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74% of Dealers Don't Know What They're Losing


Join this webinar with the findings from our 2026 Aftersales Benchmark Survey and discover what the most successful dealers do to improve profitability through retention.
29 April 2026
14:00 - 14:45 (BST)
45 min

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Hosted by

AXEL1x
Axel Graeser Senior Commercial Manager – UKI
Per Laredius
Per Laredius Senior Strategic Sales Partner
Maja-Isabella-Hanrahan_DSC00091
Maja-Isabella Hanrahan Customer Success Consultant - UKI


Sneak peak from the report: What the data reveals? 

 

80%   Expect profitability to get harder

in the next 2–3 years 

74% Don't know how much

aftersales opportunity they're losing 

38% Have no process for measuring

retention at all 

3-4x more gross profit from aftersales versus

new car sales 

 

 

Agenda: What will be discussed at the webinar

0-15  min

The Benchmark results

What 550+ European dealerships reveal about AI adoption rate, retention maturity and customer experience focus.

10 min

What is the potential with retention? 

What can a retention improvement lead to in profitability? 

20-30min

What top dealers do differently

Specific case from AM 100

30-45min

The Audit Report Walkthrough

How does an executive retention audit report look like.

 

 

"We’re performing at a rate of 125 percent increase on our outbound bookings than what we’d done previously."

Louise Connell
Contact Center Operations Manager
LSH Auto UK

 

 

 

 

Trusted by:

About Speakers

Nicholas Malcolm CEO & Partner, AutoflowsLeads strategy and client growth across Europe with a focus on profitability in auto retail.
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