Autoflows vs LDB Gruppe
LDB runs a call centre with human agents on your behalf. Autoflows covers the same inbound and outbound work automatically, around the clock, without the headcount.
Source: competitive landscape analysis, April 2026
A call centre, or a platform.
LDB is the established option, the human call-centre model DACH dealers weigh up when they look at automation. LDB puts trained agents on your phones. Autoflows does the same job without depending on agents being available, connected to your DMS, at any hour.
A human call centre
A platform, no extra headcount
Row by row.
How the two line up across call coverage, channels, integrations, analytics and compliance, a platform next to a human call centre. Open a category for the detail.
| Service inbound call handling | ✓24/7 AI, 6 intents | Human agents, business hours only |
| Out-of-hours / overnight coverage | ✓Always on | ✕Not covered |
| Outbound campaigns | ✓6 AI flows | Human-run, agent capacity limits |
| Live DMS booking during call | ✓Keyloop, CDK & more | Partial, depends on DMS access |
| Email activation | ✓Included | ✕Not available |
| SMS activation | ✓Included | ✕Not available |
| ✓EU-wide | ✕Not available | |
| Predictive AI (who to contact) | ✓Included | Manual list management |
| DMS integrations | ✓15+ EU systems | Select DACH systems |
| Motor registry lookups | ✓DVLA, RDW & more | ✕Not available |
| OEM / NSC solutions | ✓Mercedes, Toyota, VW | DACH OEMs only |
| CX measurement module | ✓Full cross-journey | CSI surveys, survey-only |
| Sales lead prediction | ✓Included | ✕Not available |
| Performance analytics | ✓Included | ✓Reporting included |
| EU markets | ✓10 languages | DACH only |
| GDPR compliance | ✓Built in | DACH compliant, data via BDC |
| AI / predictive intelligence | ✓Core platform layer | ✕Human-led only |
How they score across 9 areas.
| Dimension | Autoflows | LDB Gruppe |
|---|---|---|
| Service inbound call handling | 9 | 8 |
| Outbound campaigns | 9 | 7 |
| DMS integration depth | 10 | 6 |
| Multi-language / EU markets | 10 | 5 |
| Sales coverage | 8 | 7 |
| Multi-channel (email/SMS/WhatsApp/voice) | 9 | 5 |
| Analytics / CX / reporting | 8 | 7 |
| Compliance (GDPR / Ofcom) | 9 | 8 |
| AI / predictive intelligence | 9 | 3 |
| Overall | 8.8 | 6.3 |
Four things a call centre can’t do.
Round the clock, not just office hours
LDB’s agents work shifts, so the calls that come in during evenings, weekends and holidays often go unanswered. Autoflows picks up every call, books the appointment and updates the DMS, whatever time it is.
No per-agent cost
A call centre comes with salaries, management, training and capacity limits. Autoflows is a subscription, so the cost does not climb with every extra call or busy period.
It builds the lists for you
LDB runs the campaigns and lists you hand over. Autoflows builds and sorts those lists itself, using repair history, mileage and lapsed-customer data to decide who to contact and when.
Beyond DACH
LDB works in the DACH region. Autoflows runs in 10 European markets with a local voice each, plus local motor registry links, GDPR per country and OEM work for VW Group, Mercedes and Toyota.
Frequently asked questions
LDB runs a human call centre mainly for German dealers. Autoflows is a platform live in 10 European markets, handling calls in 10 languages without the staffing, time-zone or per-agent limits of a call centre.
LDB’s agents cover roughly 8 to 10 hours a day, with costs that vary per call. Autoflows runs 24/7, takes any number of calls at once, and writes every outcome straight to your DMS and CRM, at a lower cost.
Autoflows is a SaaS platform with predictable monthly pricing based on site volume. A call centre like LDB charges per agent hour, so costs move with call volume. Autoflows handles busy periods at no extra cost.