Din Bilservice transformed its customer experience and daily operations by implementing Autoflows. The switch to automation elevated their professionalism, improved follow-up with customers, and gave the team clearer insight into workflow performance - helping them reach a new standard in service quality.
Customer Background
Din Bilservice is a vehicle service centre located in Sarpsborg, Norway, and is part of the Autoxperten chain. The business is co-owned by Håvard Larssen and focuses on providing professional vehicle servicing, including EU inspections and general maintenance.
The Solution
The dealership implemented Autoflows, a fully automated platform that manages service appointments, reminders, and workflow tracking. Håvard Larssen highlights that Autoflows is easy to use and works well for both EU inspections and servicing. The automation allows processes to run smoothly, removing the need for constant manual intervention, while also contributing to a greater sense of professionalism.
The Results
Since adopting Autoflows, Din Bilservice has experienced several tangible benefits:
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Enhanced professionalism and customer experience:
Customers feel well looked after, and the dealership receives incredibly positive feedback. Håvard notes that their approach to customer service has changed completely, moving towards the highest standards.
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Easier follow-up on dissatisfied customers:
Autoflows enables more efficient tracking and follow-up for any issues, helping the team address concerns quickly.
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Improved operational insight:
The system allows the dealership to track workflow in detail, such as comparing EV servicing with fossil-fuel vehicles, monitoring registration tasks, and analysing the current workflow.
Better visibility of reminders and services: It is easier to see how many reminders have been sent and which services customers have ordered, simplifying reporting and workflow optimisation.
Din Bilservice reports excellent experiences with Autoflows and recommends it to other dealerships. The platform has helped them take new steps in efficiency, customer service, and operational insight.
“Our professionalism towards customers has changed completely… We are starting to approach the highest standards when it comes to customer service.”
Håvard Larssen
Co-owner
DinBilservice
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