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The Automotive
Aftersales Summit
The European Automotive Aftermarket - The Profitability Playbook
Monday morning, forty calls before 10am. Without Autoflows, one in three goes unanswered and books with a competitor. With Voice AI, every call is answered, booked live into your DMS, and written to your CRM.
The average franchised dealer loses 4–6 service booking opportunities every working day to voicemail or unanswered phones. That's 1,500–2,200 potential repair orders per year, per site.
Every inbound call type your service department receives, handled end to end.
Recognises the caller, checks availability in your DMS, books the slot, and captures GDPR consent. No advisor required.
Assesses symptoms one question at a time. If the caller can't drive safely, it's an immediate warm transfer. If safe, it recommends a diagnostic and books it.
Deletes the old slot from your DMS, checks new availability, and creates the replacement booking. Clean calendar, no double-handling.
Logs the call, captures a callback time preference, and escalates to an advisor if the caller flags urgency.
Presents outstanding items, captures approve, decline, or partial, and logs it straight to the job card.
Answers from your dealership data instantly: hours, address, brand, services. For pricing or parts, it routes to an advisor callback.
Adjust your numbers. See the opportunity you're leaving on the table every day.
Identifies as automated on every call, every time. Full Ofcom AI disclosure compliance. No exceptions.
Verbal consent captured and logged to CRM on 100% of bookings. Consistent audit trail, better than manual.
Names, phone numbers, and email addresses automatically redacted from call records post-call.
Warm transfer to a live advisor available on every call. Safety concerns trigger immediate escalation. No exceptions.
Autoflows handles 6 types of inbound service calls: new bookings, diagnostic requests, service status enquiries, additional work approvals, appointment changes and cancellations, and general service enquiries, each with a dedicated AI flow and live DMS integration.
Yes. Autoflows calls the Keyloop API in real time, fetching service history, checking live slot availability, and creating the booking in Keyloop during the call. The customer receives their booking reference before the call ends.
Yes. Warm transfer to a human advisor is always available. The AI offers the option throughout the call and escalates automatically if it cannot resolve the query.
Autoflows handles inbound calls 24/7. Outside staffed hours, the AI continues answering, booking, and handling enquiries. Calls requiring a callback are logged and prioritised for the morning.
