Live · UK Franchised Dealers

The phone gets answered. Every time.

Q: What types of inbound service calls does Autoflows handle?

Autoflows handles 6 inbound call types: new service bookings, diagnostic requests, service status enquiries, additional work approvals, appointment changes and cancellations, and general service enquiries — each with a dedicated AI flow and live DMS integration.

Q: Does the inbound AI book directly into Keyloop?

Yes. Autoflows calls the Keyloop API in real time — fetching service history, checking live slot availability, and creating the booking in Keyloop during the call. The customer receives their booking reference before the call ends.

Q: Can a caller speak to a human advisor instead?

Yes. Warm transfer to a human advisor is always available. The AI offers the option throughout the call and escalates automatically if it cannot resolve the query.

Q: What happens to inbound calls outside business hours?

Autoflows handles inbound calls 24/7 — outside staffed hours, the AI continues answering, booking, and handling enquiries. Calls requiring a callback are logged and prioritised for the morning.

Monday morning. Forty calls before 10am. Three advisors already at the desk with customers. Without Autoflows, one in three of those calls goes unanswered and books with a competitor. With it, every call is answered, booked live into your DMS, and written to your CRM — start to finish.

Get an Intro See What It Handles

✓ 14 DMS integrations

✓ Live fast*

✓ Ofcom compliant

✓ 24/7/365

✦ Keyloop Integration· ✦ Nextlane Integration· ✦ Incadea Integration· ✦ Vitec Integration· ✦ Live Availability Booking· ✦ Ofcom 2024 Compliant· ✦ Autoflows CRM Sync· ✦ 24 / 7 / 365· ✦ GDPR Consent on Every Call· ✦ Multi-site Group Support· ✦ Keyloop Integration· ✦ Nextlane Integration· ✦ Incadea Integration· ✦ Vitec Integration· ✦ Live Availability Booking· ✦ Ofcom 2024 Compliant· ✦ Autoflows CRM Sync· ✦ 24 / 7 / 365· ✦ GDPR Consent on Every Call· ✦ Multi-site Group Support·

Trusted by 1,500+ dealerships across Europe

Van Mossel Hedin Automotive LSH Auto Eden Motor Group Bolands P. Christensen Auto 8-8 Merbag

OEM & Importer deployments

VW Group Sweden Audi Sweden K-Auto (Toyota Finland) Mercedes OAB Toyota eCare

The Revenue Gap

You're losing revenue
on every unanswered call.

of service revenue lost to missed or delayed responses

CDK Global Friction Points Report

of customers won't leave a voicemail. They move on.

Google / Ipsos Consumer Research

0×

higher conversion when answered within 60 seconds

Conversica Automotive Study

£0

annual revenue at risk per site at 5 missed calls/day

At £300 avg. repair order value

The average franchised dealer loses 4–6 service booking opportunities every working day to voicemail or unanswered phones. That's 1,500–2,200 potential repair orders per year, per site.

Auto Trader Dealer Sentiment Report

What It Handles

Six scenarios.
One agent. Zero missed calls.

Every inbound call type your service department receives, handled end to end.

📅

New Service Booking

"I need to book my car in for a service."

Recognises the caller. Checks availability in your DMS. Books the slot. Reads back the reference. Captures GDPR consent. Writes to CRM. Start to finish, no advisor required.

CustomerSarah Mitchell · Focus AB21 XYZ

ServiceAnnual Service + MOT

SlotThu 27 March · 9:00am

RefKL-4821

Live DMS Booking CRM Lookup 10 Service Types GDPR

🔍

Diagnostic Assessment

"There's a warning light on."

Assesses symptoms one question at a time. If the caller can't drive safely: immediate warm transfer. If safe, recommends a diagnostic and books it.

Safety OverrideSymptom Triage

🔄

Reschedule

"Can I move to Thursday?"

Deletes old slot from your DMS. Checks new availability. Creates replacement booking. Clean calendar, no double-handling.

