08:00
Registration & Data Wall
Live dashboard — industry retention benchmarks and EV impact on service frequency
Meet the Speakers
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Katherine McLoughlin
Head of Aftersales at LSH Auto UK
Improving Retention Of LSH AUTO UK by 15% with the right data.
Katherine McLoughlin
Head of Aftersales at LSH Auto UK
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Louise Connell
Contact Centre Manager at LSH Auto UK
Human part of working with the right data.
Louise Connell
Contact Centre Manager at LSH Auto UK
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Jeanita Scheel
Group Service Director at Semler Mobility Import
Putting customer first beyond factory requirements.
Jeanita Scheel
Group Service Director at Semler Mobility Import
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Rene Tønder
Owner & CEO
AutoInc.
Macro trends, EV impact on aftersales revenue and outlook for improving profitability
Rene Tønder
Owner & CEO
AutoInc.
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Serge Belongie
Professor at University of Copenhagen
Agentic Ai will significantly impact the automotive industry,
Serge Belongie
Professor at University of Copenhagen
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Nils Hulth
AI Lead at Monterro
Automotive is a strong case for AI automation,
Nils Hulth
AI Lead at Monterro
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Carina Ahlberg
Customer Experience & Operational Transformation Leader
CX is not a system but a program and a partnership
Carina Ahlberg
Customer Experience & Operational Transformation Leader
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Nicolas Malcom
Managing Director & Partner at Autoflows
We need to make the automotive industry more profitable.
Nicolas Malcom
Managing Director & Partner at Autoflows
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Kasper Lykke Pedersen
Partner at Autoflows
Customer experience is the drive of retention.
Kasper Lykke Pedersen
Partner at Autoflows
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Marc Bauer
Partner at Autoflows
A 10 % improvement in retention drives 30% more aftersales revenue.
Marc Bauer
Partner at Autoflows
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Oskar Riewe-Perła
Data Scientist & Technical Lead at Autoflows
We can be more customer first with the use of AI.
Oskar Riewe-Perła
Data Scientist & Technical Lead at Autoflows
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Maz Katinas
AI Product Lead at Autoflows
Inbound and outbound AI will drive significant automation and results for automotive industry.
Maz Katinas
AI Product Lead at Autoflows
08:30
Coffee Brief
Informal welcome while people settle
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Nicholas Malcom
Managing Director & Partner, Autoflows
09:00
Formal Event Opening
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Nicholas Malcom
Managing Director & Partner, Autoflows
09:10
Keynote
Automotive Landscape
Macro trends, EV impact on aftersales revenue and outlook for improving profitability
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Rene Tønder
Owner & CEO, AutoInc.
09:40
Keynote
AI and the Automotive Industry
How AI can boost efficiency, profitability and scale customer contact without adding headcount
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Nils Hulth
AI Lead, Monterro
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Serge Belongie
Professor at University of Copenhagen
10:10
Break
10:30
Speaker
Autoflows Labs: The Automotive Benchmark Survey
Pan-European results incl. retention rates, EV impact on service frequency and group-level benchmarks
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Marc Bauer
Partner, Autoflows
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Kasper Lykke Pedersen
Partner, Autoflows
11:10
Pulse Check
Live Room Poll — What's Your Biggest Retention Challenge?
Results projected live and referenced throughout the day
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Kasper Lykke Pedersen
Partner, Autoflows
11:30
Intro to Workshops
Framing the tracks and expected outputs
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Carina Ahlberg
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Morten Westby
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Maz Katinas
11:45
Workshop
Group Workshops - 3 Tracks
Each workshop produces a concrete output: top-3 list or one-pager for the synthesis session
AI Roadmap
CX Track
Retention Track
13:00
Lunch
14:00
Speaker
How LSH Auto Increased Service Bookings by 125% Using Aftersales Automation
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Katherine McLoughlin
Head of Aftersales, LSH Auto UK
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Louise Connell
Contact Centre Manager, LSH Auto UK
14:30
Reflection
"So What?" — One Moderator Question to the Room
14:35
Speaker
How to Win the Customer Experience Every Single Time
From system to program to partnership
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Jeanita Scheel
Group Service Director, Semler Mobility Import
15:05
Live Q&A
Reflection with Semler — Going Deeper
Opens with pulse check callback · Closes with "what would you do differently?"
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Kasper Lykke Pedersen
Facilitator · Partner, Autoflows
15:15
Cake & Short Break
15:40
Headline Closer
First Movers, Real Results — How Leading Dealerships are Making AI Inbound and Outbound Work
Live examples, real data and a voice-bot demo using a scenario from today's workshops. DMS integration, data handling and the inbound/outbound loop — live.
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Maz Katinas
AI Product Lead, Autoflows
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Oskar Riewe-Perła
Data Scientist & Technical Lead, Autoflows
16:10
Closing speech
The Retention Gap Next Steps - A Clear Roadmap
The AI tools, benchmarks, and proven frameworks that close the retention gap in your business.
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Nicholas Malcom
Managing Director & Partner, Autoflows
16:25
Networking
Drinks & Networking
Structured opener: find someone from a different workshop track. Table cards with conversation starters keep energy up for the first 20 min.
18:00
Close Event
What you take home
You arrive knowing the industry is under pressure.
You arrive knowing the industry is under pressure.
You leave knowing exactly what to do about it.
Retention Impact Report
You'll know exactly what your retention gap and your retention number are. You will be able to assess for the board what is the profit potential with improving retention.
Your 90-day retention action plan
A concrete plan built around your workshop. Three priorities, clear owners, ready to brief your team the Monday after.
The LSH playbook
The operational steps that drove a 15% retention improvement. Not the headline. The actual process.
Your peer benchmark
Where your group stands against European peers - AI adoption rate, retention maturity and customer experience focus.
Aftersales AI roadmap
Not a demo you watch and forget. A practical roadmap for how AI closes the retention gap in your business - who to contact, when, and why. Something you walk back into your business and act on.
The Semler CX framework
How Semler built a CX programme that delivers consistent, personal customer experience across a major multi-site network. The OEM and importer proof point - retention starts with experience.
What you take home
You arrive knowing the industry is under pressure.
You arrive knowing the industry is under pressure.
You leave knowing exactly what to do about it.
Predictive AI Engine
Advanced machine learning algorithms predict customer behavior and optimal service timing based on historical data and usage patterns.
Your 90-day retention action plan
A concrete plan built in your workshop track. Three priorities, clear owners, ready to brief your team the Monday after.
The LSH playbook
The operational steps that drove a 15% retention improvement. Not the headline. The actual process.
Your peer benchmark
Where your group stands against European peers - retention rate, EV impact and service frequency. The data Directors ask for but rarely get.
Aftersales AI roadmap
Not a demo you watch and forget. A practical roadmap for how AI closes the retention gap in your business - who to contact, when, and why. Something you walk back into your business and act on.
The Semler CX framework
How Semler built a CX programme that delivers consistent, personal customer experience across a major multi-site network. The OEM and importer proof point - retention starts with experience.
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