Bilservice Skedsmo & Lillestrøm streamlined operations by implementing Autoflows, an automated system for service reminders and follow-ups. The platform reduced administrative work, improved communication with customers, and freed staff to focus on delivering better service, while providing a clear overview of all appointments.
Customer Background
Per-Arne Bergerskogen owns and operates two workshops in Lillestrøm and Skedsmo, Norway. Both workshops provide a full range of services, including routine servicing, EU inspections, and win-back services ect. Managing reminders and customer follow-up manually was time-consuming and limited the team’s capacity to focus on customer care.
The Solution
To streamline operations, Per Arne implemented Autoflows. The system automatically generates reminders for all workshop services, including servicing, EU inspections, and win-back appointments. It also provides a clear dashboard, enabling staff to monitor and follow up with customers efficiently, without relying on manual processes.
The Results
Autoflows helped Bilservice to streamline reminders and follow-ups to boost efficiency and customer Care:
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Saved administrative time by automating reminders and follow-ups.
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Improved customer communication with consistent, automated notifications.
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Enhanced workflow visibility through a clear staff dashboard.
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Freed staff to focus on service, boosting overall customer experience
Per-Arne recommends Autoflows for other workshops, highlighting its automation and the clarity it provides in customer follow-up.
“Autoflows runs automatically and provides a good follow-up overview, freeing up time to focus on customers.”
Per-Arne Berge Skogen
General manager & Owner
Bilservice Skedsmo & Lillestrøm
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