Frequently asked questions
Curious about how Autoflows works? Check our most frequently asked questions here. If you can’t find the answers you’re looking for, you’re always welcome to contact us.
About Autoflows
Autoflows was founded in Denmark in 1987 as a consulting company. Over time, we have built up extensive knowledge about the automotive industry. We launched Autoflows in 2011, and since 2019, we have been a SaaS company. In 2024, the Swedish private equity firm Monterro took over the majority of the company. Autoflows is based out of Copenhagen, Denmark.
Autoflows connects to your DMS data, structures the data and repurpose it for predictive communication towards your customers. This could be service reminders, upsell recommendations or follow-up after a visit.
We work with OEMs, dealerships and workshops across Europe. You can find more information in our Customer section.
Autoflows connects directly with your own DMS- and appointment data allowing for precise and predictive communication with your customers. Autoflows is fully automated and doesn’t require any manual data inputs in order to send out.
DMS INTEGRATION VIA API
Autoflows uses AI and text analysis to analyze the entire repair order history stored in your DMS. The information from the repair orders is then combined with the appropriate service interval for the vehicle – determined based on car model, variant, year, mileage and fuel type. Orders are then organized into different services, across departments and brands.
No need – Autoflows uses AI and text analytics to automatically scan repair orders and order lines in the DMS. Unlike repair codes, text analysis is not dependent on following the correct processes and using the right repair order items or menus. Using text analytics results in a 15% better data categorization compared to repair codes.
Yes, Autoflows can update data in your DMS. Autoflows’ bidirectional API integration ensures that changes in vehicle ownership, contact information and marketing permissions can automatically be updated in the DMS.
Yes, we capture ownership changes. When you send an invitation to a customer for a workshop visit, the customer can decline the invitation and communicate through a simple survey that they no longer own their car, which can be updated back into your DMS. If you are one of our customers in UK, Denmark, Norway or Sweden, changes in vehicle ownership are tracked automatically. Any changes in the Motor Vehicle Registry are synced with the data in Autoflows. This way, customers who no longer own their car don’t receive irrelevant invitations.
Yes, Autoflows can interact with any data source, as long as that source can exchange data either via API or via file transfer.
AUTOFLOWS AFTERSALES
Autoflows uses the repair order history to predict the next workshop visit. The information from the repair orders is then combined with the appropriate service interval for the vehicle – determined based on car model, variant, year, mileage and fuel type.
Autoflows can send automatic invitations for the following services:
- Maintenance
- Tire change
- Vehicle inspection /MOT
- Timing belt replacement
- Brake service
- Wheel alignment
- Air condition
In addition, we have specialized invitation types for trucks and motor homes.
Yes, Autoflows uses AI and text analytics to predict the correct time for the next visit and automatically sends out an invitation 30 days before the visit is due.
Autoflows can send out via email, SMS and WhatsApp messages.
If the customer does not react to the invitation or does not complete a booking, an alert is sent to the relevant person/team so they can follow up via phone.
A follow-up page in the dashboard gathers all the customers who haven’t reacted to your email or SMS invitation. It uses all available information from your DMS and booking system to update the follow-up lists daily.
Yes, customers who have already booked an appointment for a maintenance visit do not receive an invitation.
Yes the customer is forwarded to your booking page directly from the email/SMS/WhatsApp.
Yes, that is our Workhop Follow-up module which sends out an email, SMS or WhatsApp after a visit.
AUTOFLOWS SALES
Yes, if an integration is possible, Autoflows can connect and analyse your Sales data.
Yes, Autoflows can send out a range of sales related communication automatically based on order history and DMS data.
Depending on available DMS data, this could be:
- Warranty expiration
- Service agreement offers
- Service agreement expiration
- Leasing expiration
AUTOFLOWS MARKETING
Yes. Autoflows includes a Customer Module which stores all your active customers and allows for smart filtering of this data. It also includes an email and SMS template builder which means that you can send out marketing communication yourself to a segmented audience.
The audience is based on your DMS data and is updated daily based on your repair order history.
With smart filters, you can segment your audience to export it or use it for an email campaign. You can segment based brand, model, year and much more.
AUTOFLOWS CX
Yes, we are experts in designing automotive playbooks and measuring the customer across the entire journey.
Yes, Autoflows collects all your brands in one place allowing you to always be on top of each dealership’s performance.
PRICING AND LICENSE
The license fee for Autoflows is based on number of locations and which modules you wish to activate. See our Pricing page for more information or contact Sales.
No. You can have as many users as you wish. It is based on locations (roof tops).
We offer a trial period to all new customers.
Autoflows is a license-based platform with an annual subscription.
ONBOARDING AND IMPLEMENTATION
To get started with Autoflows, we need access to your DMS data. Once we have access to your data, we can structure your data, set up a dashboard and prepare to onboard your team.
It can take anywhere from 1-6 weeks to get started. This depends on your quickly your DMS data arrives.
We offer a personal onboarding of your team in your own language.
We have an Autoflows Academy with online material to support you.
Yes, we have a dedicated Support team that handles incoming requests and questions.
You can contact our Support team via:
- Email: support@autoflows.com
- Phone: +45 7020 1075
COMPLIANCE AND SECURITY
Prior to starting any send-outs, you sign a Data Protection Agreement with us.
We are audited annually by an external auditor. We are ISAE3000 certified which means that we have all our data protection processes in place.
All data is stored in Europe and we only use sub-processors that also store their data in Europe.