Outbound Voice AI · 6 Automated Flows

Your team can't call everyone. We can.

Your DMS holds months of missed reminders, unconfirmed appointments, and deferred work sitting there revenue-ready. Your team is already full. Autoflows calls every customer by name, from your number, at the right moment, and books it in.

✓ 35% response rate on AI reminders

✓ 40% no-show reduction

✓ 85-95% CSI completion

✓ 6 ready-made flows

Try it live

DK +45 52 51 53 47

Sophie Walker

+44 7912 ••• 334 · BMW 5 Series SW20 BMW

Outbound

✅

Reminder Booked: KL-2891 MOT + Annual Service · Thu 27 Mar · 9:00am

✦ DMS-Triggered Calls· ✦ Calls From Your Number· ✦ Multi-Language· ✦ Ofcom 2024 Compliant· ✦ 7 Outbound Flows· ✦ CRM Outcome Logged· ✦ No List-Building Required· ✦ DMS-Triggered Calls· ✦ Calls From Your Number· ✦ Multi-Language· ✦ Ofcom 2024 Compliant· ✦ 7 Outbound Flows· ✦ CRM Outcome Logged· ✦ No List-Building Required·

Trusted by 1,500+ dealerships across Europe

Van Mossel Hedin Automotive LSH Auto Eden Motor Group Bolands P. Christensen Auto 8-8 Merbag

average response rate on AI reminder calls

AutoSuccess

reduction in no-shows from AI confirmation calls

Convin AI / AISA-X

85-95%

CSI contact completion vs 40-60% manual

Industry benchmark

documented ROI over 3 years from AI call automation

Genesys

6 Automated Flows

Every outbound call
your team should be making.

Each flow triggers automatically from your DMS data. The AI calls from your dealer number, greets the customer by name, references their specific vehicle and situation.

📅

Service Reminder

MOT · Annual · Campaign Recalls

Customer's MOT or service is due. AI calls by name, references their vehicle and specific service type, books directly into your DMS. No inbound call required from the customer.

CustomerSophie Walker · BMW 5 Series

TriggerMOT due 18 Apr · Service overdue

BookedThu 27 Mar · 9:00am

RefKL-2891

DMS-triggered Books directly All service types

35% response rate on AI reminder calls · AutoSuccess

⭐

CSI / NPS Follow-Up

24h After Service

Every customer surveyed within 24 hours of collection. Score captured automatically, dissatisfied customers flagged immediately for human callback. Manufacturer CSI targets met consistently — without manual outreach or list-building.

85-95% contact rate vs 40-60% manual

📞

Appointment Confirmation

48h Before · No-Show Reduction

AI calls 48 hours before to confirm, check for changes, and remind what to bring. A no-show costs the business the slot, the labour, and the part order. One call prevents all three.

40% no-show reduction · Convin AI

🔧

Deferred Work Recovery

VHC-triggered · 7 days after

VHC flagged the work. Customer said not today. Seven days later, away from the pressure of the service desk, the AI calls back with the same recommendation. 25% of those calls convert to a booking.

£150–£450 per vehicle · 25% conversion on follow-up · UK benchmark

🎯

Lost Lead Reactivation

60-180 days · CRM-triggered

Customer enquired but didn't book. AI reengages at the right moment, references the specific vehicle and enquiry, brings them back before they go elsewhere.

Businesses responding within 5 minutes are 100x more likely to convert · HBR

⚠️

Recall Notification

Manufacturer Safety Recall

Manufacturer recall issued. AI contacts every affected customer by name, vehicle, and specific recall detail. Consistent, audited outreach at scale. No manual list-building, no variance in message.

100% contact consistency Full audit trail All affected vehicles

100% consistent contact vs manual campaign variance

How Outbound Works

Triggered by your data.
Delivered from your number.

⚡

Step 01

Trigger

DMS or CRM event fires: MOT due, booking 48h out, VHC decline logged, recall issued. No manual list-building required.

DMS Event

📋

Step 02

Context Loaded

AI fetches full customer and vehicle context. Name, vehicle, service history, booking reference. The call is personalised from word one.

CRM Lookup

📱

Step 03

Call Placed

AI calls from your dealer's number at the optimal time. The customer sees a number they recognise. The conversation is natural, not robotic.

Your Number

✅

Step 04

Logged Automatically

Outcome posted to CRM. Booking created in DMS if applicable. Every call tagged with intent, sentiment, and result.

CRM Write

In the Field

What outbound looks like
in practice.

