Sneak peek from the report: What the data reveals
The purpose of the benchmark report is to find out which key challenges aftersales leaders are faced with right now. Here are four findings from our 2026 Benchmark Report that stand out:
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80% Expect profitability to get harder in the next 2–3 years |
74% Don't know how much aftersales opportunity they're losing |
38% Have no process for measuringretention at all |
3-4x more gross profit from aftersales versus new car sales |
Agenda: What will be discussed at the webinar
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1. The Benchmark Findings What 550+ European dealerships reveal about AI adoption rate, retention maturity and customer experience focus. |
2. The potential with retention What can improved retention lead to in profitability? |
3. What top dealers do differently Specific case from AM 100. |
4. The Retention Audit Report What does an executive retention audit report look like? |
"We’re performing at a rate of 125 percent increase on our outbound bookings than what we’d done previously."
Louise Connell
Contact Center Operations Manager
LSH Auto UK
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