AI doesn't change the game for aftersales - efficiency, retention, and margin do. A closer look at what actually separates working AI from hype: why messy data trips up more rollouts than the technology itself, what makes a booking different from just another lead, and why retention is the real business case all along.
Thirteen speakers and a room full of aftersales directors and dealer principals spent a day in Copenhagen. The question on the table was simple: how much aftersales revenue is walking out the door, and why can't most dealers put a number on it?
In our latest Autoflows podcast, we explored the challenges and opportunities dealerships face today, especially regarding profitability, efficiency, and the evolving role of AI in aftersales.
Why personalised service is vital to good customer outcomes and loyalty in the dealership model. Much has been written about the demise of the car dealership, the redundancy of a distribution model that...
For years, automation has helped dealerships become more efficient - with appointment reminders, marketing emails, and follow-up messages running in the background. But as customer expectations evolve ...
From one desk in Copenhagen to a growing community across Europe, Autoflows has redefined how automotive aftersales teams work. Built by a 55-person team representing 15 nationalities, Autoflows helps dealerships save hours, grow service revenue, and reconnect with customers.
2nd September, 2:00-2:45PM
We go through the frame work from our new AI guide, and look at how two real dealership groups are running it.
