How RJV Autohuolto Streamlined Bookings and Freed Its Team's Time

Customer Background 

 For RJV Autohuolto Oy, a multi-brand repair shop in Herttoniemi, Helsinki, and part of Finland's Fixus chain - itself part of the MEKO group - for 17 years, aftersales efficiency is the backbone of the business. Operating in a competitive local automotive service market, RJV needed a way to keep pace with demand while managing a generational transition already underway. 

 

 

Before adopting Autoflows, service scheduling relied heavily on manual work from RJV's front desk team. The busiest period was always Monday morning - and often Tuesday too - when customers who had decided to book a serviceover the weekend all called in at once, creating a recurring bottleneck. RJV needed a solution that could integrate directly with its dealer management system (Autofutur) and let customers book independently at any time, including evenings and weekends. 

 

 The Solution 

Autoflows provided the missing link. Thanks to its integration with Autofutur, it automatically reads customer data and sends automated, targeted communications - service reminders, tire-change campaign invites, and post-service satisfaction surveys - with pricing visible to customers through RJV's chain-wide booking system.

Now, customers handle their own bookings around the clock, the way today's customers increasingly prefer over calling in. That recurring Monday rush has disappeared, freeing the team to focus on running the workshop from the very start of the week. 

The Results 

Since adopting Autoflows, RJV Autohuolto has seen real impact on both daily operations and customer relationships:

• Eliminated the Monday-morning bottleneck and lightened the daily workload: automated self-booking absorbed the weekend surge in appointment requests that used to overwhelm the front desk, with AI now handling reminders and bookings flowing in automatically. 

• Fast return on investment: time saved on service coordination, combined with incremental "win-back" bookings generated by Autoflows, meant the investment paid for itself right away.

• Enhanced customer experience: automated reminders for service and tire changes are perceived as helpful notifications rather than marketing.