, this was the biggest daily challenge, taking time away from higher-value tasks and making consistent customer communication more difficult.

The Solution

Autoflows was introduced to automate repetitive tasks and centralize data. After six months, the system now consolidates all brand information in one place, removing the need to manually work through multiple platforms.

Integration with Automaster was smooth, as Automaster and AG Analytics are partners. All data is updated automatically each day, and the Autoflows team is always available to check or correct data if needed.

Onboarding was simple, with a clear dashboard and well-explained modules. Employees quickly learned the system, which now handles all customer notifications automatically. Customers receive timely messages about service deadlines, maintenance, and upcoming tasks, always in the right place and at the right time.

Thanks to automation, each employee now saves 1.5–2 hours per day, freeing the team to focus on higher-value work.

“Autoflows, we save 1.5–2 hours per person every day. It has simplified our multi-brand data handling and made our workflows significantly more efficient.”

Reiko Lahe,
Head of Contact Center
Auto Bassadone

The Results

Since adopting Autoflows, Auto Bassadone Eesti has achieved:

• 1.5–2 hours saved per employee per day

• All brand data consolidated in one system

• Clear, timely, and accurate customer notifications

• Smooth integration with Automaster and reliable daily data updates

• Fast onboarding and strong support from the Autoflows team

Reiko notes that the dealership has currently utilized only about 50% of Autoflows’ potential, leaving plenty of room to further improve workflows and efficiency.

“We’ve only tapped about 50% of Autoflows’ potential. There’s so much more we can unlock in the future to improve efficiency and customer experience.”

Reiko Lahe,
Head of Contact Center
Auto Bassadone

Autoflows has helped Auto Bassadone Eesti streamline operations, improve customer communication, and tackle the challenges of being a multi-brand dealership, while offering even more opportunities for efficiency in the future.