Toveks Bil streamlined its multi-location operations with Autoflows, moving from manual, time-consuming follow-ups to automated reminders and easy onboarding. Arlo Lacabanne says the plug-and-play system quickly simplified workflows and improved customer communication.
Customer Background
Toveks Bil operates across 17 locations, managing a high volume of workshop tasks and customer interactions. Before adopting Autoflows, the team faced challenges in getting started with new systems. According to Arlo Lacabanne, Head of Aftersales employees were initially unsure how to find the time to follow up with customers before visits due to manual work in Excel sheets while also dealing with several other tasks.
The Solution
Toveks implemented Autoflows to tackle these challenges and streamline operations. Arlo describes the system as “unproblematic, plug-and-play,” allowing the team to start quickly without major technical hurdles.
The onboarding process was flexible and efficient. Staff attended short 20–30 minute training sessions with Jakob and Ellen, which were enough to learn how to navigate the dashboard, access key features, and manage customer notifications. Autoflows now automates repetitive tasks, including sending workshop reminders, generating daily updated follow up lists, tire change invitations, ensuring messages always reach the right person at the right time.
By centralizing information and automating routine communication, Autoflows helps the team focus on high-value activities, rather than spending time manually tracking tasks or reaching out to customers in time consuming processes.
The Resultst
Since implementing Autoflows, the team has experienced significant improvements in workflow efficiency and operational reliability:
- Smooth, plug-and-play system startup
- Rapid onboarding and adoption by staff with minimal training
- Automated customer notifications and timely reminders
- Improved efficiency in customer follow up
“The system was completely plug-and-play, it just started working. Even though the team was a bit unsure at first, Autoflows immediately simplified our workflows and made managing tasks much easier.”
Arlo Lacabanne
Aftersales Manager
Brandt Bil
Autoflows has enabled Toveks to simplify multi-location workflows, improve staff efficiency, and ensure consistent customer communication. While the system already delivers measurable results, Arlo and the team see further potential to unlock even more efficiency and value in the future.
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