Profitability Crisis in Auto Retail – What Can Dealers Do?
Margins on new cars are under pressure. Selling used vehicles is becoming increasingly difficult. Customers demand faster, more personalised service — while dealership teams are constrained by manual ...
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5 steps to kickstart your digital aftersales journey
Unlock your dealership’s digital potential. 5 Steps to Kickstart Your Digital Aftersales Journey reveals how AI and data automation can help you retain more customers and future-proof your business. ...
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Five automotive insights that will boost your CX scores
The automotive industry has changed faster than ever — driven by the pandemic and rapid digital adoption. Drawing on insights from over 350,000 customer experiences, this report highlights key trends ...
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What really matters in the automotive customer journey
There is a huge unmet potential lying in the details which really matter. To unlock this potential, one must guide the automotive employees on which customer touch points to prioritize. In this ...
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