DMS DeleteAuto-rebook

📊

Status Check

"Is my car ready yet?"

Logs the call. Captures callback time preference. Escalates to advisor if the caller flags urgency.

Urgency Detection

✅

Additional Work

"I've decided on the extra work."

Presents outstanding items. Captures approve, decline, or partial, and logs it to the job card. Zero advisor time required.

Approve / DeclineCRM Write

💬

General Enquiry

"What are your opening hours?"

Answers from your dealership data instantly: hours, address, brand, services. For pricing or parts, routes to an advisor callback. Checks for anything else before ending.

Hours & AddressBrand AwareMulti-intent

How It Works

From ring to booking.
Every time.

📞

Step 01

Call Received

Answered on ring 2, around the clock. Caller ID matched to your CRM, name and vehicle loaded before the first word.

🎯

Step 02

Intent Detected

The AI classifies the call in the first turn. Routes to booking, diagnostic, status, or cancellation. No menus, no hold.

🔧

Step 03

DMS Queried

Availability fetched live from your DMS — Keyloop, Nextlane, Incadea and 10+ more. Real slots, not a waiting list.

✅

Step 04

Booked & Logged

Appointment in your DMS. Reference read to the customer. CRM record written. GDPR consent captured. Call ends cleanly.

calls handled,
24 hours a day

<3 min

average booking
completion time

0 min

advisor time per
routine booking

GDPR consent
captured at booking

❝

We've seen double-digit growth in service and MOT visits — all driven through Autoflows.

Katherine McLoughlin

LSH Auto · 🇬🇧

In Practice

Three calls.
Three outcomes.

Story 01 · Monday 8:47am

The Morning Rush

Emma is a VW service advisor handling 40-50 inbound calls on a typical Monday. Bookings, status calls, rescheduling, wrong numbers. Since Autoflows went live, about 65% of those calls never reach her. She still handles the complex cases. But while she's desk-side with a walk-in, the phone keeps getting answered.

✓ 18 AI bookings that day. Emma made 6 herself.

Today's AI Bookings

Sarah M. · Annual Service

Thu 27 Mar · 9:00am

James T. · MOT + Service

Fri 28 Mar · 8:30am

Raj P. · Brake Inspection

Mon 31 Mar · 10:30am

Helen K. · Full Service

Tue 1 Apr · 9:00am

Story 02 · 7:14pm · After Close

The After-Hours Call

A Nissan Leaf driver is in a supermarket car park. The amber tortoise light just came on. She calls the dealership, not expecting anyone to answer. The agent picks up on the second ring. Assesses the symptom. Books a diagnostic for Thursday. Sends a confirmation text. The service department closed at 6pm.

✓ Booking in DMS. Advisor saw it Tuesday morning.

📞

7:14pm · Call received

Service dept. closed. AI answers.

🔍

Symptom assessed

Tortoise light, power affected

✅

Diagnostic booked

Thu 27 Mar · 9:00am · KL-9012

📱

Confirmation sent

SMS + CRM record written

Story 03 · The Objection That Wasn't

"Is That a Robot?"

James called to book an MOT. The agent opened: "Hi James, I'm an automated assistant for Autoflows Service — how can I help?" He paused, then said: "Oh, that's actually pretty good." Two minutes later the booking was confirmed, GDPR captured, and the job card was already in the DMS.

✓ Full booking. MOT confirmed. CRM updated.

first-call resolution
customer satisfaction

Integrations

Native to your stack.
Day one.

🔧

DMS Integration

Live availability, real bookings, real cancellations. Not a waiting list or a form. Native to 14 DMS systems across Europe.

Keyloop

Nextlane

Incadea

Vitec Datamann

AutoView

Solteq

BitsData

E-conomic

Tacdis

iReach

Cidcar

Helios

Autosys

Spiga+

📋

Autoflows CRM

Full post-call record: intent, booking ref, GDPR consent, summary. Every call.

