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The Automotive
Aftersales Summit
The European Automotive Aftermarket - The Profitability Playbook
Autoflows Outbound AI calls your customers automatically: reminders, confirmations, CSI, deferred work. From your number, booked straight into your DMS.
When a MOT or service is due, the AI calls the customer and books the slot straight into the diary.
Every customer is called within 24h of collection. The AI captures the NPS score and flags low scores before they turn into bad reviews.
The AI calls 24–48h before each appointment to confirm or reschedule, cutting no-shows with a single call.
Unbooked enquiries get a follow-up call 60–180 days later, mentioning their exact vehicle. Not a cold pitch.
Every affected owner is called with the recall detail and the nearest slot. The whole campaign wraps up in hours, fully logged for audit.
As soon as a job is marked complete, the AI calls to confirm collection and flag any advisory work, freeing up bays faster.
Owners of older vehicles get a low-pressure test drive invite. Interested leads land in the sales CRM the same day.
Within 72h of an undecided test drive, a call surfaces the real blocker, finance, spec, or timing, and sends warm leads straight to sales.
Adjust your numbers. See the opportunity you're leaving on the table every day.
Identifies as automated on every outbound call. Compliant AI disclosure from the first utterance, every time.
Outbound calls only placed to customers with active consent on record. Opt-out captured and logged to CRM on every call.
Names, phone numbers, and email addresses automatically redacted from call records after each call.
Customer can request a human at any point. Transfer to a live advisor available on every outbound flow.
Autoflows automates 8 outbound campaign types: service reminders (vehicle due for MOT or service), appointment confirmations (24 to 48h before), CSI/NPS follow-ups (post-visit satisfaction and OEM score protection), lost lead reactivation (60 to 180 days post-enquiry), recall notifications (DVSA safety recalls), service ready calls (immediate notification when the vehicle is complete), test drive offers (proactive outreach to existing customers driving older vehicles of your brand), and test drive follow-ups (post-drive feedback and sales handoff within 72 hours), all triggered automatically by events in your DMS or CRM.
Autoflows reads your DMS data continuously. Service reminders fire on next-service dates; appointment confirmations fire 24 to 48 hours before the appointment; CSI follow-ups fire 2 to 5 days post-visit. Timing rules are configured once during setup.
Autoflows dealerships see an average 35% response rate on outbound voice campaigns, significantly higher than SMS or email alone. Appointment reminder campaigns typically reduce no-shows by 35 to 40%.
Yes. Autoflows runs multi-channel campaigns, voice, SMS, email, and WhatsApp, triggered from the same DMS event. If a customer doesn't answer the voice call, a follow-up SMS or WhatsApp is sent automatically.
