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Service Reminder
MOT · Annual · Full Service · Campaign Recalls
Service is due, MOT expiry is approaching, or a manufacturer campaign is open. AI loads the vehicle history, names the correct service type, and offers the nearest available slot. No inbound call needed — the booking happens on the call and lands directly in your DMS. Your advisor only sees the completed booking.
CustomerSophie Walker · BMW 5 Series
TriggerMOT due 18 Apr · Service overdue
BookedThu 27 Mar · 9:00am
RefKL-2891
DMS-triggered
Books directly
All service types
Autoflows reminder campaigns average a 35% response rate — significantly higher than SMS or email campaigns alone.
⭐
CSI / NPS Follow-Up
24–48h After Collection · OEM Score Protection
Every customer surveyed within 24 hours of collection. AI captures the NPS score, opens the conversation if they want to share more, and flags any score below 7 for immediate human callback — before it turns into a negative Google Review. Dissatisfied customers reach the service manager the same day. OEM CSI targets met consistently without the phone tag.
Autoflows CSI runs achieve 85–95% contact completion. Manual phone follow-up typically reaches 40–60%. Missing OEM CSI thresholds can cost UK franchise dealers up to 2% of annual bonus payments.
📞
Appointment Confirmation
24–48h Before · No-Show Prevention
AI calls 24–48 hours before the appointment. Confirms the visit, checks for rescheduling, reminds the customer what to bring, and flags transport requirements. A missed 3-hour service slot means £195+ in idle labour and parts already pulled. One two-minute call prevents the no-show, the wasted slot, and the resched admin that follows.
Autoflows appointment confirmation calls reduce no-shows by up to 40%. At a typical 18% no-show rate, a 20-bay workshop recovers £90,000+ in idle capacity annually.
🎯
Lost Lead Reactivation
60–180 days post-enquiry · CRM-triggered
Customer enquired, got busy, and didn't book. Sixty to 180 days later, the AI calls — references the specific vehicle, the original enquiry date, and picks up exactly where it left off. No cold pitch. No awkward intro. The customer already knows the dealership. They just needed someone to call.
Autoflows customers reactivate 30–40% of dormant enquiries within 6 months. Without a follow-up call, most lost leads go to an independent or a competitor.
⚠️
Recall Notification
Manufacturer Safety Recall · DVSA Compliance
DVSA recall issued. Every affected vehicle owner is called by name with the specific recall detail, the safety implication, and the nearest available slot. Dealers have a duty-of-care obligation to make reasonable contact attempts. AI handles the full campaign in hours — not the three weeks of manual calling that typically follows a notice. Every attempt time-stamped and logged for audit.
Full audit trail
DVSA compliant
All affected vehicles
Full campaign completed in hours vs weeks of manual outreach. Every contact attempt logged and auditable — critical for DVSA compliance reporting.
🔔
Service Ready
Workshop completes job · Immediate notification
Workshop marks the job complete and the AI calls the customer within minutes — no waiting for a free advisor to pick up the phone. Confirms a collection time, mentions any advisory work flagged during the visit, and handles alternative collection if needed. Vehicles get collected faster. Bays free up sooner. Workshop flow improves without anyone managing it.
DMS-triggered on completion
Advisory mention
Collection confirmed
Unnotified vehicles occupy a service bay for an average of 4+ hours past job completion before the customer calls in. Immediate AI call cuts that to under 30 minutes. · Workshop operations benchmark
🚗
Test Drive Offer
Vehicle 5+ years old · Owner of brand · Sales-eligible CRM segment
Targets existing customers driving an older car of your brand — the segment most likely to upgrade. AI references the customer's current vehicle, mentions what's changed in the latest models, and offers a complimentary test drive with no pressure. Interested customers and model preferences land in the sales CRM the same hour. No cold-call list. No advisor time. The pipeline builds itself from your own DMS.
DMS-segmented
Low-pressure
Sales handoff
Existing customers convert to new-vehicle sales at 3–5x the rate of cold leads. A monthly outbound test drive sweep across 5+ year-old vehicles routinely surfaces 8–15 sales-ready conversations per 100 calls.
🔍
Test Drive Follow Up
24–72h after the test drive · Sales pipeline progression
Customer test drove a vehicle but left without committing. AI calls within 72 hours, references the specific model they drove, asks for honest feedback, and surfaces what's holding the decision — finance, part-exchange value, spec, timing. Warm leads route to sales the same call; cold ones get logged with a reason and a future follow-up date. No leads go quiet for weeks while the sales team is on the floor.
Pipeline recovery
Objection capture
Sales handoff
Industry data: only 20–30% of test drive leads receive a structured follow-up within 72 hours. Dealers running automated follow-up close 15–25% more of the same lead pool — same showroom traffic, more conversions.