🎙️

Natural Voice

British voice, real-time synthesis. Interruption-aware. Callers often don't realise it's automated until they're asked.

🧠

AI Reasoning

Consistent, deterministic behaviour at scale. No hallucinations, no improvisation. Every call follows the same logic.

Why Autoflows

Everything else leaves gaps.

Capability

Autoflows

Receptionist

Call Centre

Voicemail

Answers every callIncluding after-hours

✓

✗

Books into your DMS liveReal slots, real confirmation

✓

✗

Writes to CRM automaticallyIntent, consent, summary

✓

✗

Handles 3 calls simultaneouslyNo queue, no hold

✓

✗

GDPR consent at bookingCaptured + logged every time

✓

✗

Safety triage + escalationUnsafe vehicle → immediate transfer

✓

✗

Proactive upsellService due / MOT due detection

✓

✗

ROI Calculator

Three questions.
One number that matters.

Answer what you know. We fill in the rest from industry data.

🎛️

Your Dealership

Service advisors on your team 3

115 advisors

Average repair order value £320

£100£800

Sites in your group 1 site

130 sites

Assumptions from industry data

Inbound calls per advisor / day~22

Calls that are booking enquiries55%

Calls abandoned or unanswered38%

Bookings Autoflows captures85%

Missed calls / day

–

per site at peak

Missed / year

–

per site (250 days)

Revenue at risk, all sites

–

At current missed-call rate, across 1 site

💰 Projected uplift with Autoflows

–

Revenue recovered + advisor hours freed, across 1 site

Bookings recovered / yr

–

per site at 85% capture

Advisor hours freed / yr

–

at 7 min per booking

Trust & Compliance

Built to the standard
your dealers require.

🛡️

Ofcom 2024

Identifies as automated on every call, every time. Full Ofcom AI disclosure compliance. No exceptions.

✅

GDPR Consent

Verbal consent captured and logged to CRM on 100% of bookings. Consistent audit trail, better than manual.

🔒

PII Redaction

Names, phone numbers, and email addresses automatically redacted from call records post-call.

👤

Human Always On

Warm transfer to a live advisor available on every call. Safety concerns trigger immediate escalation. No exceptions.

Common Questions

Frequently Asked Questions

What types of inbound service calls does Autoflows handle?

Autoflows handles 6 types of inbound service calls: new bookings, diagnostic requests, service status enquiries, additional work approvals, appointment changes and cancellations, and general service enquiries — each with a dedicated AI flow and live DMS integration.

Does the inbound AI book directly into Keyloop?

Yes. Autoflows calls the Keyloop API in real time — fetching service history, checking live slot availability, and creating the booking in Keyloop during the call. The customer receives their booking reference before the call ends.

Can a caller speak to a human advisor instead?

Yes. Warm transfer to a human advisor is always available. The AI offers the option throughout the call and escalates automatically if it cannot resolve the query.

What happens to inbound calls outside business hours?

Autoflows handles inbound calls 24/7 — outside staffed hours, the AI continues answering, booking, and handling enquiries. Calls requiring a callback are logged and prioritised for the morning.

How We Compare

vs. STELLA vs. Pam AI vs. Numa AI vs. OneDealer vs. Veact Best Voice AI 2026

Get Started

Ready to stop
missing calls?
Get an Intro.

Existing Autoflows customers go live within hours. New clients typically within 4 weeks. No workflow redesign, no retraining, no IT project.

✓ Live fast*

✓ 14 DMS integrations

✓ No disruption

✓ Multi-site

✓ Full compliance

Book a Demo Talk to the Team

* Existing Autoflows customers go live within hours. New clients typically within 4 weeks.

The phone gets answered. Every time.

You're losing revenueon every unanswered call.

Six scenarios.One agent. Zero missed calls.

From ring to booking.Every time.

Three calls.Three outcomes.

Native to your stack.Day one.