Story 01 · Thursday 6:47pm

The Service Reminder That Didn't Need Chasing

A Volvo service advisor had 23 customers with MOT due in the next 4 weeks. Calling them manually would take most of a day. Autoflows called all 23 between 6pm and 7pm on Thursday. 8 booked on the call. 4 more called back the next morning. The advisor spent the same Thursday evening at home.

✓ 12 bookings. Zero advisor time.

Thursday Evening Calls

Sophie W. · BMW 5 Series

MOT + Service · Thu 27 Mar 9am

Booked

David C. · Audi A4

Annual Service · Fri 28 Mar 8am

Booked

Emma T. · Nissan Qashqai

Full Service · Mon 31 Mar 10am

Booked

James O. · Ford Focus

Voicemail · Called back Fri

Story 02 · Tuesday 4:30pm

The No-Show That Wasn't

A BMW dealer was running at 18% no-show rate. Two hours of capacity wasted every day. Autoflows started calling every booking 48 hours in advance. A customer who'd forgotten completely called back to confirm, and asked to move to a different time. The slot was reassigned the same afternoon. No-show rate dropped to under 10% in the first month.

✓ No-show rate: 18% down to 9%

No-Show Rate

Before

18%

After

-50% fewer no-shows
in month one

Story 03 · 7 days after service

The £234 That Nearly Walked

Mark declined the brake pad recommendation in the service bay. He was in a hurry, didn't want to think about it. Seven days later, Autoflows called. No pressure, just a straightforward reminder about the recommendation. He booked the brakes on the spot. The cabin filter too, once it was mentioned. Two jobs the advisor never had to chase.

✓ £234 recovered. Zero advisor time.

Deferred Work Recovery

Front Brake Pads £189

Declined 20 Mar · Booked 27 Mar

Cabin Air Filter £45

Declined 20 Mar · Booked 27 Mar

Total recovered £234

❝

We save oceans of time — more than 150 hours a year per site.

MRB

Martin Ring Bjørnelund

P. Christensen Biler · 🇩🇰

Outbound ROI

What your calls
are worth.

Adjust your numbers. See the opportunity you're leaving on the table every day.

🎛️

Your Dealership

Number of advisors 3

115 advisors

Average repair order value £320

£100£800

Sites in group 1 site

130 sites

Assumptions from industry data

Outbound calls needed per advisor / day~22

Are outbound-type opportunities35%

No-show rate without AI confirmation15%

No-show reduction with AI confirmation40%

Average deferred work per vehicle£180

Declined work recovery rate25%

Bookings missed / day

outbound opportunities not made

Annual no-shows

per site at current rate

Revenue in deferred work / year

across 1 site at current recovery rate

💰 Projected uplift with Autoflows

Revenue recovered from reminders, no-shows, and deferred work, across 1 site

Bookings recovered / yr

per site from reminder calls

Advisor hours freed / yr

at 8 min per outbound call

Why Autoflows

Not all outbound is equal.

Capability

Autoflows AI

Manual Calling

Generic Voicemail

Available after hoursEvening reminder calls, weekends

✓

✗

Personalised to vehicle and historyName, reg, service type, booking ref

✓

✗

Books directly into DMSLive slot booking on the call

✓

✗

CRM outcome logged automaticallyEvery call, every result

✓

✗

Consistent contact rateNo bad days, no sick days

✓

✗

Cost per contactAt volume

Low

High

Low

Languages supportedEuropean markets

10+

Depends

1-2

Trust & Compliance

Every outbound call
is fully compliant.

🛡️

Ofcom 2024

Identifies as automated on every outbound call. Compliant AI disclosure from the first utterance, every time. No exceptions.

✅

GDPR Consent

Outbound calls only placed to customers with active consent on record. Opt-out captured and logged to CRM on every call.

🔒

PII Redaction

Names, phone numbers, and email addresses automatically redacted from call records after each call.

👤

Human Always On

Customer can request a human at any point. Transfer to a live advisor available on every outbound flow. Safety concerns escalate immediately.

Get Started

Hear it for
yourself.

Call the outbound demo line and experience an AI reminder call. Or book a team demo and we'll walk through your specific use cases.

✓ 6 outbound flows

✓ DMS-triggered

✓ Multi-language

✓ No IT project

Book a Demo Talk to the Team

Try it live

DK +45 52 51 53 47

Your team can't call everyone. We can.

Every outbound callyour team should be making.

Triggered by your data.Delivered from your number.

What outbound looks likein practice.

What your callsare worth.

Not all outbound is equal.

Every outbound callis fully compliant.

Every outbound call
your team should be making.

Triggered by your data.
Delivered from your number.

What outbound looks like
in practice.

What your calls
are worth.

Every outbound call
is fully compliant.